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Dameware
5
149
4
76
3
15
2
3
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote-access system support tool for IT professionals
Table of Contents
Dameware - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Dameware overview
Based on 244 verified user reviews
What is Dameware?
Reviews for Dameware come from a wide variety of industries, including information technology and services (11% of reviewers), hospital & health care (11%), and government administration (10%). The most frequent use case for Dameware cited by reviewers is remote support (91% of reviewers).
What do users say about Dameware pricing?
Most users consider Dameware to deliver strong value for money, citing significant cost savings and comprehensive features at a reasonable price. Some reviewers feel it may not suit small businesses, and a few mention recent price increases.
Dameware’s user interface
Dameware pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about Dameware?
Reviews for Dameware come from a wide variety of industries, including information technology and services (11% of reviewers), hospital & health care (11%), and government administration (10%). The most frequent use case for Dameware cited by reviewers is remote support (91% of reviewers).
Select to learn more
Who uses Dameware?
Based on 244 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Dameware's key features
Most critical features, based on insights from Dameware users:
All Dameware features
Features rating:
Dameware alternatives
Dameware
Starting from
540
TeamViewer ONE
Starting from
24.9
Per month
Zoho Assist
Starting from
480
Per month
AnyDesk
Starting from
22.9
Per month
Dameware pricing
Starting from
540
User opinions about Dameware price and value
Value for money rating:
Of 23 reviews that provide robust commentary on Dameware's price and value, mention it in a positive light.
Most users consider Dameware to offer strong value for money, highlighting significant cost savings compared to other solutions and appreciating its comprehensive features at a reasonable price. Reviewers indicate that the licensing model, including options without recurring monthly charges and affordable one-time fees with maintenance, is a major benefit. Some users report that the software quickly pays for itself through time saved. However, some reviewers feel it may not be cost-effective for small businesses or individual users, and a few say the price has increased since acquisition, making it somewhat expensive for their needs.
, and
Dameware integrations (1)
Top integrations
Dameware customer support
What do users say about Dameware customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Dameware customer support.
A minority of users highlight Dameware's responsive and helpful customer support team when assistance is needed.
Widespread user sentiment indicates limited support channels, slow response times, and a decline in support quality over time.
Support options
Training options
To see what individual users say about Dameware's customer support, check out the review snippets below.
“I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work.”
Andrei A.
Infrastructure Architect
“Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.”
Carlos O.
CEO
“Limited customer support options, with no phone or chat support available.”
Carlos O.
CEO
“Their support team isn't available 24/7 to support their customers”
Felix K.
Sr. IT Service Delivery Analyst
Dameware FAQs
Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks. Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.
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