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Emerald
Customer relationship management (CRM) solution for tourism
Table of Contents
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Emerald - 2026 Pricing, Features, Reviews & Alternatives
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Emerald overview
What is Emerald ?
Emerald is a cloud-based customer relationship management (CRM) solution designed to help businesses within the tourism industry manage the entire customer lifecycle, from initial contact to bookings, segmentation, feedback, and follow-ups. The platform comes with a centralized database, which allows organizations to add, remove, or modify customer data for future reference.
Emerald includes a data enrichment functionality, which automatically classifies customers, updates characteristics and creates profiles based on booking behavior. The solution offers a host of features such as search capabilities, customizable filters, multiple marketing campaigns, role-based access, customer history, and more. The system lets managers create custom questionnaires for client satisfaction surveys and feedback. The complaint management module enables users to create, as well as track, complaints.
The duplicate management module within Emerald assists enterprises with searching and merging duplicate records across contact history, bookings, complaints, and brochure orders. Plus, it supports integration with various social media networks and third-party systems such as Microsoft Outlook and Salesforce.
Starting price
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Emerald
Starting from
500
One-time payment
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Starting from
25
Per month
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Emerald pricing
Value for money rating:
Starting from
500
One-time payment
Per Feature
User opinions about Emerald price and value
Value for money rating:
Emerald integrations (3)
Top integrations
Emerald support options
Typical customers
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Emerald FAQs
Emerald has the following pricing plans:
Starting from: $500.00
Pricing model: One Time License
Free Trial: Available
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Q. Who are the typical users of Emerald ?
Emerald has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Emerald support?
Emerald supports the following languages:
English
Q. Does Emerald support mobile devices?
Emerald supports the following devices:
iPad, iPhone
Q. Does Emerald offer an API?
Yes, Emerald has an API available for use.
Q. What other apps does Emerald integrate with?
Emerald integrates with the following applications:
Microsoft Outlook, Salesforce Platform
Q. What level of support does Emerald offer?
Emerald offers the following support options:
24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat