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Freshdesk
5
2K
4
1.1K
3
164
2
32
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Last updated: March 2026
Freshdesk Alternatives & Competitors (2026)
Top 8 free alternatives
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.6/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.3
Value for money
Starting price
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Activity Tracking
4.7/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.1
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Activity Dashboard
4.8/5
API
4.5/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Value for money
Starting price
Functionality
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.2
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Tracking
4.5/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.1
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.2
Value for money
Starting price
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.4
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Alerts/Notifications
4.6/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.3
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.6/5
Alerts/Escalation
4.6/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.3
Value for money
Starting price
Functionality
Email Management
4.5/5
Alerts/Escalation
4.4/5
Macros/Templated Responses
4.4/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Value for money
Starting price
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.5/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.3
Value for money
Starting price
0.2
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Alerts/Notifications
3.3/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
0.3
Value for money
Starting price
0.4
Functionality
Catalog Management
5/5
API
4.9/5
Call Center Management
4.8/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
Value for money
Starting price
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Activity Tracking
4.4/5
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