Help Desk Migration is an online migration service that allows organizations of all sizes to move data from one help desk platform to another. Companies are able to migrate tickets, agents, contacts, attachments and other data within a few hours between different help desk systems.
To begin transferring data, users need to grant access to their current and new help desks by creating an account. Users then select which objects they wish to migrate by mapping the necessary fields. Before paying for the service and proceeding with data migration, users are able to perform a free preview migration to ensure the results suit their needs.
After the preview migration has finished, users can transfer all data and check the results to make sure everything is in place on their new help desk software to complete migration. The service supports thirty of the most popular help desk systems including Zendesk, Freshdesk, Freshservice, Jira Desk, Kayako, Zoho Desk, HappyFox, and more.
Custom migration features require pre-migration validation by Help Desk MIgration’s tech team who audit the database structure to ensure safe migration. Installation, parameters, data amount, configuration and customizations are all checked before preparing the data transfer. Users can preview migration results, double-check data, and then complete the full data migration process.
We migrated from Zendesk to Hubspot for our ticketing software.
Pros The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.
Cons The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.
Pros The migration tool worked as expected. It effectively migrated all of our Desk.com cases into ZenDesk.
Cons The software is very expensive. I don't think their price is aligned with the overall value. If it was 50% cheaper I would see much more value. They have overpriced it.
Integration with our existing product was very complicated without internal engineering and developer help, that would be lengthy and time-consuming and push our project out by weeks, maybe months. With the Help Desk team, we were able to accomplish this in under a week!
Pros Integration with our existing product was very complicated without internal engineering and developer help, that would be lengthy and time-consuming and push our project out by weeks, maybe months. With the Help Desk team, we were able to accomplish this in under a week!
Cons The time-zones that we all work in collectively made it almost impossible that there weren't breaks in the customer experience, but Help Desk team was very supportive in asking when we would like to start migration processes and was very responsive during the last phase of the project with timeline updates and check-ins.
GREAT! Merged separate company entities into a single instance to get a more comprehensive picture of our customers' needs.
Pros Super easy to setup and use
Support was there ALL the way
Cons Had to create myself on the SOURCE system and grab 'Account Owner' status in order to get things done easier; if anything can be done to make that less hassle-free could be a bonus
Help Desk Migration is fully-automated, enabling organizations to quickly and safely migrate tons of information within a few hours and without additional software.
The platform offers a free demo migration that allows users to see the actual results of migration before purchasing the service.
Users can choose between fully automated migration, custom migration, or manual migration by uploading CSV-files.
Help Desk Migration eliminates the need to manually move complete customer support activity history from existing help desk platforms to new systems.
Organizations are able to migrate customers, tickets, and all customer communication without any programming skills.
FAQs for Help Desk Migration
Below are some frequently asked questions for Help Desk Migration.
Q. What type of pricing plans does Help Desk Migration offer?
Help Desk Migration has the following pricing plans:
Starting from: $1.00 Pricing model: One Time License Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Help Desk Migration?
Help Desk Migration has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Help Desk Migration support?
Help Desk Migration supports the following languages:
English, Russian, Ukrainian
Q. Does Help Desk Migration support mobile devices?
Help Desk Migration supports the following devices:
We do not have any information about what devices Help Desk Migration supports
Q. Does Help Desk Migration offer an API?
No, Help Desk Migration does not have an API available.
Q. What other apps does Help Desk Migration integrate with?
Help Desk Migration integrates with the following applications:
SolarWinds Service Desk, UserVoice, TeamSupport, Kayako, Zendesk, Freshdesk, ManageEngine ServiceDesk Plus, Help Scout, HappyFox, SysAid, Parature, LiveAgent, Freshservice, Intercom, Groove, Cayzu, Jira Service Management, Oracle B2C Service
Q. What level of support does Help Desk Migration offer?
Help Desk Migration offers the following support options:
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