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BenchmarkONE vs Freshsales Comparison (2026)
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Good recommendations?
BenchmarkONE
5
89
4
54
3
9
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshsales
5
404
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Our Email Nurturing Engine cultivates relationships with leads and customers and then brings them to you when they are ready to buy.
Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
155
5
4
3
2
1
89
54
9
1
2
- Value for money
- Ease of use
- Features
- Customer support
4.5
623
5
4
3
2
1
404
164
32
8
15
- Value for money
- Ease of use
- Features
- Customer support
Pros
Anvika L.
Marketing Manager
Maud G.
Digital Marketing & Communications Manager
Anvika L.
Marketing Manager
Pros
S. A.
Operations Manager
S. A.
Operations Manager
S. A.
Operations Manager
Cons
Anvika L.
Marketing Manager
Cons
Harry S.
Head of CSM
SooHoon C.
Co-Founder
Deborah L.
Marketing Director
- Vendor responds to reviews
- Last review4 years ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features68
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Autoresponders
- Behavior Tracking
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Case Notes
- Chat/Messaging
- Click Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Event Triggered Actions
- Field Sales Management
- For Financial Institutions
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Funnel Analysis
- Heatmaps
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multivariate Testing
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Automation
- Workflow Management
- Total features147
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Autoresponders
- Behavior Tracking
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Case Notes
- Chat/Messaging
- Click Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Event Triggered Actions
- Field Sales Management
- For Financial Institutions
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Funnel Analysis
- Heatmaps
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multivariate Testing
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Automation
- Workflow Management
Integrations
- Total integrations40
- Acuity Scheduling
- Aircall
- Alchemer
- BigCommerce
- Bookafy
- Eventbrite
- Formstack Forms
- FreshBooks
- FullContact
- Gmail
- GoTo Meeting
- GoTo Training
- GoTo Webinar
- Google Contacts
- Google Drive
- Gravity Forms
- HappyFox Chat
- HubSpot CRM
- KickoffLabs
- LiveChat
- Microsoft Outlook
- Microsoft Power BI
- PayPal
- Pure Chat
- QuickBooks Online Advanced
- Re:amaze
- Rezdy
- Shopify
- Slack
- Stripe
- Sumo
- SurveyMonkey
- Twitter/X
- Typeform
- Unbounce
- WooCommerce
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoom Workplace
- appointlet
- Total integrations4
- Acuity Scheduling
- Aircall
- Alchemer
- BigCommerce
- Bookafy
- Eventbrite
- Formstack Forms
- FreshBooks
- FullContact
- Gmail
- GoTo Meeting
- GoTo Training
- GoTo Webinar
- Google Contacts
- Google Drive
- Gravity Forms
- HappyFox Chat
- HubSpot CRM
- KickoffLabs
- LiveChat
- Microsoft Outlook
- Microsoft Power BI
- PayPal
- Pure Chat
- QuickBooks Online Advanced
- Re:amaze
- Rezdy
- Shopify
- Slack
- Stripe
- Sumo
- SurveyMonkey
- Twitter/X
- Typeform
- Unbounce
- WooCommerce
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoom Workplace
- appointlet
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