Hatchbuck Pricing, Features, Reviews & Comparison of Alternatives

Hatchbuck Reviews

Hatchbuck

Sales & Marketing Software for Small Business

4.44/5 (115 reviews)
8,918

Hatchbuck helps users more effectively track and maintain both prospective and existing customers. With CRM, email marketing, and marketing automation tools all in one app, you can drive more business, organize contacts, boost response rates, and see your progress at a glance. We’re on a mission to make sure none of those hard-fought opportunities slip through the cracks.

Unlike other CRM and marketing automation solutions marketed to small businesses, Hatchbuck is easy-to-learn and easy-to-use, even for busy small business owners. We’ll have you up and running in hours instead of weeks. Oh, and we're truly affordable for small businesses, too.

You’re running a tight ship, so when you need help, you need it now. Our friendly support team is always there when you need us. Talk to a real person and avoid getting lost in the queue.
www.hatchbuck.com

Hatchbuck Overview

Pricing

Starting from: $99.00/month
Pricing model: Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Hatchbuck Reviews (115)

Latest reviews

 Easy to use

Read the full review
Reviewed 16th of June by Reno Pellman

 

 Hands down, the best CRM system I've ever used.

We previously had three systems holding three separate sets of data: Zoho CRM, Membrain, and MailChimp. Now that our data is all together, we're already starting to make it work for us, instead of us working with it. As we're further into the program as well, and we've executed some campaigns and ...

Read the full review
Reviewed 12th of June by Chelsey Clayton

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Hatchbuck Category Leaders

Reviews
Integrations
Mobile
Media
Security

#20 in Marketing Automation

View full ranking
38
14
16
0
8

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Hatchbuck Screenshots (6)

Hatchbuck screenshotHatchbuck screenshotHatchbuck screenshotHatchbuck screenshotHatchbuck screenshotHatchbuck screenshot

Specifications

Intended Users
Small Business
Devices Supported
Web-based
Supported Countries
Canada, United States
Supported Languages
English
Support Options
Knowledge Base, Phone Support, Video Tutorials

Hatchbuck Pricing

Starting from: $99.00/month

Pricing model: Subscription

Contact Hatchbuck directly for detailed pricing information.

Competitors Pricing

PipelineDeals

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

InfoFlo

Starting from: $99.00
Pricing model: One-time License
Free Trial: Available (No Credit Card required)

Less Annoying CRM

Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Hatchbuck

  • CRM
  • Marketing automation
  • Drag & drop form builder
  • Email distribution
  • Automated campaigns
  • Marketing reports
  • Contact Score
  • Tagging & Segmentation
  • Task tracking
  • Drag & Drop Email Builder
  • Deals pipeline
  • Unlimited support
  • Email Autoresponder
  • Partner program
  • Automated, personalized follow-up
  • Real-Time Sales Alerts
  • Website visitor tracking
  • Sales reports
  • Automated sales
  • Email template library
  • Tagging
  • Activity management
  • Email integration
  • Lead capture
  • WYSIWYG editor
  • Activity dashboard
  • Drag & drop
  • Automated follow-up
  • Email marketing
  • Task management
  • Real time sales alerts
  • Customer activity reporting
  • Auto responders
  • Lead scoring
  • Automatic notifications
  • Prospect nurturing
  • Contact management
  • Reporting & statistics
  • Campaign planning, management & analysis

Benefits

CRM Including:
- Dashboard with real-time activity feed
- Website Tracking
- Tagging & Segmentation
- Task & Activity Management
- Email Integration
- Deals (Opportunity) Pipeline
- User Security
- Real-Time Sales Alerts
- Sales Pipeline and Activity Reports

Marketing Automation Including
- Lead Capture Forms
- Automated Follow-up
- Automated Campaigns
- Real-Time Lead Alerts
- Contact Scoring
- Automated Actions
- Lead Source and Form Submission Reports

Email Marketing including:
- Drag & Drop Email Builder
- WYSIWYG Email Editor
- Pre Designed Email Template Library
- Email Autoresponders
- Email Stat Reports

Alternatives to Hatchbuck

Videos

Reno Pellman

Easy to use

16/06/2017

Pros

Easy to use in general. Easy to transfer between excel and Hatchbuck and vice versa. Easy to learn and great support and training

Cons

I haven't used any other products, so I can't make any comparisons. But as far as I can see so far, there are no cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chelsey Clayton

Hands down, the best CRM system I've ever used.

12/06/2017

We previously had three systems holding three separate sets of data: Zoho CRM, Membrain, and MailChimp. Now that our data is all together, we're already starting to make it work for us, instead of us working with it. As we're further into the program as well, and we've executed some campaigns and targeted emails, we're getting to know our database. The tag feature is amazing, and helps to give a more real-time picture of where our prospects are at, whether they've been browsing the website, what pages they've visted (and multiple times), etc.

Pros

The support, hands down. The team at Hatchbuck is amazing, and has answered all of my questions promptly, and helped me to think creatively about how best to use the software. I also love the automation available - the ability to trigger emails, campaigns, tasks, reminders, and deals based on contact actions. The new built-in advanced filtering system is great and makes it easier than ever to segment our database based on location, tags, whether they have an email address or not, and more. We've also used the email reporting to our advantage, helping us to get to know our contacts - what they interact with, what they click on, what they do and don't care about - our database has new life!

Cons

As we've been in the system more, we're finding that we're not using the "deals" tracker tool as effectively as we could, simply based on the fact that for our specific line of business, we could easily use 3-4 pipelines separately. (We are M&A Advisors/Business Brokerage Advisors, and so we have separate pipelines for Sellers, Buyers, Clients doing Exit Planning, and Valuations). If we were given the ability to have multiple Deals pipelines, it would immediately enable us to keep track of that pipeline. Additionally, if I could change a couple things, like the ability to automate contact notes within the record the same way that other things can be automated, I would, but this is such a minor thing that I wouldn't count it as a dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Neal Howard

Hatchbuck makes work easier

02/06/2017

Overall, I'm pleased with hatchbuck. I tried a lot of CRM programs. I think hatchbuck has the best bang for the buck.

Pros

It's easy to use, flexible and intuitive. The interface is simple. The latest version includes a new dashboard with lots of information available instantly.

Cons

Sometimes support seems a little lacking but that could just be because I didn't word my question well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Alissa T.

Good features, poor customer service

02/06/2017

Pros

- Easy to use - Great user interface - Robust email tracking and reporting - Social media integration allows you to put a face with a name

Cons

After being promised excellent customer service, we've received anything but that. There is never an available rep to answer the phone, and it's difficult to get customer support to validate any bugs or errors you are receiving. It takes multiple emails to the support address to get updates on pending issues, if you get a response at all. Our team has had to troubleshoot more issues than we've actually been helped with, and none of our requests and suggestions on improvements have been taken seriously.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Susan Becher Schultz

You Won't Be Disappointed With Hatchbuck!

02/06/2017

I'd recommend Hatchbuck to anyone looking for a sleek, easy to use platform that handles both your CRM and Email Campaigns.

Pros

I love the ease of creating email templates, especially with the new update, and being able to track their success as soon as they are sent out. I primarily use it for creating email campaigns and tracking contacts who click through. It's a very organized system with ways to easily find contacts and emails. While the older version definitely had some kinks, I think they did an awesome job with the update I've found it much more user-friendly. Also it is a bit pricey, but it is a CRM and email campaign creator/tracking tool so I think it's worth it.

Cons

Again, with the old version, the email building templates were difficult to use, especially compared to MailChimp. Much improvement has been made to make the process much easier. It was frustrating to have to create new templates since the old ones were rendered useless. Sometimes it's a bit hard to navigate through the system, looking for the exact data or rare thing you might need or filter you might want, the good thing is their support is outstanding and always there to help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Megan Carriker

B2B crm + marketing automation in one place

02/06/2017

I've already recommended Hatchbuck to too many people in person.

Pros

The price is phenomenal for what you're getting in a single place. Other marketing automation tools cost /month and then you have to buy a CRM on top of that - HB makes it great to have everything in a single location. Their support is stellar and their feature set is really beautiful for SMBs.

Cons

They're still working through a lot of bugs. It can be frustrating sometimes, but they're still growing and improving so it balances out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael DiFronzo

Value Makes it a No Brainer

01/06/2017

I thoroughly researched alternatives on the marketplace and when I chose hatchbuck, I was nervous the tools would be extremely limited. I'm glad that I couldn't have been more wrong. The tools are of a quality and ease of use that will help any small business grow.

Pros

Easy to use, extremely low cost, helpful support, effective tools that provide infinite customization and solid trackability, couldn't be happier with my decision.

Cons

Some minuscule design flaws but only marginally affect convenience and certainly don't affect quality of campaigns themselves. For example, there is no easy way to set maximum contacts on home page to a larger number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Christoph Kr

Product Update 2017: untested, too many bugs, makes customers lose credibility as features simply do not work

18/05/2017

Also, the relaunch did not bring the features which were somewhat announces, e.g. imap integration only possible for gmail as of now.

Pros

Very nice people in service, easy to use. Pricing is all right, looks nice, has some nice dashboard eye candy

Cons

Simply not reliable anymore, after the relaunch earlier this year, there are too many incidents where you are not in control of what hatchbuck is doing: e.g. unsubscribe doesn´t work: no confirmation that a user unsubscribed and campaigns do not stop, so unsubscribing users might get more emails from you. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah. Also, automations set for users who subscribe sometimes do not properly work. Conditions are unclear. e.g. Opt-in process: an online form might be set on option in - but that doesn't mean that it actually triggers the necessary steps. Embarrassing? Yes. Potentially causing credibility and even legal problem? yeah. Search (contacts) doesn't find contacts. And - this made me really re-evaluate other options: there was this bug which made other customers´ dashboard appear in my log-in. So I saw all activities going on from another company which also is a hatchbuck user. this made me ask myself if other hatchbuck users at the same time see my stuff/ activities/ personal data of my customers....Again: Embarassing? Yes. Potentially causing credibility and even legal problem? yeah. I do understand that there might be some issues after releasing a relaunch - however when it comes to processes which involve my leads/ customers and make us as a company look unprofessional (no opt-in, no unsubscribe, potential abuse of personal data of leads....) this is beyond any acceptable level and an absolute no-go. We are located in Germany and people are very sensitive about data protection and laws are very strict - we could get sued for each of the three points mentioned above.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adam Montgomery

Really good value for your money

17/04/2017

Hatchbuck does everything well, just not great. It is a basic CRM that offers a solid suite of tools to help you manager your pool of customers. The best feature of Hatchbuck are the email marketing tools. Although a little challenging to grasp at first, the build your own template tool is a great way to create content and get it out in front of your customers in a quick and professional manner.

Pros

For what you pay, you won't find a better CRM on the market. For those who are just stepping into the world of CRMs, Hatchbuck is a great place to start.

Cons

As with a lot of CRMs, the number of contacts can determine the price you pay. Hatchbuck is a great value for small businesses, but once your contact list starts to grow, the price jumps considerably, which might cause you to look at other CRMs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Undine McEvoy

Hatchbuck is worth taking a close look at for your small business

01/02/2017

Our small business started using Hatchbuck in 2016 after using Highrise as our Client manager for many years. Hatchbuck has so much more to offer the small business. The best feature is the ability to create email campaigns tailored for unique audiences and buyers. This feature lets us easily communicate and follow-up with buyers for our services and differentiate them from our reader audience. The Hatchbuck staff was great at getting our team up to speed and is always there when we need them.

Pros

Great Value for the product

Cons

Sometimes you hit a bug in the system, but the Hatchbuck team loves feedback and keeps us informed of updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

Who is Hatchbuck For?