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IDrive
5
848
4
266
3
50
2
11
1
25
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud backup and storage service for PC, mobile, and servers
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IDrive - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
IDrive overview

Based on 1200 verified user reviews
What is IDrive?
IDrive is a backup program with key features that include secure data storage, cloud backup, backup and recovery, backup scheduling, incremental backup, encryption, and more.
Who uses IDrive?
Reviews for IDrive come from a wide variety of industries, including information technology and services (8% of reviewers), photography (8%), and computer software (7%). The most frequent use case for IDrive cited by reviewers is backup (85% of reviewers).
What do users say about IDrive pricing?
Most reviewers indicate that IDrive offers strong value for money, especially for large storage needs and families. Some reviewers feel that costs rise sharply after promotions, and they report frustration with inflexible upgrades and unclear pricing.
What are the most popular integrations for IDrive?
The IDrive integration most frequently cited by reviewers is Synology Drive, a file sharing product rated 4.4 out of 5 for its integration with IDrive.
Starting price
per year
Pros & Cons
Backup
File Access and Sharing
Rich and versatile functionality
Performance and Speed
Folder Backup
Installation
IDrive’s user interface
IDrive pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.5
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about IDrive?
IDrive is a backup program with key features that include secure data storage, cloud backup, backup and recovery, backup scheduling, incremental backup, encryption, and more.
Select to learn more
Who uses IDrive?
Based on 1,200 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
IDrive's key features
GetApp's analysis of 463 verified user reviews collected between July 2021 and September 2024 identifies IDrive's most critical features and summarizes user sentiment about those features.
Reviewers appreciate IDrive's secure data storage capabilities. They highlight the ability to create private encryption keys, ensuring data privacy. Users report feeling confident knowing their data is protected from unauthorized access and ransomware. They find the secure storage of large amounts of data, including creative assets and sensitive personal files, valuable. Some users mention the need for high-speed uploads and express concerns about occasional upload failures, but overall, they feel their data is well-protected with IDrive. Of the 114 IDrive users who gave detailed accounts of their use of Secure Data Storage, 97% rated this feature as important or highly important.
Users report that IDrive's cloud backup is reliable and convenient, allowing access to files from multiple devices and locations. They appreciate the protection from local disasters and malware, and the ability to store large amounts of data. Reviewers indicate that the cloud backup feature is especially useful for photographers, software developers, and content creators. Some users mention the ease of use and affordability, while others note that upload speeds can be slow depending on their ISP. Of the 291 IDrive users who gave detailed accounts of their use of Cloud Backup, 97% rated this feature as important or highly important.
Reviewers indicate that IDrive's backup and recovery capabilities are essential for protecting and restoring data. They appreciate the comprehensive backup options, including full system images and incremental backups. Users report that the recovery process is straightforward and reliable, providing peace of mind in case of hardware or software failures. Some users mention the need for improvements in the user interface and the ability to modify backup paths, but overall, they find the backup and recovery process effective. Of the 181 IDrive users who gave detailed accounts of their use of Backup and Recovery, 96% rated this feature as important or highly important.
Users report that IDrive's backup scheduling is user-friendly and customizable, allowing them to set backup frequencies and timings based on their needs. They appreciate the ability to schedule backups during low-usage hours to minimize disruptions. Reviewers find the automated system helpful for ensuring regular backups without manual intervention. Some users mention the need for laptops to be awake during scheduled backups and express a desire for more granularity in scheduling options, but overall, they find the capability valuable. Of the 208 IDrive users who gave detailed accounts of their use of Backup Scheduling, 92% rated this feature as important or highly important.
Reviewers highlight the importance of IDrive's incremental backup feature, which saves time and bandwidth by only backing up changed files. They appreciate the efficiency and speed of incremental backups, especially for large volumes of data. Users report that this capability helps keep their backups up-to-date without consuming excessive resources. Some users mention the need for better performance with large files, but overall, they find the incremental backup feature essential for their backup needs. Of the 132 IDrive users who gave detailed accounts of their use of Incremental Backup, 90% rated this feature as important or highly important.
Users appreciate IDrive's encryption capabilities, ensuring their data is protected with strong, end-to-end encryption. They highlight the option to create private encryption keys, providing an extra layer of security and control over their data. Reviewers feel confident that their sensitive information is safe from unauthorized access. Some users mention the importance of encryption for compliance with industry standards and regulations, while others express a desire for more flexibility in managing encryption keys. Overall, they find the encryption feature important for data security. Of the 143 IDrive users who gave detailed accounts of their use of Encryption, 87% rated this feature as important or highly important.
All IDrive features
Features rating:
IDrive alternatives
IDrive pricing
Pricing plans
Pricing details:
User opinions about IDrive price and value
Value for money rating:
To see what individual users think of IDrive's price and value, check out the review snippets below.
Jamie E.
Analyst
Jamie E.
Analyst
IDrive integrations (1)
Integrations rated by users
We looked at 1,200 user reviews to identify which products are mentioned as IDrive integrations and how users feel about them.
Integration rating: 4.4 (12)
Integration rating: 4.5 (9)
“It is needed to host the Drive server and your data, so you cannot set up and use Drive if you don’t own a Synology device such as a DiskStation NAS”
Davide B.
Founder - Owner
Integration rating: 4.5 (4)
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
“arc shadow provides a totally different function of total disaster recovery.”
“Another backup that does a snapshot of your whole computer. You can take backup and load onto a new computer. You can also take backup and put in a new hard drive and load backup right where you left off.”
NICHOLAS E.
transport manager
Integration rating: 5.0 (1)
IDrive customer support
What do users say about IDrive customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of IDrive customer support.
Widely noted by reviewers, IDrive customer support is responsive and often resolves issues quickly, even on weekends.
A significant portion of users appreciate the availability of 24/7 chat and knowledgeable phone support for prompt assistance.
Common user feedback highlights that support staff are patient, clear, and provide helpful follow-ups to queries.
A minority of users report slow response times, difficulty reaching support, and inconsistent effectiveness, especially for complex issues.
Support options
Training options
To see what individual users say about IDrive's customer support, check out the review snippets below.
“The 24/7 customer support is responsive and helpful, always ready to assist with any issues.”
Emmanuel P.
Not Applicable
“I am located in Europe, and am used to having to contact customer support teams at inconvenient times due to the time difference. But IDrive support is always available.”
Alice L.
Senior writer
“IDrive has not responded to my support request after nearly a week.”
Ben H.
User
IDrive FAQs
IDrive offers a backup and storage service with a desktop client and mobile apps for corporate users. It also offers image-based mobile, external hard drive, and hybrid backups with network-attached storage (NAS). Available for Windows and Mac computers, it accommodates the needs of most modern SMBs. Unlike most backup apps that serve only as remote portals for desktops, it offers Android and iOS apps for backing up mobile devices. It can run continuously or on schedule, ‘true archiving’ files and versions for 30 days, or until manually deleted. It enables users to select the backup version they want to revert to using a built-in snapshot feature for point-in-time restore and recovery. Thanks to its timeline feature, users can also scroll through files and photos in a gallery-type mode before making their selection. Other features include folder syncing, SSO support, server backups, and courier service.
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