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IDrive Logo

Cloud backup and storage service for PC, mobile, and servers

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IDrive - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

IDrive overview

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Based on 1200 verified user reviews

What is IDrive?

IDrive is a backup program with key features that include secure data storage, cloud backup, backup and recovery, backup scheduling, incremental backup, encryption, and more.

Who uses IDrive?

Reviews for IDrive come from a wide variety of industries, including information technology and services (8% of reviewers), photography (8%), and computer software (7%). The most frequent use case for IDrive cited by reviewers is backup (85% of reviewers).

What do users say about IDrive pricing?

Most reviewers indicate that IDrive offers strong value for money, especially for large storage needs and families. Some reviewers feel that costs rise sharply after promotions, and they report frustration with inflexible upgrades and unclear pricing.

What are the most popular integrations for IDrive?

The IDrive integration most frequently cited by reviewers is Synology Drive, a file sharing product rated 4.4 out of 5 for its integration with IDrive.

Starting price

2.95flat rate /
per year
view pricing plans
try for free

Pros & Cons

Backup

File Access and Sharing

Rich and versatile functionality

Performance and Speed

Folder Backup

Installation

IDrive’s user interface

Ease of use rating:

IDrive pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(36)
3-4(316)
5(848)

What do users say about IDrive?

IDrive is a backup program with key features that include secure data storage, cloud backup, backup and recovery, backup scheduling, incremental backup, encryption, and more.

Select to learn more


Who uses IDrive?

Based on 1,200 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services
Leisure, Travel & Tourism
Aviation & Aerospace
Broadcast Media
Others

Use cases

Backup
Cloud Storage
Server Backup

IDrive's key features

GetApp's analysis of 463 verified user reviews collected between July 2021 and September 2024 identifies IDrive's most critical features and summarizes user sentiment about those features.

Secure data storage

Reviewers appreciate IDrive's secure data storage capabilities. They highlight the ability to create private encryption keys, ensuring data privacy. Users report feeling confident knowing their data is protected from unauthorized access and ransomware. They find the secure storage of large amounts of data, including creative assets and sensitive personal files, valuable. Some users mention the need for high-speed uploads and express concerns about occasional upload failures, but overall, they feel their data is well-protected with IDrive. Of the 114 IDrive users who gave detailed accounts of their use of Secure Data Storage, 97% rated this feature as important or highly important.


Cloud backup

Users report that IDrive's cloud backup is reliable and convenient, allowing access to files from multiple devices and locations. They appreciate the protection from local disasters and malware, and the ability to store large amounts of data. Reviewers indicate that the cloud backup feature is especially useful for photographers, software developers, and content creators. Some users mention the ease of use and affordability, while others note that upload speeds can be slow depending on their ISP. Of the 291 IDrive users who gave detailed accounts of their use of Cloud Backup, 97% rated this feature as important or highly important.


Backup and recovery

Reviewers indicate that IDrive's backup and recovery capabilities are essential for protecting and restoring data. They appreciate the comprehensive backup options, including full system images and incremental backups. Users report that the recovery process is straightforward and reliable, providing peace of mind in case of hardware or software failures. Some users mention the need for improvements in the user interface and the ability to modify backup paths, but overall, they find the backup and recovery process effective. Of the 181 IDrive users who gave detailed accounts of their use of Backup and Recovery, 96% rated this feature as important or highly important.


Backup scheduling

Users report that IDrive's backup scheduling is user-friendly and customizable, allowing them to set backup frequencies and timings based on their needs. They appreciate the ability to schedule backups during low-usage hours to minimize disruptions. Reviewers find the automated system helpful for ensuring regular backups without manual intervention. Some users mention the need for laptops to be awake during scheduled backups and express a desire for more granularity in scheduling options, but overall, they find the capability valuable. Of the 208 IDrive users who gave detailed accounts of their use of Backup Scheduling, 92% rated this feature as important or highly important.


Incremental backup

Reviewers highlight the importance of IDrive's incremental backup feature, which saves time and bandwidth by only backing up changed files. They appreciate the efficiency and speed of incremental backups, especially for large volumes of data. Users report that this capability helps keep their backups up-to-date without consuming excessive resources. Some users mention the need for better performance with large files, but overall, they find the incremental backup feature essential for their backup needs. Of the 132 IDrive users who gave detailed accounts of their use of Incremental Backup, 90% rated this feature as important or highly important.


Encryption

Users appreciate IDrive's encryption capabilities, ensuring their data is protected with strong, end-to-end encryption. They highlight the option to create private encryption keys, providing an extra layer of security and control over their data. Reviewers feel confident that their sensitive information is safe from unauthorized access. Some users mention the importance of encryption for compliance with industry standards and regulations, while others express a desire for more flexibility in managing encryption keys. Overall, they find the encryption feature important for data security. Of the 143 IDrive users who gave detailed accounts of their use of Encryption, 87% rated this feature as important or highly important.


All IDrive features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Notifications
Automated scheduling
Automatic backup
Backup log
Bare-Metal restore
Cloud computing
Collaboration tools
Compression
Continuous backup
Data recovery
Data storage management
Data synchronization
Disaster recovery
Document management
Document storage
Email alerts
File management
File sharing
File transfer
HIPAA compliant
Local Server Options
Mobile access
Monitoring
Multi-Device support
Multiple format support
Policy management
Remote monitoring & management
Remote Server Options
Reporting & statistics
Scheduled/Automated reports
Search/Filter
Secure login
Self service portal
Two-Factor authentication
User management
VM backup
Web access/restoration

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One-time payment

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IDrive pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

0.00

Features included:

  • 10GB Storage

IDrive Mini

2.95

Per year

Contact vendor for more details

IDrive Personal

99.5

Per year

Features included:

  • One User
  • Unlimited Computers
  • Multiple Devices
  • Automated Backups
  • Remote Management
  • Disk Clone
  • Collaboration
  • 24 / 7 Customer Support

IDrive Team

99.5

Per year

Features included:

  • Access
  • Idrive Express
  • Linux Backup
  • Operating System
  • Support
  • Sync
  • Multiple User Accounts
  • Single Sign-on

IDrive Business

99.5

Per year

Features included:

  • Business Compliance
  • Collaborate
  • Users/Groups
  • Unlimited users
  • Unlimited Computers
  • Priority Support
  • Server Backup and Sync Solutions

User opinions about IDrive price and value

Value for money rating:

To see what individual users think of IDrive's price and value, check out the review snippets below.

“Once configured, it has delivered consistent backups without issues, and the combination of scheduling, versioning and notifications makes it feel like excellent value for the price.”
JE

Jamie E.

Analyst

“Easy to set and forget, with a very clear user interface that makes it simple to see what is being backed up and when. Once the initial backup is finished it quietly runs in the background without hogging resources, and email notifications give peace of mind that everything is being protected properly.”
JE

Jamie E.

Analyst

IDrive integrations (1)

Integrations rated by users

We looked at 1,200 user reviews to identify which products are mentioned as IDrive integrations and how users feel about them.

Integration rating: 4.4 (12)

DiskStation logo
DiskStation

Integration rating: 4.5 (9)

It is needed to host the Drive server and your data, so you cannot set up and use Drive if you don’t own a Synology device such as a DiskStation NAS

DB

Davide B.

Founder - Owner

Integration rating: 4.5 (4)

Integration rating: 5.0 (2)

Integration rating: 5.0 (2)

arc shadow provides a totally different function of total disaster recovery.

Another backup that does a snapshot of your whole computer. You can take backup and load onto a new computer. You can also take backup and put in a new hard drive and load backup right where you left off.

NE

NICHOLAS E.

transport manager

1/2

Integration rating: 5.0 (1)

IDrive customer support

What do users say about IDrive customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of IDrive customer support.

Widely noted by reviewers, IDrive customer support is responsive and often resolves issues quickly, even on weekends.

A significant portion of users appreciate the availability of 24/7 chat and knowledgeable phone support for prompt assistance.

Common user feedback highlights that support staff are patient, clear, and provide helpful follow-ups to queries.

A minority of users report slow response times, difficulty reaching support, and inconsistent effectiveness, especially for complex issues.

Support options

Chat
Email/help desk
Faqs/forum
Phone support
24/7 (live rep)
Knowledge base

Training options

Webinars
Live online
Documentation
Videos

To see what individual users say about IDrive's customer support, check out the review snippets below.

“The 24/7 customer support is responsive and helpful, always ready to assist with any issues.”

EP

Emmanuel P.

Not Applicable

“I am located in Europe, and am used to having to contact customer support teams at inconvenient times due to the time difference. But IDrive support is always available.”

AL

Alice L.

Senior writer

“IDrive has not responded to my support request after nearly a week.”

BH

Ben H.

User

IDrive FAQs

Q. What is IDrive used for?

IDrive offers a backup and storage service with a desktop client and mobile apps for corporate users. It also offers image-based mobile, external hard drive, and hybrid backups with network-attached storage (NAS). Available for Windows and Mac computers, it accommodates the needs of most modern SMBs. Unlike most backup apps that serve only as remote portals for desktops, it offers Android and iOS apps for backing up mobile devices. It can run continuously or on schedule, ‘true archiving’ files and versions for 30 days, or until manually deleted. It enables users to select the backup version they want to revert to using a built-in snapshot feature for point-in-time restore and recovery. Thanks to its timeline feature, users can also scroll through files and photos in a gallery-type mode before making their selection. Other features include folder syncing, SSO support, server backups, and courier service.

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