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Infor CRM

Account-centric CRM for sales, marketing & customer service

Review Summary

Pros

Good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management. Highly customizable platform.

naveen kumar r.

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Gain a full understanding of what 'seamless integration' means to the vendor. I envisioned a straight pass-through of data, this is not the case.

Andrew M.

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Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

Steve H.

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Cons

My company lost so many customers because the implementation of CRM Infor was a disaster. Hundreds of wrong orders because the system couldn't handle the growth of our company.

Michael D.

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Continually run into errors or the system just logs you off in the middle of doing a task.

Kathleen M.

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THE ONLY CON AND ITS A VERY MINOR CON IS THAT SOMETIMES IT WILL LAG FROM ONE PAGE TO ANOTHER, BUT AGAIN IT'S JUST A VERY MINOR LAG.

MIGUEL M.

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Overall rating

3.6

(24)

5

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58%
positive reviews
80%
would recommend this app

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24 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Powerful and Useful ERP software

Reviewed a year ago

Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way

Pros

It has all of the tools needed to perform your job. It could be as fancy and broad as you design it

Cons

It could be a little difficult to learn how to use it

Overall Rating
  • Value for money
  • Ease of use
  • Customer support

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Experience With Infor Saleslogix

Reviewed 5 years ago

I call it Infor Saleslogix (ISLX) CRM Enterprise because Infor has a number of CRM offerings (Inforce, Epiphany, Infor CRM Business, etc). ISLX Enterprise, although, long-in-tooth, provides the most comprehensive Customer Relationship Management solution on the market Out-Of-The-Box. Besides being one of the most intuitive, and easiest to use offerings, ISLX Enterprise includes Sales Automation, Marketing...

Pros

Easy-to-Use, Robust Out-of-the-Box, Configurability,, Flexibility, Rapid Return-of-Value, ROI generally less than 1 year (usually 6-8 months); Fast and Easy Navigation. Price-to-Value; and Rapid Implementation. Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

Cons

Beauty and Speed are usually not Congruent. Infor Hook and Loop designers need to step-up and close the gap on the user interface. Infor needs to focus on an greatly robust application eco-system (1st 3rd party integration -not just ION, vertical industries providers, re-invest in business partners, increase marketing awareness with success stories, and product collateral; use competitive wins that make sense. Finally, WIN Something BIG, and let everyone know you are in the game, or Go Home.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Very good product...easy customization to your sales process

Reviewed 6 years ago
Pros

Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us. The user-interface was logical and easy to pick-up and you could customize your personal dashboard very easily to view only the items that are important to your role. The ability for us to create our own sales process was a big plus -- that is, taking an opportunity from our first meet to a sale told us a lot about where to focus our time and efforts and when to call an opportunity closed. Our vendor support was always excellent and responsive although we were unclear on what level of support we could expect with our plan and what was 'extra'.

Cons

We felt that we needed to employ a full-time administrator to manage everything and since we're a small company that wasn't an option for us. There were issues for us with administrator rules and with permissions that we didn't have someone on site dedicated to managing. Again, the support from the vendor was very good but it was difficult to know the difference between a CRM issue and a vendor issue. With our most recent vendor the support was good and the people we spoke with were able to resolve any issues we had in one phone call or email.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Office Manager

Reviewed 2 years ago
Pros

Out of all the CRM systems I have used in the past this was one of my favorite's due to the features and ease of use.

Cons

It's not the most bright and colorful CRM system out there and I had the odd latency issue but apart from that it was great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good overall CRM system. Cost effective vs. SalesForce

Reviewed 3 years ago

Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

Pros

Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com

Cons

Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Horrible Software

Reviewed 3 years ago
Pros

There is not much to like about this product. I have to put in 100 characters in order to submit my review, so that is what I am doing.

Cons

Continually run into errors or the system just logs you off in the middle of doing a task. We have many service requests in and only a small amount get done or if they are done they are done incorrectly. Software updates ALWAYS causes havoc--there are always bugs that need to be worked out. When one area is fixed, another area starts having issues. Often, it works in beta and when it is rolled out...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I love it!

Reviewed 2 years ago

I use this daily at work and its way better than a previous system we were using for years. This one is way more practical, I love how you can customize the layout and pull up different customer information using a few different ways. I really enjoy using this daily.

Pros

We use it daily to track orders.. You can build favorites, track orders and more

Cons

I don't like how in some areas you can not cut and paste

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend2/10

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A CRM that should only be used for training for an individual that has never used a CRM

Reviewed 3 years ago
Pros

Only takes a week to really understand the functionality of the tool. Great for 1st time sales teams but eventually they are going to need a much more intuitive product.

Cons

Clunky, looks like it was made in the 1980, and really is not that reliable because it crashes at times

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Comprehensive CRM soution with deeper functionality, more configuration options and customization

Reviewed 2 years ago
Pros

# good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management # highly customizable platform

Cons

# Could be good if bundled with ERP modules for seamless functionlities # Analytic visualization can further be improved

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A CRM that should only be used for training for an individual that has never used a CRM

Reviewed 3 years ago
Pros

Coming from the developer perspective, it is the most customizable CRM of the ones that I've worked with. It's not configurable; it's customizable! The vendor was very available to us for support. We felt that we were important to them as a client.

Cons

There were some glitches and issues, but nothing that we couldn't work around. Their syncing process was not great, so we ended up using Citrix.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Infor CRM

Reviewed 2 years ago
Pros

The milestone updates and integration with Microsoft Outlook are easily my most used and favoirte features.

Cons

The user interface isn't very intuitive and often prevents me from grouping data sets in ways that are helpful for analysis.

Vendor response

Thank you for your review. We highly value customer input and are committed to ensuring the highest level of satisfaction. Infor CRM has several ways to build and filter list views and we'd be happy to spend a few minutes showing you how. Please contact erik.tavenner@infor.com to schedule a convenient time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Daily user of Infor CRM since July 2016 and truly love the detail

Reviewed 2 years ago
Pros

Ease of storing and finding key data, especially project details and contact history info. Love the LookUp options

Cons

There aren't many Cons that I've found. Its format is layed out very simply to provide great flexibility

Overall Rating
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  • Ease of use
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What a disaster!!

Reviewed 3 years ago
Pros

Easily accessible and managing contacts within the platform is easy to do. The interface is highly customizable. Web-based tool and also has a mobile site, so it can be accessed from anywhere. There have been some product design improvements that have upgraded the platform recently.

Cons

This interface is hard to maintain because of its custom features. Infor customer service ha not been helpful when we call them for help. Training for this cumbersome tool costs additional funds and isn't included in the software price. Seems like a lot of nickel and diming to me!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Saleslogix Review

Reviewed 6 years ago
Pros

Coming from the developer perspective, it is the most customizable CRM of the ones that I've worked with. It's not configurable; it's customizable! The vendor was very available to us for support. We felt that we were important to them as a client.

Cons

There were some glitches and issues, but nothing that we couldn't work around. Their syncing process was not great, so we ended up using Citrix.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Infor CRM review

Reviewed a year ago

SalesLogix does what it needs to do but can be clunky and doesn't follow modern flow.

Pros

I like the grouping feature and how easy it is to set up new accounts, contacts, and activities.

Cons

I don't like the lack of easy reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Frustrations with ERP Integration

Reviewed 4 years ago
Pros

The Outlook integration is seamless (if you run PCs). Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook... Ignore all of the above if you have MACs - Infor doesn't support it.

Cons

Infor and Sage advertised by Brainsell as a seamlessly integrated CRM. However, a third party software 'Starfish' is needed to translate between the two products. Starfish is far from efficient, and struggles with custom ERP integration.

Vendor response

We take your comments very seriously and will attempt to contact you to discuss your issues. Our customers are very important to us and we are committed to ensuring the highest level of satisfaction.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CRM REVIEW

Reviewed 4 years ago

THIS PRODUCT IS VERY EASY TO USE COMPARED TO OTHER SOFTWARE OUT THERE. THERE'S NO DOUBT THAT ANYBODY NEW TO CRM COULD LEARN ON THERE OWN WITH IN 30 MINUTES OF USE.

Pros

THE ACCURACY OF THE RATING, I DON'T HAVE TO WORRY ABOUT UPRATES LATER IN THE FUTURE. WHAT YOU SEE IS WHAT YOU GET.

Cons

THE ONLY CON AND ITS A VERY MINOR CON IS THAT SOMETIMES IT WILL LAG FROM ONE PAGE TO ANOTHER, BUT AGAIN IT'S JUST A VERY MINOR LAG.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Saleslogix Review

Reviewed 6 years ago
Pros

Saleslogix is highly customizable. The desktop client is very responsive performance wise. The CRMs flexibility makes it a viable alternative to other CRMs that are cloud-based and less adjustable.

Cons

The language the desktop front end is written in needs to be updated to C# or another .Net technology.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The worst CRM of all time

Reviewed 3 years ago
Pros

Call my company and ask them about using CRM of Infor to handle their CRM needs? Answer? Nothing good

Cons

My company lost so many customers because the implementation of CRM Infor was a disaster. Hundreds of wrong orders because the system couldn't handle the growth of our company. It was a nightmare.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Two weeks into using product; working great so far

Reviewed 6 years ago
Pros

The product is able to run from different platforms and runs easily inside of Outlook.

Cons

You can't add a new vendor through Xbar. We had some issues installing the software in-house, but it's working now.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Infor Customer Relationship Module

Reviewed 6 years ago
Pros

They are very proactive in taking care of any issues we have with the product.

Cons

There is nothing that I could suggest to change about this product.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Product has been user friendly. Enjoying out training so far.

Reviewed 6 years ago
Pros

The product is user friendly and our consultant has been very helpful getting us set up.

Cons

We have had a few conversion issues, but our consultant fixes any outstanding issues.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Best in its class for me

Reviewed 6 years ago
Pros

It's modified to our applications. It has worked well for what it is designed for.

Cons

Graphical appearance or the working platform. Apart from this, it's good for people like me, a non IT guy.

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    Reviewed 3 years ago
    Pros

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