InfoServ Pricing, Features, Reviews & Comparison of Alternatives

InfoServ

Integrated Call Center, Help Desk, and CRM software system

4.92/5 (12 reviews)

InfoServ overview

What is InfoServ?

InfoServ is a CRM for small and medium businesses in all industries, looking to take control of their sales process and build customer relationships. The solution provides sales and marketing teams with a complete 360 degree customer view. All customer information and interactions - including email content and voice recorded phone calls - are automatically logged in the customer's profile, and are visible to users in a single screen view.

The InfoServ dashboard provides a real time overview of business activity, comprising different charts and reports configured to the users' needs. These provide visibility on current business performance, marketing campaign status, etc. Standardized built-in reports include a task management report for insights on task progress and a communication report for tracking customer interactions.

InfoServ includes features for contact management, standard phone integration, and performance analysis. Out-of-the-box integration with external applications make it an instantly functional tool for management and sales teams.

Email integration comes as standard for InfoServ CRM users and enables mass yet personalized communication with clients. Email templates can be customized and mass email campaigns send out directly from the CRM system. InfoServ provides users with tools for interacting effectively with clients and building client relationships.

Notes can be made during/following any interaction with clients and used to log information about the meeting, phone call, etc. Each note includes client corporate name, customer name, date/time, flag, comments, and user, for future recollection.
www.infoserv.eu

Pricing

Starting from
€10/month
Pricing options
Free trial
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe

Supported languages

English
InfoServ screenshot: InfoServ calendarInfoServ screenshot: Access InfoServ via a Windows mobile appInfoServ screenshot: Fully customizable client profile pagesInfoServ screenshot

InfoServ reviews

Excellent
11

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  4.8
Vladimir Kisyov

Overall very nice software product

Used daily for 6-12 months
Reviewed 2019-04-19
Review Source: Capterra

Since we have this tool - we get that transparency which we needed to improve the entire communication with our customers.

Pros
The most important thing here is to say: Extremely user-friendly software A lot of options to customize Great support and personal care us as customers, which is very important!

Cons
My humble opinion: If there is any chance to add the reports feature in mobile version will be great.

Response from DAN electronic


Thank you very much for the shared opinion - your feedback is highly appreciated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Silvi Ivanov

Infoserv - Software designed to achieve business success

Used daily for 2+ years
Reviewed 2019-03-20
Review Source: Capterra

In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service.

Pros
A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price.

Cons
I do not find any remarks. I have nothing to say here.

Response from DAN electronic


Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oksana Vasileva

Infoserv: A crm for everybody

Used daily for 2+ years
Reviewed 2019-05-09
Review Source: Capterra

Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well.

Pros
It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler

Cons
The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them

Response from DAN electronic


Thanks - your feedback is highly appreciated!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Konstantin Kuzmanov

CRM and much more...

Used daily for 1-2 years
Reviewed 2019-03-20
Review Source: Capterra

We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software.

Pros
The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them.

Cons
It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface.

Response from DAN electronic


Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elena Basheva

Great product

Used daily for 2+ years
Reviewed 2016-08-03
Review Source: Capterra

I've been using this product in our company for more than five years. It helps a lot when dealing with lots of customers and having different employees answer the phone. It also helps keep up to date with tasks, problems and solutions.

Pros
It is full of useful functions and is extremely helpful when dealing with lots of cusomers.

Cons
I don't have any negative feedback so far.

Response from DAN electronic


The main purpose of InfoServ CRM is to manage Customer comunications. There is no Customer Relationship without communication :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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InfoServ pricing

Starting from
€10/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

InfoServ CRM On Premise Pricing: individual offer based on customer's requirements

InfoServ CRM Cloud Pricing: Subscription based
- Basic: €10/user/month (1-10 users)
- Standard: €25/user/month (5-25 users)
- Professional: €35/user/month (5-75 users)
- Enterprise: €45/user/month (10-unlimited users)

InfoServ features

API
Activity Dashboard
Automatic Notifications
Calendar Management
Contact Database
Contact Management
Custom Fields
Customer Database
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Reminders
Reporting & Statistics

Activity Tracking (185 other apps)
Customizable Branding (233 other apps)
Electronic Payments (159 other apps)
Social Media Integration (194 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (258 other apps)

Additional information for InfoServ

Key features of InfoServ

  • Automatic Dialing Campaigns
  • Call Center
  • Campaign Management
  • Communication History
  • Customer Profile
  • Customer Support
  • Dashboards & Reporting
  • Document Management
  • Email Integration
  • Email Marketing
  • Help Desk Management
  • Import/Export
  • Integrated Calendars
  • Lead Management
  • Lead Management
  • Live (Web) Chat Integration
  • Marketing Automation
  • Mobile Application
  • Notifications & Reminders
  • Opportunity Management
  • Phone Integration
  • Pipeline Management
  • Quotes / Proposals
  • Real Time Monitoring
  • Report Generator
  • Sales Management
  • Sales Reporting
  • Search / filter
  • Task Management
  • Ticket Management
  • To-Do Lists Management
  • Web & API Integration
View All Features

Benefits

• Centralized customer database accessible from the office and remotely
• Personalized Customer Profiles with contact information, sales, help desk tickets, documents, meetings, and communication history (calls, emails, wen chat transcripts, meeting reviews) all on one screen.
• Integrated communication (phone, email, and live chat) - all contacts are logged in automatically along with its call recording, email content, web chat transcript.
• Call Center (inbound and outbound)
• Sales Management - customizable sales processes
• HelpDesk/Ticket Management - multiple tickets, SLA management, customer service reporting
• Time Management tools (Tasks, To-Do lists, Calendars, Reminders)
• Mobile Application
• Web & API Integration
• Real Time Monitoring and Reporting
• Available for On Premise or Cloud deployment