GrowthZone Reviews

Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels and membership reports is very easy with this software. I use this software to easily find any membership representative information I need. This software has also made it easy to look up and find a member.

The only con I have for this software would be the new update, i'm so used to the old version it'll take time to learn the updated.

We use the Events, Web Content (blogs), and Lists (contact manager) all the time. They're easy to use and produce a great-looking member experience. As we grow, we'll use more of the Reports to track engagement and renewals. The website editor is also great for designing something professional and for ease of editing. The support service is great. We always get an answer within a day.

The accounting menus could be simplified. The Boolean operators in list creation don't work consistently.

The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable.

Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software,...

Read more

The overall integration is fantastic and we love the customer support and the ability for us to submit an idea for improvement and for it to more often that not be put into development or rolled out fairly soon after.

There are a few newer features that just need a bit more development, mainly revolving around communication analytics. We'd love to use GrowthZone exclusively for our communications, but they just don't have the analytical reports we need. Right now we use Constant Contact, which GrowthZone has a great syncing feature with.

When I started 3+ years ago, I was happy to be able to take online training to help me learn the features and benefits of using this software. I keep looking for new training to help me succeed!

Emails get flagged as spam when I send to members thru ChamberMaster. I am unable to export email to outlook so my members get my communications.

What i like most about GrowthZone software is the customization. Even though we are an outlier when it came to overall usability, the staff was able to help our Foundation create a webpage and have controls that made it easier to use and navigate as compared to our previous site.

What I don't like about GrowthZone software is the complexity of some of the controls. Some controls have too many sub-levels that you have to click on to do a simple task

That it provides all the tools we need on a daily basis and yet it is very user friendly.

Honestly, do not have a bad thing to say at this point.

The best feature of Growth Zone is actually (in my opinion) their Customer Support Team! I have been in the nonprofit association arena for 20+ years and have worked in all the big CRM's (Personify, iMIS, Abilia) and GZ has by far the BEST support staff I have ever encountered. In addition, GZ offers a Wiki that is superb! If you do your due diligence by using their training modules, reviewing their Wiki, and chatting with their staff you will golden. Is this system perfect - no but then again no CRM is perfect. Each CRM has their own kinks and quarks. Learning the platform by doing your part will help in forumulating your question or issue in the right manner to the team for help.

A feature that could use some work is the reporting feature. In the association arena we look at membership from a black and white perspective. When did they join and when do they renew. We base a lot of our projections, marketing, financial reporting and invoicing off this basic statement. I find the reporting could be a bit easier to use. They continue to work on their reporting and expanding...

Read more

I like the email designer and the landing page creator. It has seen many updates and I can't wait to see where it goes - I've liked all the changes so far and it makes my job easier and helps me avoid unnecessary 3rd party sources when possible. I also really think the event pages are great and it makes it easier for us to promote our classes/events.

I would say the forms - There seems to be a disconnect in some places when I am creating or editing our membership applications or surveys. There is a lot of different tabs I have to open to find what I want and sometimes the option to edit certain items seem to be completely lost to me. I like to think I'm relatively good figuring things out on a computer with a Marketing and CS degree but this...

Read more

I like that GrowthZone is the hub for the majority of our organization's functions. Keeping everything in one place makes it easier to manage, organize, and train.

The design seems outdated. Especially when directing our clients to the ChamberMaster Member Center, I wish there was a sleeker, more modern look. We also have not integrated our billing systems and manually updating everything so that the software communicates with other programs is a pain.

Capacity is key in any business. If a business does not have the capacity to fulfill its mission, it dies. Operating a small, rural chamber with big goals and a staff of 4 to manage 470 members without GrowthZone would be a nightmare. From the internal management to the member benefits, GrowthZone allows us to stand out in our community as their advocate and partner in growing their business. The customer service and technical service is above the bar in knowledge and attentiveness. They allow us a to operate at a more professional and top-tier level than other member-based organizations without this service.

There are only a few cons which pertain to technical features for the back-of-the-house users such as not being able to preview blog posts prior to publishing and having different banner size options for our sponsors.

I love our ChamberMaster software. Customer Support is fairly quick to respond to issues. They also try to roll out new features/ updates as often as possible. They do listen to their customers and try to provide the services we need, although some of it comes with an extra price tag. We already use the biggest package, so we do wish new features were automatically included with our package.

Sometimes I feel like I know the system better than some of the customer service reps. I always have to be very detailed when I have an issue. And a lot of times they reply back and tell me something that I already stated in the original email. I don't feel like they are very thorough when reading the emails we submit when we're having an issue.

I've used ChamberMaster for years and the continue upgrades and how they listen to their customers is one reason I continue to recommend them to our Board and other Chambers. The Support team not only knows the software, they are patient and kind when I've called them. It is user friendly and I can edit, correct or change the website myself without having to call, email, or make a ticket for everything. When I do make a ticket or call, they are quick to reply and correct the issues.

I really cannot say I dislike anything. Just this last couple of weeks, I've learned something new. The event tab has been wonderful and I learned how to improve it but with that improvement I also learned that it changes other areas in the software that I was not aware of until I was using it. It worked out, it just made more steps to complete my task.

Switching from one system to another is never easy, but GrowthZone made it a smooth transition, from decision to launch! The entire process took us about 9 months to design and implement both a management system as well as website. All tools are easy to use and reporting is effortless! I appreciate that GZ takes user recommendations into consideration (voting process) and offer ongoing development! GZ customer support is fantastic!

GZ has great report templates, but sometimes I need to report on something not available. I wish we could create our own queries/reports without needing GZ to do this for us. I wish GrowthZone would integrate directly with QuickBooks. To continue utilizing this accounting software, it requires manually updating QB with deposit summaries vs. automatic batches.

Ease of use and ease of training. Training is very simple and employees can continue to learn more through tutorials and webinars. Support has also been excellent with little down time despite the fact it is Internet based. It is flexible for me to be able to use my membership software and make updates from home or on the road. Having so much information about your members and multiple ways to contact and interact with them through the software has made a huge difference that has been noted by our members.

The website module saves time and allows us to keep our website content fresh. I wish it was a little more adaptable within the templates.

The fully functioning connectivity for our members, record keeping for all members in one place, and the website's integration. Every day we discover a new feature we didn't know about that makes us happy. The most recent is the integration with ZOOM and events/classes.

The things that don't work for no apparent reason. We have clearly tied members to a firm, yet they don't show up in that firm's list. Programmers have had to fix some, but we never hear why it happens. Some of the accounting takes quite a bit to track down. The conversion process left a lot for us to do without clear direction. GrowthZone should take the lead all the way through instead of us getting basic instruction and then asking questions as we go.

Before signing up with GrowthZone, we have several spreadsheets going for contact management, membership tracking, events and volunteers. Trying to coordinate and update each item took exorbitant amounts of time and allowed for far too many mistakes. Since we've been utilizing GrowthZone, productivity has been dramatically increased. We all have access to the same information whether we're in the...

Read more

The only thing that I can see as a con is also really a pro as well. -This software does SO MUCH it can be hard to process and retain it all.

Central location of data and links to financial transactions/recording. I like the interfacing with email like Constant Contact and Outlook, and I like user friendly platform elements for maintaining memberships and displaying them online.

The templates are very hard to use if you want to edit them, and there are a lot of features that are not customizable. I wish there were more integrations with Google and business websites not provided/hosted by GrowthZone.

I like the fact that it is web based. Meaning multiple users can log in and handle our membership accounts. Events are all housed within the product as well as a directory.

I wish the customer service understood the nuances of the National Home Builders Association. I was used to having someone that understood how reporting works. Also, while Chambers and HBAs can be similar, they are very different organizations. GrowthZone seems to have a lot of knowledge in how Chambers run, but not as much for HBAs.

This software is versatile, allowing us to use it in a variety of tasks including marketing, data collection, event registration, member communications, and website integration. We specifically like the data collection and event registration because we can keep registrations, sponsors, and comments together.

We find the reporting module to be overwhelming--almost too versatile. There are more ways to come up with a report than we wish to explore. It would be easier if simplified. There are a few small items, such as not being able to delete a block of old events. Currently, past member events stack up in our calendar and must be deleted individually.

The data capturing components and that it is not limited to the amount of data you input in all areas. I like the many features, the reporting, the statistics for the members and the interfacing with our website.

It is not graphic friendly. It does not allow for changes in all set up features of retrieving data such as the e referral component. You should be able to choose and customize the data you send to your members - consistency isn't always king. Many times members and consumers asking for different information from each member.

Chambermaster is so specialized for our industry - the software is intuitive, and helps us be so much more efficient when working with our membership. They are always improving the software based on user feedback, which we love. We continue to have access to new features that make us more efficient and allow us to offer better benefits to our membership.

We have some data that we would like to track that is specific to our Chamber but haven't yet found a way to integrate that data into the reports that are offered.

The database is easy to navigate, member profiles are clear with the ability to add a lot of information, performing tasks within the database is easy. When we were in the set-up process, customizations were easily configured and GrowthZone / ChamberMaster customer assistance team were great to work with.

There are lots of reports to choose from, but reporting direct from a Member profile would be a great option.

My most favorite things about this software: There are so many things you can do with it. It is fairly user-friendly and if you need help, the GrowthZone team is just a online chat, phone call, or email away. I also love that they are always open to suggestions to make their product better/more user friendly. They have a dedicated space where you can make suggestions and see that they are really being read, responded to, and some of them are even put into action.

There is a lot to learn and mastery seems a while away. With that said, I believe any new software purchased takes time to learn, adjust to and master.

Pros of the software include the customer support. Since we are an all volunteer organization, training, knowledge transfer and stability of the system are important to us.

Cons of the software are I would like some additional user levels for the administration staff so we can easily track what volunteers to and better protect our data from lower level volunteers