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GrowthZone Logo

GrowthZone

Association mgmt software w/ built-in Marketing Automation.

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(4)

GrowthZone Reviews

Overall rating

4.4

/5

193

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.66/10

Reviews by rating

Pros and cons

When I started 3+ years ago, I was happy to be able to take online training to help me learn the features and benefits of using this software. I keep looking for new training to help me succeed.
I think our entire team has been extremely please with our entire experience. The customer support and attention to what customers want and implementing just that is fantastic.
We moved from an enterprise based software system to MemberZone and it was easy to do. More cost effective and the communication was great between us and the team.
Emails get flagged as spam when I send to members thru ChamberMaster. I am unable to export email to outlook so my members get my communications.
I can't think of any part of the software that I dislike.
This software does SO MUCH it can be hard to process and retain it all.
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193 reviews

Recommended

SC
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Susan C.

Real Estate, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GrowthZone Works

Reviewed 2 years ago
Pros

GrowthZone is so much better than the last management system we had to offer. We love it!

Cons

We wish the integration with Quickbooks was better. We have more duplication of work in our accounting department.

TW
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Tina W.

Information Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why GrowthZone is my perfect parnter

Reviewed 2 years ago

GrowthZone allows me to communicate effortlessly with my members, staff, and the public. It covers project planning that the whole team can stay on track. We can offer our advertisers great looking reports on the performance of their ads. We can easily track data to make informed decisions. We can quickly get answers for our Board through the reports function as well and the dashboard let's us know exactly where we are and what we need to focus on in the next quarter.

Pros

Capacity is key in any business. If a business does not have the capacity to fulfill its mission, it dies. Operating a small, rural chamber with big goals and a staff of 4 to manage 470 members without GrowthZone would be a nightmare. From the internal management to the member benefits, GrowthZone allows us to stand out in our community as their advocate and partner in growing their business. The customer service and technical service is above the bar in knowledge and attentiveness. They allow us a to operate at a more professional and top-tier level than other member-based organizations without this service.

Cons

There are only a few cons which pertain to technical features for the back-of-the-house users such as not being able to preview blog posts prior to publishing and having different banner size options for our sponsors.

AB
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Arlene B.

Nonprofit Organization Management, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Small Non Profit still searching for the right software...

Reviewed 5 years ago

Every time I've called their customer service, I've been helped thru the problem that I'm trying to deal with, but sometimes I've been handed over thru several different people on just one phone call. It's very time consuming so mostly I don't bother calling with questions unless I'm desperate. The online video tutorials are not very helpful for specific questions or problems. It's buggy. I still don't totally understand why so many of our members have trouble accessing their member hub pages and aren't able to update outdated info on their own.

Pros

Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Cons

Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional. We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets...

Vendor response

We are sorry about your frustrations and challenges. We hope you will take us up on our previous requests to schedule a 1-to-1 database readiness and review session, as most of the issues you list here can be easily resolved.

YK
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Yvonne K.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Happy Experience

Reviewed 2 years ago

My overall experience with this software has been better than I could have imagined. It is a continue learning process.

Pros

I've used ChamberMaster for years and the continue upgrades and how they listen to their customers is one reason I continue to recommend them to our Board and other Chambers. The Support team not only knows the software, they are patient and kind when I've called them. It is user friendly and I can edit, correct or change the website myself without having to call, email, or make a ticket for everything. When I do make a ticket or call, they are quick to reply and correct the issues.

Cons

I really cannot say I dislike anything. Just this last couple of weeks, I've learned something new. The event tab has been wonderful and I learned how to improve it but with that improvement I also learned that it changes other areas in the software that I was not aware of until I was using it. It worked out, it just made more steps to complete my task.

AK
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Ashlyn K.

Civic & Social Organization, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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GrowthZone Review

Reviewed 2 years ago

GrowthZone has amazing customer service, who is always willing to answer questions and provide training materials. It's not the most modern software, but it's a place to organize all your company's functions.

Pros

I like that GrowthZone is the hub for the majority of our organization's functions. Keeping everything in one place makes it easier to manage, organize, and train.

Cons

The design seems outdated. Especially when directing our clients to the ChamberMaster Member Center, I wish there was a sleeker, more modern look. We also have not integrated our billing systems and manually updating everything so that the software communicates with other programs is a pain.

KL
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Kevan L.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Features and overall functionality

Reviewed 2 years ago

Mostly pretty good. The conversion has settled down, and we are working through cleanup. We wish we had a basic manual from GrowthZone, not just a video how-to. A manual, perhaps in Word, where we can add in the details that are specific to us is vital. Without it, we are having to complete each part of a manual a little at a time.

Pros

The fully functioning connectivity for our members, record keeping for all members in one place, and the website's integration. Every day we discover a new feature we didn't know about that makes us happy. The most recent is the integration with ZOOM and events/classes.

Cons

The things that don't work for no apparent reason. We have clearly tied members to a firm, yet they don't show up in that firm's list. Programmers have had to fix some, but we never hear why it happens. Some of the accounting takes quite a bit to track down. The conversion process left a lot for us to do without clear direction. GrowthZone should take the lead all the way through instead of us getting basic instruction and then asking questions as we go.

EH
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Emily H.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Management Software for Member-based Organizations

Reviewed 4 years ago

Their online training sessions are very useful and the wiki has extensive, helpful information for when I want a quick answer without calling. Onboarding new employees has been super easy with the resources GrowthZone has provided.

Pros

Central location of data and links to financial transactions/recording. I like the interfacing with email like Constant Contact and Outlook, and I like user friendly platform elements for maintaining memberships and displaying them online.

Cons

The templates are very hard to use if you want to edit them, and there are a lot of features that are not customizable. I wish there were more integrations with Google and business websites not provided/hosted by GrowthZone.

JA
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Jeff A.

Civic & Social Organization, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GZ is a wonderful product

Reviewed 6 months ago

I've been satisfied, though some areas are much trickier to navigate than others, and for a "non-techy" person such as myself, that technical ease would sure be a help!!!

Pros

The software helps keep all things membership-wise and event-wise useful.

Cons

There are still things that can be "tweaked" for easier use. I started at another organization with ChamberMaster, and thought when my current Organization purchased GrowthZone, things that I already knew from CM would be a breeze. Sadly, they ARE two DIFFERENT platforms. I wish they were the same, and this is a suggestion that I would submit to make them more "alike".

HS
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Heather S.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommend!

Reviewed 6 months ago

I absolutely love GrowthZone and highly recommend it above other CRM's. My only complaint is that Customer service is slow to respond. When I have an issue, it usually needs to be resolved quickly.

Pros

GrowthZone is user friendly and has many features that allow our large organization to manage our membership base, pull reports on various items, and easily update our website.

Cons

The only issue I ever run into is with members trying to log into the portal. If there was a way for me to see why they cannot log in, it would make troubleshooting much easier.

DA
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Debbie A.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software!

Reviewed 6 months ago
Pros

GrowthZone has everything we need compiled into one. I have been able to keep up with our members/non-members and enter policy information into the system and send invoices very easily.

Cons

Reports can be a little tricky to understand how to pull which report for what I need.

JM
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Jennifer M.

Nonprofit Organization Management, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decent software, horrible onboarding

Reviewed a year ago

The software itself has a great concept, however you can't be a novis to these systems to realistically get it off the ground and working properly. Once you do, it works great.

Pros

It is easy to use ONCE you are thoroughly trained. If you don't have time for tons of training, this is not the right choice for you. The public facing features are great and finding members with all their information, including what events they are attending, and if they're paid up to date, is easily accessible and easy to find.

Cons

The onboarding process was a nightmare. It took a very long time to get answers and responses. There is training but be prepared with questions in advance, the only way to get answers during onboarding is to schedule meetings. Which is very time consuming.

Vendor response

Jennifer, thank you for your feedback. It is true that our fast pace of growth over the last year or two did cause some delays in our ability to onboard our customers in our usual expeditious fashion. We have ramped up our staff in this area as well as refined processes to directly address these issues. We're confident that going forward this will not be a problem. Thank you for seeing it through and for holding us accountable to the high standards we built our company on. All the best!

RS
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Rachel S.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Software that Streamlined my Business

Reviewed 2 years ago

GrowthZone has drastically improved our productivity by streamlining our contact management, membership information and renewals, and events. Gone are our multiple spreadsheets of information and wasting time trying to hunt down information! Now it's all neatly in GrowthZone!

Pros

Before signing up with GrowthZone, we have several spreadsheets going for contact management, membership tracking, events and volunteers. Trying to coordinate and update each item took exorbitant amounts of time and allowed for far too many mistakes. Since we've been utilizing GrowthZone, productivity has been dramatically increased. We all have access to the same information whether we're in the...

Cons

The only thing that I can see as a con is also really a pro as well. -This software does SO MUCH it can be hard to process and retain it all.

PL
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Pam L.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review

Reviewed 6 months ago

The help team at GrowthZone are polite, helpful and responsive. Getting someone to respond through chat or email or phone is a challenge.Not having immediate help desk at all times can be challenging.

Pros

Automated options and team at GrowthZone

Cons

Not enough reporting options to match the functionsReporting options available are not accurate and don't pull consistent informationEngagement report does not include all the activities

MF
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Michelle F.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Continually getting better

Reviewed 4 years ago

Overall we are very happy. Before using Chambermaster, we didn't have a database. We've saved SO MUCH time being able to automate invoices, schedule eblasts, and track member data.

Pros

Chambermaster is so specialized for our industry - the software is intuitive, and helps us be so much more efficient when working with our membership. They are always improving the software based on user feedback, which we love. We continue to have access to new features that make us more efficient and allow us to offer better benefits to our membership.

Cons

We have some data that we would like to track that is specific to our Chamber but haven't yet found a way to integrate that data into the reports that are offered.

JH
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Joanne H.

Civic & Social Organization, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GrowthZone does it all!

Reviewed 4 years ago

My communication is logged directly into each member's profile which allows me to have a log of all activity and to set reminders for next steps. The website is full mobilized so I am able to access critical information wherever I am and the app gives me a quick access point when I am out of the office.

Pros

The program was in place when I arrived at Lakes Region Chamber (NH) in January 2016. As the Membership Manager, I utilize the program to track my new member prospects, communication with our nearly 500 members, share member marketing results and continue to grow and strengthen member relations.

Cons

I found the formatting of custom letters a bit time consuming and not as easy to use as the rest of the program. I attended a local day long training last year and that helped me to overcome any remaining issues.

JP
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Jennifer P.

Civic & Social Organization, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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ChamberMaster

Reviewed 2 years ago

Been using for 12+ years

Pros

Overall functionality works well. Gets what I need done

Cons

The renewals are harder than the older system Adding free registration is more difficult than the older CM

AF
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Anne F.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Growth Zone support is excellent

Reviewed 2 years ago

Positive.

Pros

Using GrowthZone is a an ongoing education. We are still working out some anomolies from the onboarding process. Our previous system was beyond antiquated and caused many difficulties with Growth Zone. It was like trying to make a Ferrari run on a Model-T powertrain. Overall, we are satisfied. the support we receive is excellent, and issues are resolved quickly.

Cons

We would like to have the ability to have Growth Zone set up functions that we do once a year. We cannot remember from year to year how to do some of our procedures, and it would be really beneficial to have them just handle it.

LW
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Lisa W.

Civic & Social Organization, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ChambeMaster does it all!

Reviewed 4 years ago

We were tired of using multiple software platforms to achieve our goals. We had one for our website, one for billing, one for communications, one for CRM (customer relationship management) and one for events. We're able to do it ALL with ChamberMaster (GrowthZone). It's affordable and intuitive. I honestly don't know where we'd be without it. It's also a great place to keep all the information we use regularly and makes sharing simple!

Pros

We love how easy CM is to work worth and how they are continually adding new features as requested by users. We use many but not all features!

Cons

Sometimes it crashes, but not very often.

EE
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Everal E.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ChamberMaster review

Reviewed 4 years ago

It has been great. Anytime we have had a problem, customer service has been great in responding to it.

Pros

Very easy to use with information laid out clearly. Love the MIC for our members. That has really taken off in usage over the past year.

Cons

As chambers and associations are transitioning more and more to a tiered dues model, I think benefit tracking will become more vital. I'm looking forward to the benefits module releasing on the GrowthZone ChamberMaster Edition, but as the software stands now, it is the hardest thing for me to stay on top of.

BP
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Becky P.

Nonprofit Organization Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple to use; robust data all in one place

Reviewed 2 years ago
Pros

I love the fact that it's easy for our members to utilize the Info Hub to manage their membership. I also like the fact that using it for business development (prospects, leads, etc.) managing a pipeline AND using it for account management is SIMPLE and doesn't require duplicative effort to input information in 2 places. The integration between Outlook and Growth Zone really helps to streamline our work.

Cons

Although I've been using the system for more than a year, I can't think of anything off hand that I don't like about it. I love the fact that we can provide feedback to our Administrator and she will escalate to GZ, but also she encourages us to VOTE on future enhancements.

HA
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Heidi A.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Biggest Strength of Growth Zone

Reviewed 2 years ago

Phenomenal experience. They are always willing to listen, help, provide above and beyond to ensure the answer and result is achieved.

Pros

The best feature about GZ is its Customer Service team. They are truly amazing! Little to no turnover and they longevity helps expedite complicated questions from me the end user.

Cons

I find some need reporting a bit difficult. There should have been more conversations during the conversation phase in order to import correct data fields which GZ reporting runs off of. IT is difficult to go back and fix this so the reports are correct as you obviously want the system to work for you and not the other way around where there is a lot of manual intervention.

KK
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Karen K.

Public Policy, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product at great value

Reviewed 4 years ago

The great support, on-going, professional, always there to address your questions and very interested in your feedback and experience.

Pros

The great support, on-going, professional, always there to address your questions and very interested in your feedback and experience. Good value.

Cons

The communications functions could be better - do not use communications as much as I would like since so many emails are not received. Also, does not provide for ability to re-send an email.

DR
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Debbi R.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Growth Zone simply works

Reviewed 4 years ago
Pros

Growth Zone knows and understands the users needs. The staff here needs to get things done and this database makes that easier by providing simple instructions and specific help when needed. The uptime for the cloud based system is surprisingly good.

Cons

One area that could be improved is the ability to customize reports. While it is available, the interface to get what you need is clunky. They are great at how to get the data into the system - it's complicated to get the data out in a format that is relevant.

LY
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Laura Y.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Intergration

Reviewed 4 years ago

Growth zone has given our Chamber the product to be streamlined and efficient. I love the ability to control and update our website so easily! Credit card procesing is clean, easy to use, and provides a smooth transaction as well as easy of paperwork.

Pros

Love the new features popping up all the time, constantly keeping up with the demand of society. The intgration of this product with our Chamber website and credit card processing has made office work run smoothly.

Cons

I don't have any cons after unisng this software for over 5 years.

AN
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Amy N.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ChamberMaster is a game changer

Reviewed 4 years ago

It's been a big deal for our small Chamber of Commerce to have such a robust software platform to manage all our events, memberships and activities. We've contacted customer support so many times - and each time they have been very responsive to our needs.

Pros

Integration with website management of data, events, and revenue in one platform member communications abilities Customer support

Cons

Project management functionality is not good