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mySQM Customer Service QA
FCR Insights Software
Table of Contents
mySQM Customer Service QA - 2026 Pricing, Features, Reviews & Alternatives
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mySQM Customer Service QA overview
What is mySQM Customer Service QA?
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources (e.g., post-call survey, QA) and stores it in one fully integrated software platform for managing CX data to deliver great customer satisfaction.
Key benefits of using mySQM Customer Service QA
Reduce Customers at Risk of Defection - 95% of customers will continue to do business with the organization as a result of achieving FCR.
Improve Customer Satisfaction - For every 1% improvement in FCR there is a 1% improvement in Csat.
Improve Employee Satisfaction - For every 1% improvement in FCR there is a 1% to 5% improvement in Esat.
Increase Opportunities to Sell - When a customer's call is resolved the customer cross-selling acceptance rate increases by up to 20%.
Improve Net Promoter Score® - For the average call center, every 1% improvement in FCR increases transactional NPS by 1.4.
Starting price
per month
Alternatives
with better value for money
mySQM Customer Service QA’s user interface
mySQM Customer Service QA reviews
Overall rating
No reviews
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mySQM Customer Service QA's features
mySQM Customer Service QA alternatives
mySQM Customer Service QA
Starting from
30
/user
Per month
Zendesk Suite
Starting from
55
Per month
Zoho Desk
Starting from
20
Per month
TeamSupport
Starting from
45
Per month
mySQM Customer Service QA pricing
Value for money rating:
Starting from
30
/user
Per month
User opinions about mySQM Customer Service QA price and value
Value for money rating:
mySQM Customer Service QA support options
Typical customers
Platforms supported
Support options
Training options
mySQM Customer Service QA FAQs
mySQM Customer Service QA has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of mySQM Customer Service QA?
mySQM Customer Service QA has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does mySQM Customer Service QA support?
mySQM Customer Service QA supports the following languages:
English
Q. Does mySQM Customer Service QA offer an API?
No, mySQM Customer Service QA does not have an API available.
Q. What level of support does mySQM Customer Service QA offer?
mySQM Customer Service QA offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum