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SurveyLab vs CustomerHero Comparison (2026)

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Good recommendations?

SurveyLab

CustomerHero

Overview

Powerful surveys with real-time reports, integrations, multi-user and multi-language support.

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

4.9

175

161

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“It is an excellent tool that helps you design professional surveys, feedback forms, etc., and lets you collect and analyze data.”

Dayanand G.

Warehouse Executive

“It lets you create surveys in various languages.”

Dayanand G.

Warehouse Executive

“I use survey lab daily and I have nothing bad I can say about it and have had no problems whatsoever so that is great and cannot say the same about other companies.”

Jared S.

Handyman

Pros

“Good support when I've had issues or questions.”

James E.

Head of Product

“Our organisation was lacking a feedback collection system from the customers and was looking for ways to get inspiration on further product and services development. With Startquestion we now have a great, intuitive and comprehensive tool to make both ad hoc questionnaires and longer studies.”

Daria S.

Product Implementation Manager

“The appearance of the data in the downloaded result file requires many transformations.”

Maciej L.

HRBP

Cons

“There were a hiccup during the running of the survey due to a platform update, which did cause the survey to stop functioning.”

Kit L.

Chief Product Officer

“There were a hiccup during the running of the review because of a stage update, which made the survey quit working.”

William I.

Freelancer

“Initially some things seemed a bit technical for me.”

Judith M.

Business consultant

Cons

“just only one small disadvantage - you can't see your own questions numbering and from the tool - you can see only the tool's system of numeration (but frankly I didn't look for the solution very carefully)”

Iza J.

Researcher

“We lack the option to include an additional comment field in questions containing a rating scale. Despite the bolding of some content in the question text, bolding does not appear in the survey.”

Katarzyna J.

MPM Productivity Management

“Good in the beginning to set-up the product and deploying the survey, but as I proceeded i found very little online help and then all other functionality like reporting etc, runs into very expensive add-ons.”

Maarten D.

Founder