Oracle CRM On Demand Features

Oracle CRM On Demand

Industry-specific on-demand CRM solution

4.28/5 (68 reviews)

Oracle CRM On Demand Feature Summary

  • Sales
  • Marketing
  • Call Center
  • Mobile Access
  • Integrations
  • Calendar
  • Automated reminders
  • Automatic notifications
  • Permissions
  • Configurable workflow
  • Search functionality
  • Contact management
  • Lead management
  • Opportunity management
  • Custom fields
  • Forecasting
  • Outlook integration
  • Pipeline management
  • Data visualization
  • Campaign analysis
  • Real-time analytics
  • Ad hoc reporting
  • Dashboard
  • Business intelligence
  • Trend analysis
  • Customizable branding
  • Single sign on

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (356 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (157 other apps)
Automatic Notifications (194 other apps)
CRM Integration (129 other apps)
Calendar Management (180 other apps)
Custom Fields (145 other apps)
Customer Database (150 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (158 other apps)
Customizable Templates (165 other apps)
Data Import/Export (173 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (209 other apps)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Appointment Management
Auto-Responders
Automated Sales
Automatic Notifications
Billing & Invoicing
Business Intelligence
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Fields
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Data Storage Management
Data Synchronization
Data Visualization
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Follow-up Scheduling
Forecasting
Historical Analysis
IVR / Voice Recognition
Inventory Management
Invoice Management
Lead Capture
Lead Management
Lead Nurturing
Lead Scoring
Lifecycle Management
Microsoft Outlook Integration
Monitoring
Multi-Campaign
Opportunity Management
Partner Management
Partner Portal
Performance Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Quote Management
ROI Analytics
Real Time Analytics
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Sales Analytics
Sales Forecasting
Sales Integration
Sales Orders
Sales Reporting
Sales Tracking
Search Functionality
Single Sign On
Task Management
Territory Management
Third Party Integration
Trend Analysis
Visitor Tracking
Visual Analytics
Web Forms
Widgets
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Appointment Management
Auto-Responders
Automated Sales
Automatic Notifications
Billing & Invoicing
Business Intelligence
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Fields
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Data Storage Management
Data Synchronization
Data Visualization
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Follow-up Scheduling
Forecasting
Historical Analysis
IVR / Voice Recognition
Inventory Management
Invoice Management
Lead Capture
Lead Management
Lead Nurturing
Lead Scoring
Lifecycle Management
Microsoft Outlook Integration
Monitoring
Multi-Campaign
Opportunity Management
Partner Management
Partner Portal
Performance Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Quote Management
ROI Analytics
Real Time Analytics
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Sales Analytics
Sales Forecasting
Sales Integration
Sales Orders
Sales Reporting
Sales Tracking
Search Functionality
Single Sign On
Task Management
Territory Management
Third Party Integration
Trend Analysis
Visitor Tracking
Visual Analytics
Web Forms
Widgets
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Appointment Management
Auto-Responders
Automated Sales
Automatic Notifications
Billing & Invoicing
Business Intelligence
Calendar Management
Campaign Analysis
Campaign Management
Campaign Planning
Configurable Workflow
Contact Database
Contact History
Contact Management
Conversion Tracking
Custom Fields
Customer History
Customizable Branding
Customizable Templates
Data Import/Export
Data Storage Management
Data Synchronization
Data Visualization
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Marketing Management
Email Templates
Email Tracking
Follow-up Scheduling
Forecasting
Historical Analysis
IVR / Voice Recognition
Inventory Management
Invoice Management
Lead Capture
Lead Management
Lead Nurturing
Lead Scoring
Lifecycle Management
Microsoft Outlook Integration
Monitoring
Multi-Campaign
Opportunity Management
Partner Management
Partner Portal
Performance Management
Performance Reports
Permission Management
Pipeline Management
Pipeline Reports
Quote Management
ROI Analytics
Real Time Analytics
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Role Management
Role-Based Permissions
Sales Analytics
Sales Forecasting
Sales Integration
Sales Orders
Sales Reporting
Sales Tracking
Search Functionality
Single Sign On
Task Management
Territory Management
Third Party Integration
Trend Analysis
Visitor Tracking
Visual Analytics
Web Forms
Widgets
Workflow Management
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Mobile apps

iOS App


10 reviews

See all iPhone Apps

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


14 reviews

See all Android Apps

Oracle CRM On Demand Feature Reviews

25 reviewers had the following to say about Oracle CRM On Demand's features:

Felix Flores

The definitive solution to solve many business problems, is able to provide a broad vision of the business

2018-05-09

Pros

Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

Cons

Workflows and mail notifications are deficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Eric Steege

President / Principal / Solution Architect

2016-10-16

I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009.

Pros

Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based.

Cons

Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Oracle CRM On Demand

It is mature which means that you can expect that most problems that may surface with the software have been experienced by Oracle support and resolved or planned to be resolved.

Source: Capterra
Helpful?   Yes   No
Read more
Genevieve Barrett-Moeller

Daily user for reviewing opportunities and quotes

2015-10-05

Pros

Ability to create reports tailored to my needs.

Cons

I wish there was some more integration between the CRMOD and our other reports/tools.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Oracle CRM On Demand

Explore the reporting capabilities of the tool. It is very simple to create reports/dashboards to fit your needs.

Source: Software Advice
Helpful?   Yes   No
Read more
Kishan Tella

Oracle CRM On Demand

2018-04-04

Pros

Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes.

Cons

Design of some elements could be improved (drop down menus, icons...)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 1001-5000 employees)

I used to sell this product and use it for my client database

2018-04-24

It was my customer database/customer relation management system

Pros

The tracking interactions was okay and the dashboards for looking at your interactions with your customers were great as well.

Cons

I didn't have time to log every single interaction with my client.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Tathagata Basu

Not good experience. It is difficult to use and not very intuitive

2017-07-12

Pros

When it was introduced it was very difficult to use and it was not available in the cloud. Lack of training

Cons

There is no ability to integrate with Financial systems without a very difficult integration

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan Carlos Alfaro

Great product to get the rigth information!

2018-01-17

Good tool for making reports. 2. Tracking sales and customers. 3.

Pros

You can stablish all the process and tracking of your sales, you can generate reports, you can audit reports and so on.

Cons

Just the interface should be more amical to the users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emmanuel Rios

Good could be better

2017-04-06

Could help integrate other platforms or wms.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Neha Tewari

Verified Reviewer

Trustworthy & flexible but not ease to use

2018-04-19

Pros

It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.

Cons

Also the workflows & UI are both designed in such a manner which makes it very complicated to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: GetApp
Helpful?   Yes   No
Read more
Gediminas Ezerskis

Great Success

2018-04-05

Pros

Every peace is polished by Oracle Team by best practices which gathered from their customers.

Cons

Also there is no direct integration with other Oracle Systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Roth

Best CRM On Demand We Found!

2018-10-21

Pros

Oracle CRM On Demand is the best we tried!

Cons

The integration to load our previous CRM's information in took a bit of time to transition in.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marriah G

Efficient and Functional

2017-08-17

Pros

Oracle CRM has the capability to track multiple KPIs and customize the data your organization is interested in tracking.

Cons

Oracle CRM is not as intuitive as I'd like.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Runal Vakharia

Easy to use.

2016-10-07

This is one of the mostly easy to use CRM system, on cloud from Cloud.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Natasha Minor

Very helpful for tracking sales opportunities

2018-04-07

Pros

This software is great for tracking sales opportunities, and was surprisingly easy to navigate.

Cons

The required fields feature could be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Shantanu Rautela

Great Efficient and Functional

2018-04-15

Pros

Oracle CRM has the capability to track multiple KPIs and customise the data your organisation is interested in tracking.

Cons

I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brentney Hutchinson

I use Oracle daily to check inventory on product, process purchase orders, review customer info.

2017-10-12

Pros

You get what you need and nothing extra. The templates are simple.

Cons

It would be helpful if this software system was easier to add or change fields. It is not easy to customize.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chandresh Hingu

been using it for many years and that's why we are using it

2017-05-08

Pros

easy to use , easy to train, open UI available.

Cons

lots of customization required to meet our need, its slow, does not cover all our specific usecases,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Simon Vargas

Oracle Tracks Sales

2017-09-07

I can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly.

Pros

The Oracle database allows us to see real time what is going on, never delayed.

Cons

The software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Oracle CRM is the best software, but concerning the cost and function.

2018-04-05

Pros

Oracle CRM can save your times to collect all data from your customers and recruit them back to your business.

Cons

The cost is highest them salesforce Oracle CRM is confusing and needing more developments for a user such like my self.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joely Rodriguez

Used this tool to manage customer's profiles/info in several projects I managed.

2018-06-23

Pros

I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need.

Cons

The importing process is a bit too long for my taste if you encounter any errors along the process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
jessica petrusshka

Verified Reviewer

My Review of Oracle CRM

2019-10-18

Pros

We have used Oracle CRM Demand to get data that we are useful for promoting our marketing campaigns since we use it to get contacts, track sales and potential customers so to help it increased our productivity in sales

Cons

The only drawback we have had AunQ does not have to do directly with the software is that for it to work properly it is advisable to have a very good Internet connection

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Muhammad Quadri

Great SaaS CRM solution

2016-10-03

We have been using CRM on Demand for our sales and marketing functions and its been meeting our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Guy Mizrachi

Mediocre CRM solution

2016-11-06

A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution.

Rating breakdown

Value for money
Ease of use
Features
Source: Capterra
Helpful?   Yes   No
Read more
Rafi Syed

Moving this data to a cloud was a great move

2018-04-07

Pros

You can also read multiple reports on a certain job.

Cons

Just the interface should be more apical to the users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ranjan Batra

Extremly useful tool for SFA applications

2017-10-05

improved productivity

Pros

navigation is very intuitive and UI is very nice.

Cons

Its not easy to purchase the product unless a partner is involved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more