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Functionality
4.2
/5
28
Total features
43
6 categories
Oracle CRM On Demand features
Common features of CRM software
Bill B.
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used weekly for 1-2 years
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Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc.
It's a global enterprise software, so it can be expensive, especially for a small business. We are a large business so it makes financial sense.
Anonymous Reviewer
Verified reviewer
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before.
This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer. Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users!
I'm always a fan of less is greater, but this doesn't mean that having so much capability is a bad thing. I just know some Users who get overwhelmed easy, so my personal recommendation is to ease any new agents into the system in a structured process.
Addy C.
Information Technology and Services, 1,001-5,000 employees
Used daily for 1-2 years
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Overall I find it easy to use - much better than the previous version.
Very intuitive - love the workspace where I can easily look up accounts and see everything I need, set up filters, set up appearance and display the columns most relevant to my work. Mobile App is very cool too - however with limited traveling due to COVID, most team members haven't leveraged the app's capabilities.
The display should have the ability to display more rows.
Kishan T.
Computer Software, 201-500 employees
Used daily for 1-2 years
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An insight of the customer habits. Reliable system backed up by Oracle. Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
Design of some elements could be improved (drop down menus, icons...) It would be nice to be able to filter by part number instead of just by account or opportunity. Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities. more integration between the CRMOD and our other reports/tools.
Felix F.
Primary/Secondary Education, 11-50 employees
Used daily for 6-12 months
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Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)
Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.
jessica p.
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for 6-12 months
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We have used Oracle CRM Demand to get data that we are useful for promoting our marketing campaigns since we use it to get contacts, track sales and potential customers so to help it increased our productivity in sales
The only drawback we have had AunQ does not have to do directly with the software is that for it to work properly it is advisable to have a very good Internet connection
Matthew K.
Real Estate, 501-1,000 employees
Used daily for 1-2 years
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Great product
The fact that it will integrate with our cloud system. There is no issues at all between the two and is seemless
I wish it was a little easier to use as we need to have our programer do any updates and make sure that we are trained
Christopher L.
Education Management, 51-200 employees
Used weekly for 1-2 years
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Oracle CRM on demand is a great software and have a very friendly UI. It is fairly easy to setup and feels very smooth. It allowed me to track all orders from customers where the software will provide all details ranging from arrival of delivery to customer details. At first it was hard to understand the functions and interface of the software but once you familiarize yourself with the software and with additional training that could be provided, everything will make sense and will be easier to use. There are easier to use tools out there such as Salesforce if you don't want to go through all the customization process and learning process. Overall, Oracle CRM on demand is a great software that has hardly any faults.
Takes time to familiarize yourself with the software in order to be efficient at using it.
Marriah G.
Oil & Energy, 1,001-5,000 employees
Used daily for 1-2 years
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Oracle CRM has the capability to track multiple KPIs and customize the data your organization is interested in tracking.
Oracle CRM is not as intuitive as I'd like. Certain functions aren't as simple to figure out as they should be, so user training is critical and users encounter some challenges trying to perform simple tasks.
Amber N.
Electrical/Electronic Manufacturing,
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Oracle is a standard in business software and provides generally user friendly formats and interfaces.
Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
Shantanu R.
Computer Software, 201-500 employees
Used daily for 6-12 months
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Oracle CRM has the capability to track multiple KPIs and customise the data your organisation is interested in tracking.
I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy. Great product - just needs to be user-friendly.
Patty M.
Electrical/Electronic Manufacturing,
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It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location.
It would be nice to be able to filter by part number instead of just by account or opportunity.
Karen S.
Electrical/Electronic Manufacturing,
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Oracle Support and the Support and Training Protal - Very good tools and plenty of information to get you thru.
I have no complaints, Oracle has always been there for any issues and give advanced notice to prepare for any upgrades or patches.
Asad S.
Retail, 10,001+ employees
Used daily for 6-12 months
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Awesome and easy to use software
That it so easy to use and the functions and updates are awesome
That the crash reports are not followed up with the team members who are reporting this
Neha T.
Verified reviewer
Management Consulting, 10,001+ employees
Used daily for less than 6 months
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The reports are accurate and can be downloaded with an excellent speed. It hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.
Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones.
Thomas C.
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Oracle CRM On Demand is a user-friendly solution for our entire organization. It is a great help for our sales, marketing and client support department. We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.
Simple to use and a great tool for small business organizations
In terms of user experience it cannot keep up with other SaaS CRM competitors
Anonymous Reviewer
Verified reviewer
Computer Software, 501-1,000 employees
Used monthly for less than 6 months
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A essential software to use in market research n handle customer n client n it user friendly n gives n handle all customer data
It gives some warnings some times hangs but otherwise it's fine