Most popular features of all Customer Management apps
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25 reviewers had the following to say about Oracle CRM On Demand's features:
Pros
Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)
Cons
Workflows and mail notifications are deficient.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I have lead and participated in the implementation of several large and small Oracle CRM On Demand implementations in various industries since 2009.
Pros
Mature, structured, easily configurable, customization (with more effort), integration (web services), imports and exports, reporting (Answers based on OBIEE), cloud based.
Cons
Expertise is required to properly configure the application to meet requirements. Some desired functionality is not as intuitive as one would expect so experienced implementation resource are necessary to assist in the implementation.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering Oracle CRM On Demand
It is mature which means that you can expect that most problems that may surface with the software have been experienced by Oracle support and resolved or planned to be resolved.
Pros
Ability to create reports tailored to my needs.
Cons
I wish there was some more integration between the CRMOD and our other reports/tools.
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering Oracle CRM On Demand
Explore the reporting capabilities of the tool. It is very simple to create reports/dashboards to fit your needs.
Pros
Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes.
Cons
Design of some elements could be improved (drop down menus, icons...)
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
It was my customer database/customer relation management system
Pros
The tracking interactions was okay and the dashboards for looking at your interactions with your customers were great as well.
Cons
I didn't have time to log every single interaction with my client.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
When it was introduced it was very difficult to use and it was not available in the cloud. Lack of training
Cons
There is no ability to integrate with Financial systems without a very difficult integration
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Good tool for making reports. 2. Tracking sales and customers. 3.
Pros
You can stablish all the process and tracking of your sales, you can generate reports, you can audit reports and so on.
Cons
Just the interface should be more amical to the users.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.
Cons
Also the workflows & UI are both designed in such a manner which makes it very complicated to use.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Pros
Every peace is polished by Oracle Team by best practices which gathered from their customers.
Cons
Also there is no direct integration with other Oracle Systems.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Oracle CRM has the capability to track multiple KPIs and customize the data your organization is interested in tracking.
Cons
Oracle CRM is not as intuitive as I'd like.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
This software is great for tracking sales opportunities, and was surprisingly easy to navigate.
Cons
The required fields feature could be improved.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Pros
Oracle CRM has the capability to track multiple KPIs and customise the data your organisation is interested in tracking.
Cons
I am a long time Oracle CRM user and can say that it can do a lot, but getting it to do what you want isn't always easy.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
You get what you need and nothing extra. The templates are simple.
Cons
It would be helpful if this software system was easier to add or change fields. It is not easy to customize.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
easy to use , easy to train, open UI available.
Cons
lots of customization required to meet our need, its slow, does not cover all our specific usecases,
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I can personally track all of my customers and when they are ordering in real time. I can see when the orders ship, when they arrive, and set tasks to discuss accordingly.
Pros
The Oracle database allows us to see real time what is going on, never delayed.
Cons
The software is tough to navigate in. I believe there is a lot more you can do within but since it is difficult to navigate, you have to learn the program by being trained by others. I'm not sure but I believe you can do a lot more within that we do not even know about.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Oracle CRM can save your times to collect all data from your customers and recruit them back to your business.
Cons
The cost is highest them salesforce Oracle CRM is confusing and needing more developments for a user such like my self.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Monthly
Likelihood to recommend
Pros
I truly like the way it's so easy to use and configure and that I can create as many reports as I wish depending on what I need.
Cons
The importing process is a bit too long for my taste if you encounter any errors along the process.
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
Likelihood to recommend
Pros
We have used Oracle CRM Demand to get data that we are useful for promoting our marketing campaigns since we use it to get contacts, track sales and potential customers so to help it increased our productivity in sales
Cons
The only drawback we have had AunQ does not have to do directly with the software is that for it to work properly it is advisable to have a very good Internet connection
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We have been using CRM on Demand for our sales and marketing functions and its been meeting our needs.
A very average CRM solution - UI is outdated, the customization possibilities are good, and I do not see it as a user friendly solution.
improved productivity
