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Oracle Service
Web, Social & Contact Center
(3)
Recommended
Patrick D.
Consumer Electronics, 1,001-5,000 employees
Used daily for 2+ years
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Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions
Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews.
Jay J.
Primary/Secondary Education, 1,001-5,000 employees
Used weekly for 6-12 months
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Wide range of features Stability pf the application Process centric, hence no loose ends local support
Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations