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Perkville Logo

Perkville

4.7
(30)

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Rewards & loyalty program app

(9)

Perkville Pricing, Features, Reviews and Alternatives

Perkville FAQs

Q. What type of pricing plans does Perkville offer?

Perkville has the following pricing plans:
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Perkville?

Perkville has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Perkville support?

Perkville supports the following languages:
English


Q. Does Perkville offer an API?

No, Perkville does not have an API available.


Q. What level of support does Perkville offer?

Perkville offers the following support options:
Knowledge Base, FAQs/Forum, Chat

Perkville product overview

What is Perkville?

Perkville offers a way to create, manage and track customer loyalty programs, while also taking advantage of customer referrals through promotional rewards. The app lets you create customer reward programs based on a point system. You can specify how much points an individual action earns, such as 5 points for a Tweet, or 50 points for referring a friend. You can then specify what rewards customers receive when they reach a certain amount of points. For example, a 10% discount for 200 points.

Key benefits of using Perkville

  • Perkville integrates with your POS (point of sale) or scheduling system

  • List your store or business in Perkville's online "Places" directory

  • Customers can refer friends through email or social media and earn points

  • Customers can earn points by tweeting and posting on Facebook

  • Set up notifications to encourage customers to continue earning points

  • Customers can exchange points for "perks" (rewards) online

  • The friends that are referred by customers receive offers via email that they can claim at your business

  • Generate reports for a specific time frame to see names, emails, location of last transaction, POS location ID of last transaction, and points earned.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Chat

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    Perkville pricing information

    Value for money

    4.6

    /5

    30

    Starting from

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    Pricing options

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    Subscription
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    Perkville features

    Functionality

    4.5

    /5

    30

    Total features

    7

    4 categories

    Most valued features by users

    Campaign Management
    Loyalty Cards
    Loyalty Program
    Membership Management
    Point of Sale (POS)
    Referral Tracking
    Rewards Management

    Perkville users reviews

    Overall Rating

    4.7

    /5

    30

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.1/10
    Rating distribution

    5

    4

    3

    2

    1

    24

    4

    1

    1

    0

    Pros
    In a way it sort of gamifies their experience and adds a nice loyalty rewards to show that we as a gym want to give back for things they are doing such as sending referrals, etc.
    I like that is easy to use for our customers and for us as administrators. We're an independent pet store and it's great to have a loyalty program we can use for our customers.
    Very easy to launch, customer service is amazing, ability to change perks if very easy.
    Cons
    The CUSTOMER SERVICE WAS HORRIBLE. IF YOU HAVE A PROBLEM WELL it does not matter to perkville!!!!! We lost sales today because we could not get a response from customer service.
    In my opinion I can not say that there is anything that I dislike.
    Members have a hard time figuring out how to merge accounts. We have a hard time getting an admin off.
    SB
    AvatarImg

    Sarra B.

    Health, Wellness and Fitness, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Perkville Program Review

    Reviewed 2 months ago
    Pros

    We love the referral program for new guests. When a current guests refers a friend or family member the program automatically sends out an email. Once the new guest comes in the points are automatically assigned to the proper guest. This has really helped with bringing in some new guests for our business.

    Cons

    Sometimes we have had issues about Perkville updating points for our guests when they purchase a product or service. It can just randomly stop assigning points without us knowing anything about it until a guests brings it to our attention. On the other hand the customer service to help re-assign these points is amazing.

    RM
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    Rob M.

    Health, Wellness and Fitness, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Large Fitness Club With Two Locations & Variety of Services

    Reviewed 2 years ago

    Perkville has been great for our business. We have added over 3000 new members using this program since launching in June 2020. The customer service is great. They reply promptly and generally with accuracy.

    Pros

    Referral Tracking - Building our lead funnel, awarding points automatically, integrated with CRM Loyalty Building - Awarding members for checking in and using club services Bonus Earnings - Allow us to reward certain behaviours depending on the time of year New features being released - Challenges are how many consumers engage with fitness in 2022

    Cons

    Limited earning activities available - This is mostly due to a lack of API access to our member management system - Club Automation It would be great to see more automated message capabilities - SMS/notification if they check in 4 times in a week after not visiting for a few weeks, etc.

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    Stefania M.

    Health, Wellness and Fitness, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

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    Almost Really Great

    Reviewed 4 years ago

    Great customer service, but expensive for only having limited functions

    Pros

    The syncing with MINDBODY online, the easy to use interface

    Cons

    There is no email newsletter or text messaging function

    JR
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    Josephine R.

    Retail, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Easy Reward System

    Reviewed 3 years ago

    Awesome way to offer a loyalty program in our store. It sets us apart from other similar stores. It also keeps our customers loyal by rewarding them for shopping with us.

    Pros

    The software is easy to use and explain to customers. Our customers love that we have a loyalty program that rewards them for shopping. It is easy and fast for customers to register their accounts even for those that may not be as technically savvy. We are able to simply help them register with their phones in-store or explain over the phone. Customer service is quick and helpful with any issues that may arise.

    Cons

    I have not come across any cons. Any time we have a technical issue it is quickly resolved by contacting customer service.

    SL
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    Sandra L.

    Health, Wellness and Fitness, 1,001-5,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Perkville is a great platform: easy to integrate, easier to use

    Reviewed 9 months ago
    Pros

    We're really pleased with the Perkville platform. It was easy to integrate and easier to use. The support team is responsive and eager to help. There are a lot of self-service features/tools available but the support team is always available to help if there are questions. The Perkville support team, including our Client Success Manager, are great partners.

    Cons

    Due to system limitations (on our end as well), it takes at least 20 minutes for new members to appear in the Perkville system. Ideally, this would be faster.

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