Club Automation Pricing, Features, Reviews & Comparison of Alternatives

Club Automation

Web-based club management software for club operators.

4.24/5 (17 reviews)

Club Automation overview

What is Club Automation?

Club Automation is a leading club management software solution built by club operators for club operators. Ideally suited for health, fitness, tennis and athletic clubs, Club Automation helps streamline and automate both the common and complex tasks associated with running any facility.

Club Automation provides many tools to help streamline front-desk management including a point of sale system, check-ins, guest pass functionality and facility access to provide members with a seamless experience when they arrive.

CRM features enable organizations to manage memberships, send emails and SMS messages to customers and issue rewards points to loyal members. Health Clubs can electronically capture signatures and attach documents to each member’s profile, centralizing all customer contact, billing and membership information.

Club Automation’s scheduling module allows users to manage one-time and recurring appointments, view at-a-glance staff schedules, track attendance, and create and organize all facility classes. The advanced billing engine allows users to set up advanced pricing and scheduling rules to streamline the entire billing process. Users can send email statements automatically and integrate with QuickBooks and SAGE to keep general ledgers up-to-date and accurate.

Online services allow customers to access their profiles to manage their information, make payments online, and sign up for classes from anywhere via a mobile device. Club Automation’s payroll features allow facilities to automatically generate payroll and track hourly labor within departments using a built-in time clock. Customizable reporting provides facilities with personalized business insights that can be shared, saved, printed and exported.

Club Automation not only provides software for club management, but takes it a step further, providing services not offered by your typical club management software provider allowing clubs to build an integrated stack of software and services ideally suited to the unique needs of their club or facility. Among the services clubs can take advantage of are branded mobile apps, key card services, 24-hour facility access, Conversica (an Artificial Intelligence sales assistant), custom integrated websites, full service billing and SMS/Text message marketing.

Club Automation powers 40 of the Top 100 Clubs in the nation, take a tour today to see why!

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Club Automation screenshot: Access Club Automation via any connected device CA Success Stories - Mount AuburnClub Automation screenshot: A customizable home screen for POS, check-ins, rewards, staff scheduling, and moreClub Automation screenshot: Create and organize all classes in one central location and manage while on-the-goClub Automation screenshot: Leading end-to-end club management software for Tennis, Fitness and Medical Wellness clubs.
Club Automation screenshot: Keep everyone up-to-date with the integrated scheduler.Club Automation screenshot: Flexible membership options customizable for every club.Club Automation screenshot: Integrates with many of the worlds leading software providers allowing you to build a club management system tailored to your club.

Club Automation reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.4
  4.4
Beth Van Ryswyk

The staff at Club Automation is second to none!

Used daily for 1-2 years
Reviewed 2018-01-23
Review Source: Capterra

Pros
Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

Cons
Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael LaPierre

Club Automation and Bass River Tennis Club - A great partnership

Used daily for 2+ years
Reviewed 2017-01-18
Review Source: Capterra

If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it!

Pros
It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great!

Cons
The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Pretty user interface but doesn't produce correct accounting or payroll information.

Used daily for 2+ years
Reviewed 2017-11-09
Review Source: Capterra

Pros
Very easy to use for front-line employees. Never had an issue with the server or any cloud-based functionality.

Cons
If one actually looks into the reporting and numbers produced, tons of irregularities are found. Starting to question all the data produced and if anyone on their staff has an accounting background. Seems ever update triggers a chain reaction that produces incorrect payroll or reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Lynn Robbins

Our Conversion to CA

Used daily for 1-2 years
Reviewed 2018-08-13
Review Source: Capterra

We have decided to convert all 9 of our clubs because we like the software.

Pros
How user friendly it is. In our old software you had multiple steps for on function which made it very inefficient. Also, when we have contract changes, we can do it ourselves. Our old software required us to submit changes to them and it took months to get the changes made in the software. If we have recommended changes to CA they really listen to us and send to their back office team for consideration. They are very reactive to our industry. Our team finds most processes have saved them time.

Cons
It would be very helpful if other types of forms such as address changes, terminations, change of payment forms could be automated. Currently we have paper forms that are filled out and we have to upload. If CA had a way for these forms to be part of the system so the information can be within the system and signed online by the member.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Annie Metcalfe

Excellent software program!

Used daily for 2+ years
Reviewed 2017-02-01
Review Source: Capterra

We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with!

Pros
The ease of keeping track of client's accounts and the ease of payroll.

Cons
There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time.

Rating breakdown

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Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Club Automation pricing

Pricing options
Subscription
View Pricing Plans

Contact Club Automation for detailed pricing information.

Club Automation features

Attendance Management
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Customer Database
POS
Registration Management
Website Integration

Activity Dashboard (60 other apps)
Attendance Tracking (66 other apps)
Credit Card Processing (45 other apps)
Electronic Payments (79 other apps)
Event Scheduling (52 other apps)
Recurring Billing (41 other apps)
Reminders (45 other apps)
Reporting & Statistics (65 other apps)

Videos and tutorials

Additional information for Club Automation

Key features of Club Automation

  • Access control
  • Account profiles
  • Accounts receivable
  • Activity registrations
  • Attendance tracking
  • Billing & payments
  • CRM
  • Check-in manager
  • Child check-in
  • Class management
  • Corporate sales management
  • Customizable reporting
  • E-Contracts & document management
  • Email & SMS communication
  • Equipment check-out
  • Facility management
  • General ledger friendly
  • Guest passes
  • Locker management
  • Loyalty & rewards
  • Member portal
  • Membership billing
  • Membership lifecycle
  • Membership management
  • Minute management
  • Non-member contacts
  • Notifications
  • Online event registration
  • Online payments
  • Online services
  • Onsite registration
  • PCI compliance
  • Payment processing
  • Point of Sale (POS)
  • Pricing & scheduling rules
  • Prospect management
  • Reservations
  • Sales interface
  • Sales prospecting
  • Scheduling
  • Sending statements
  • Spa management
  • Staff scheduling
  • Studio management
  • Time clock
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Benefits

Our front desk management features include facility access, member check-in, point-of-sale and more to make managing your day-to-day more efficient.

Automate every-day tasks, build lists, manage contracts and centralize membership information with Club Automations CRM functionality.

Whether you need to manage staff and facility resources or organize class schedules and program calendars with ease, Club Automation has the tools you need to keep your club operating smoothly.

With Club Automation you get a branded member portal to allow your members to manage their account information and conveniently register for activities wherever they are.

Optimize membership billing and make sending statements a breeze. Club Automation streamlines your accounting processes so you don’t have to repeat the same tasks over and over again.

Create robust reports that you can view on-the-go. Reach your goals and make smarter business decisions with club business intelligence at your fingertips.

Meet your members where they are with a branded mobile app for your club. Engage customers, increase revenue and strengthen your brand with on-the-go access to everything at your club.