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Club Automation Logo

Club Automation

Web-based club management software to outrival the best .

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Club Automation Pricing, Features, Reviews and Alternatives

Club Automation product overview

What is Club Automation?

Leave the competition behind with Club Automation, a club acceleration platform designed to make your life easier and give members what they want. Founded by club owners, our web-based software solution was created with the unique perspective of knowing exactly what a club needs to thrive. From big-picture plans to tiny day-to-day tasks, everything adds up to determine your club’s success. We provide the tools you need to engage your members, simplify your day-to-day, and outrival the competition. With Club Automation to streamline and automate processes from the front desk to the back office, clubs can unlock unrivaled experiences, unrivaled efficiency, and unrivaled growth.

Key benefits of using Club Automation

Access all your membership information with a single click—from anywhere you can surf the Internet. Contact information, billing information, membership type, waivers, e-signatures, and contracts are all stored in member profiles that can be easily accessed with customized member and staff permissions.

Make sure the right messages find the right members with list building for email and SMS messaging. Create targeted communication lists based on member information like age, gender, past class registrations, purchasing history, membership type, and more. Automate confirmations, reminders, and marketing messages for easier than ever communication.

Add leads directly to your member management database as “nonmembers,” then create a custom task-based sales process to help your sales staff turn them into the loyal members they’re just waiting to be.

Instant account notifications at check-in give your team insight into a member’s class schedule updates, and special offers upon check-in. Make every week Member Appreciation Week with a custom loyalty program that identifies repeat customers and issues points based on a tailored system.

Offer members 24-7 facility access with a traditional key card or via a barcode on their mobile app. Not only does this add value to existing members, the increased flexibility could lead to more member sign-ups and more revenue for your club.

Allow members to make purchases and payments through a point-of-sale system that’s available on any Internet-enabled device. With an integrated solution, inventory and revenue are added directly to your club’s overall reporting.

Create and organize class and program scheduling in one master calendar that can be viewed and edited with custom permissions. With full class rosters tied to each scheduled event, instructors can easily mark attendance via a tablet or smartphone as participants walk in the door. Staff can also deliver updates and reminders to an entire class roster with options for email and SMS messaging.

Stop wasting time manually entering in recurring discounts and scheduling time for regular programs. With booking rules that you control, easily charge different rates based on age or add a promotional discount that’s automatically applied to qualifying members upon sign-up.

Gain countless hours back in your day and keep your numbers in the green with a tool for managing both member billing and staff payroll. Make it easier for members to pay on time, every time. With automatically emailed monthly statements, members are reminded when a payment is due. Then, they can effortlessly pay with a credit card online, through your club’s mobile app, or at your facility. At the end of a pay period, see how you did with full reports detailing declines, chargebacks, and more.

Save time and make pay day painless by automatically generating payroll based on custom rates and tracking hourly work with the Time Clock feature. When discrepancies arise, communicate directly with department leads via threaded conversations attached to payroll events.

Our interactive reporting software can tell you nearly anything you need to know. More than 75 report types give insight into every aspect of your club from operations and utilization to member dynamics and finances. Click into specific statistics for an even deeper look at the data behind your data.

Pull up the right numbers right when you need them from any device with Internet capabilities. Easily save frequently used report types and schedule them to run on regular schedule. Share your findings with easy exporting.

Make your reports as customized as the experience you provide. Use filters for age, membership type, length of membership, past class registration, and more to identify target groups for new programming. Export contacts from reports directly to an integrated communication center for email or SMS messaging.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
24/7 (Live rep)

Training options

In Person
Webinars
Documentation
Live Online

Club Automation features

Functionality

3.8

/5

28

Total features

48

5 categories

Most valued features by users

Attendance Tracking
Payment Processing
Billing & Invoicing
Membership Management
Event Management
Calendar Management
Registration Management
Attendance Management

Functionality contenders

Club Automation users reviews

Overall Rating

3.7

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.9/10
Rating distribution

5

4

3

2

1

10

11

1

0

6

Pros
Their cloud-based software is both easy to use and has sophisticated functionality that helps us run our multi-purpose health & tennis club effortlessly.
We have found Club Automation software to be all that we needed. Their implementation team & support have been superb.
Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize.
Cons
Members have been charged inaccurate prices and the company replies that they have no idea why it’s happening. Members are also not charged at all.
The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club.
Club Automation is denying our gym to transfer service away from their software company based on a contract we signed that was falsely presented.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The staff at Club Automation is second to none!

Reviewed 5 years ago
Pros

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff...

Cons

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thankful for Club Automation

Reviewed 8 months ago
Pros

Truly an all in one club management system that is easy for members and staff to use. I love that it automatically bills and withdraws payments and the booking feature for members is very helpful.

Cons

I wish there was online camp registration where we can choose what information we want to collect, what questions to ask and have parents complete it online while registration for a program (special needs, medications, allergies, ect)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Perhaps the most frustrating software and customer support I've ever used.

Reviewed a year ago

There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation.

Pros

The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier.

Cons

The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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More Pros than Cons

Reviewed 8 months ago

Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's.

Pros

First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily!

Cons

This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Club Automation and Bass River Tennis Club - A great partnership

Reviewed 6 years ago

If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it!

Pros

It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great!

Cons

The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time.

Club Automation FAQs and common questions

Q. Who are the typical users of Club Automation?

Club Automation has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Club Automation support?

Club Automation supports the following languages:
English


Q. Does Club Automation support mobile devices?

Club Automation supports the following devices:
Android, iPhone


Q. Does Club Automation offer an API?

Yes, Club Automation has an API available for use.


Q. What other apps does Club Automation integrate with?

Club Automation integrates with the following applications:
QuickBooks Online Advanced, Conversica


Q. What level of support does Club Automation offer?

Club Automation offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep)

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Club Automation logo
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