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Club Automation Pricing, Features, Reviews and Alternatives

Club Automation product overview

What is Club Automation?

Leave the competition behind with Club Automation, a club acceleration platform designed to make your life easier and give members what they want. Founded by club owners, our web-based software solution was created with the unique perspective of knowing exactly what a club needs to thrive. From big-picture plans to tiny day-to-day tasks, everything adds up to determine your club’s success. We provide the tools you need to engage your members, simplify your day-to-day, and outrival the competition. With Club Automation to streamline and automate processes from the front desk to the back office, clubs can unlock unrivaled experiences, unrivaled efficiency, and unrivaled growth.

Key benefits of using Club Automation

Access all your membership information with a single click—from anywhere you can surf the Internet. Contact information, billing information, membership type, waivers, e-signatures, and contracts are all stored in member profiles that can be easily accessed with customized member and staff permissions.

Make sure the right messages find the right members with list building for email and SMS messaging. Create targeted communication lists based on member information like age, gender, past class registrations, purchasing history, membership type, and more. Automate confirmations, reminders, and marketing messages for easier than ever communication.

Add leads directly to your member management database as “nonmembers,” then create a custom task-based sales process to help your sales staff turn them into the loyal members they’re just waiting to be.

Instant account notifications at check-in give your team insight into a member’s class schedule updates, and special offers upon check-in. Make every week Member Appreciation Week with a custom loyalty program that identifies repeat customers and issues points based on a tailored system.

Offer members 24-7 facility access with a traditional key card or via a barcode on their mobile app. Not only does this add value to existing members, the increased flexibility could lead to more member sign-ups and more revenue for your club.

Allow members to make purchases and payments through a point-of-sale system that’s available on any Internet-enabled device. With an integrated solution, inventory and revenue are added directly to your club’s overall reporting.

Create and organize class and program scheduling in one master calendar that can be viewed and edited with custom permissions. With full class rosters tied to each scheduled event, instructors can easily mark attendance via a tablet or smartphone as participants walk in the door. Staff can also deliver updates and reminders to an entire class roster with options for email and SMS messaging.

Stop wasting time manually entering in recurring discounts and scheduling time for regular programs. With booking rules that you control, easily charge different rates based on age or add a promotional discount that’s automatically applied to qualifying members upon sign-up.

Gain countless hours back in your day and keep your numbers in the green with a tool for managing both member billing and staff payroll. Make it easier for members to pay on time, every time. With automatically emailed monthly statements, members are reminded when a payment is due. Then, they can effortlessly pay with a credit card online, through your club’s mobile app, or at your facility. At the end of a pay period, see how you did with full reports detailing declines, chargebacks, and more.

Save time and make pay day painless by automatically generating payroll based on custom rates and tracking hourly work with the Time Clock feature. When discrepancies arise, communicate directly with department leads via threaded conversations attached to payroll events.

Our interactive reporting software can tell you nearly anything you need to know. More than 75 report types give insight into every aspect of your club from operations and utilization to member dynamics and finances. Click into specific statistics for an even deeper look at the data behind your data.

Pull up the right numbers right when you need them from any device with Internet capabilities. Easily save frequently used report types and schedule them to run on regular schedule. Share your findings with easy exporting.

Make your reports as customized as the experience you provide. Use filters for age, membership type, length of membership, past class registration, and more to identify target groups for new programming. Export contacts from reports directly to an integrated communication center for email or SMS messaging.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
24/7 (Live rep)

Training options

Documentation
Live Online
In Person
Webinars

Club Automation features

Functionality

4.1

/5

18
Total Features61 4 categories

Most valued features by users

Attendance Tracking
Billing & Invoicing
Event Management
Payment Processing
Membership Management
Registration Management
Calendar Management
Alerts/Notifications

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Functionality
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Club Automation
Functionality
#4

Club Automation users reviews

Overall rating

4.1

/5

18

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.07/10
Rating distribution

5

4

3

2

1

7

9

0

0

2

Pros
Their cloud-based software is both easy to use and has sophisticated functionality that helps us run our multi-purpose health & tennis club effortlessly.

DW

Donald W.

One of the best tennis softwares I have used (and I’ve used a few). The court sheets are very clear and the reports are great.

AR

Anonymous Reviewer

We have found Club Automation software to be all that we needed. Their implementation team & support have been superb.

HM

Howie M.

Cons
Six months of poor customer service, unexpected charges, access issues.

SD

Steve D.

After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us.

AR

Anonymous Reviewer

I have been in hundreds of software, SaaS, and cloud services in corporate America. I can truly say this has been the most stressful and troubling implementation EVER.

SD

Steve D.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

The staff at Club Automation is second to none!

Reviewed 4 years ago
Pros

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff...

Cons

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Club Automation and Bass River Tennis Club - A great partnership

Reviewed 5 years ago

If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it!

Pros

It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great!

Cons

The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Implementation Disaster

Reviewed 7 months ago

I have been in hundreds of software, SaaS, and cloud services in corporate America. I can truly say this has been the most stressful and troubling implementation EVER! six months of poor customer service, unexpected charges, access issues

Pros

THe only good thing compared to ABC FInancial is it is truly web based. Other than that i would go back to ABC tomorrow

Cons

The data conversion the implementation the first billing the partners they use for CC processing and door access the ability to get local help for door access their customer support

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our Conversion to CA

Reviewed 3 years ago

We have decided to convert all 9 of our clubs because we like the software.

Pros

How user friendly it is. In our old software you had multiple steps for on function which made it very inefficient. Also, when we have contract changes, we can do it ourselves. Our old software required us to submit changes to them and it took months to get the changes made in the software. If we have recommended changes to CA they really listen to us and send to their back office team for consideration. They are very reactive to our industry. Our team finds most processes have saved them time.

Cons

It would be very helpful if other types of forms such as address changes, terminations, change of payment forms could be automated. Currently we have paper forms that are filled out and we have to upload. If CA had a way for these forms to be part of the system so the information can be within the system and signed online by the member.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent software program!

Reviewed 5 years ago

We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with!

Pros

The ease of keeping track of client's accounts and the ease of payroll.

Cons

There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time.

Club Automation FAQs and common questions

Club Automation has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Club Automation supports the following languages:
English


Club Automation supports the following devices:
Android, iPhone


Yes, Club Automation has an API available for use.


Club Automation integrates with the following applications:
QuickBooks Online Advanced, Conversica


Club Automation offers the following support options:
Phone Support, Email/Help Desk, 24/7 (Live rep)

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