DataTrak Pricing, Features, Reviews & Comparison of Alternatives

DataTrak

Gym management software

3.96/5 (26 reviews)

DataTrak overview

What is DataTrak?

DataTrak is a web-based club management software designed to help the health and fitness industry centralize and manage member, employee and financial data with member check-in, electronic records, schedule management, employee management, POS, inventory management, reports, and more. DataTrak gives quick and central access to all club information, allowing users to access all club information instantly online from any internet-enabled device, including desktops, laptops, tablets and mobiles.

DataTrak enables users to manage prospective members, mobile club management sales and electronic agreement entry with mobile sign-up and enrollment forms, marketing campaign tracking tools and digital signatures. DataTrak also offers member check-in, alongside biometric fingerprint check-in, with fingerprint, barcode key tag, key fob, pin code and biometrics support. Member management and electronic member documents allow users to manage club memberships and update member information in real time, as well as store documents with paperless files for cancellations, freezes and waivers.

POS (point of sale) and inventory management technology enables users to track petty cash and ring up items by barcode, buttons or search, plus view and return items from previous sales. Users can also create catalog items, control stock, and track vendors and unit cost. DataTrak’s schedule management tools allow users to manage departmental calendars, verify class attendance and appointments, and track services, classes and sales opportunities effectively. To enhance user productivity, DataTrak allows users to send automated event reminders via email/text. DataTrak’s employee management tools enable users to create, view and manage employee data. Other DataTrak features include dashboards and reports, gift card management, locker management, disaster recovery, PCI compliance, and more.
www.abcfinancial.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
DataTrak screenshot: Users can sign documents for cancellations, freezes, and waivers electronically onlineABC Financial's DataTrakDataTrak screenshot: Enter prospects and guests, assign priorities, and track marketing campaigns all from a single platformDataTrak screenshot: Sign-up and enroll prospects online via mobile device or appDataTrak screenshot: Customize email agreements, then send them to members automaticallyDataTrak screenshot: Attach children to members with a picture for verification and securityDataTrak screenshot: Inventory management tools allow users to control re-stock levels, loss prevention and rapid re-stockDataTrak screenshot: Use the calendar to manage different departments and track services, classes and sales opportunities

DataTrak reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.0
  4.0
  4.2
Chris Mitchell

CRM Review

Used daily for 6-12 months
Reviewed 2019-03-07
Review Source: Capterra

Really great experiences

Pros
Data Track keeps me very orginized and keeps my clientele in tune with there business responsibilitied.

Cons
Something are not the best to navigate wish it was a little smoother and had an app you can connect too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samuel Mellus

I used DataTrack as a personal trainer for 2 years to track and record sessions with clients.

Used daily for 2+ years
Reviewed 2018-03-13
Review Source: Capterra

Daily sign ins and scheduling for personal training clients. Updated client files and notes that could be used for upcoming sessions. Employee income tracking on a weekly basis.

Pros
The ease of use with DataTrack was great. Took me less than a day to learn and having a tool that would quickly let me change my schedule was great. Datatrack allowed me to see which of my clients sessions were funded and which werent. This saved me countless hours by not having to check or client payment files.

Cons
It can be slow and at times would crash. There were multiple occassions where Datatrack did not save the changes I had made after I had already logged out. The interface would sometimes lag behind payments and not tell if a client had funded sessions for a few days which led to some rescheduling when it wasn't actually necessary. Very rarely though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samantha Rizzi

Solid base but in need of an upgrade!

Used daily for 2+ years
Reviewed 2018-10-10
Review Source: Capterra

Overall, I think that DT is heading in the right direction but changes need to be made. The software needs to be updated and there are a few changes that I would really like to see (ex. the ability to customize). It could also benefit from a 'makeover' as in all honestly, the visual of the program is not appealing at all.

Pros
There were A LOT of different functions, which was mostly fantastic. It was also fairly easy to navigate and train new employees on.

Cons
I really wish that there was more freedom to customize the program. I found that it almost had TOO many functions and features and not all of them were applicable or necessary. The program also stopped working at least a few times a week, and since we used this program at the front desk of a very busy gym, this made for some incredibly stressful situations. Customer support was not great also, so I would say that area needs some attention.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Utilized DataTrak in health club setting for membership base.

Used daily for 2+ years
Reviewed 2017-11-10
Review Source: Capterra

Pros
DataTrak is extremely reliable program, there has never been a loss of data and you are informed in advance of any down time for maintenance, which is rare. The software is a bit dated aesthetically, but it functions very well. Their customer service is great. I managed a 24 hour facility and members would swipe in with their keytag. When our door stopped functioning, support was on the issue right away and extremely helpful. I've called multiple times about member issues and every time the customer service team responds quickly and always has a positive attitude.

Cons
The only time this software is difficult is when you're dealing with reporting. Creating or editing reports can be time consuming and is not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Datatrak keeps my business functioning properly! Great basic CRM.

Used daily for 2+ years
Reviewed 2017-12-05
Review Source: Capterra

A very easy CRM that has all the tools we need for our business

Pros
I love how accessible DataTrak is to learn. Everything is categorized nicely and makes sense for its order.

Cons
I wish that we could use call in passwords for members at other clubs. Sometimes it's a hassle when I'm trying to provide good customer service to have to bounce the member around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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DataTrak pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact ABC Financial Services for detailed pricing information.

DataTrak features

Activity Dashboard
Attendance Tracking
Automated Scheduling
Automatic Notifications
Calendar Management
POS
Recurring Billing
Registration Management
Reporting & Statistics

Attendance Management (65 other apps)
Automated Billing (39 other apps)
Billing & Invoicing (62 other apps)
Class Scheduling (53 other apps)
Client Portal (40 other apps)
Credit Card Processing (44 other apps)
Customer Database (42 other apps)
Electronic Payments (72 other apps)
Event Scheduling (49 other apps)
Reminders (44 other apps)
Website Integration (48 other apps)

Videos and tutorials

Additional information for DataTrak

Key features of DataTrak

  • Check-in manager
  • Payment processing
  • Membership management
  • Member portal
  • Member directory
  • Class management
  • Locker management
  • Application management
  • Automatic renewals
  • Dues management
  • Email agreements
  • Employee or departmental level security
  • MICROS integration
  • Marketing campaign tracking
  • Mobile club management sales
  • Electronic agreement entry
  • Kids management
  • MYiCLUBonline
  • Petty cash tracking
  • Vendor tracking
  • Service, class & sales opportunity tracking
  • Member facing event enrollment
  • Phone/tablet app
  • Accounting management
  • Automated alerts
  • Biometric fingerprint check-in
  • Departmental calendar management
  • Conversion rate monitoring
  • Custom reports
  • Customizable templates & payment plans
  • Graphs & charts
  • Employee management
  • Employee portal
  • Invoice management
  • UPC label printing
  • DataTrak Spanish
  • Automated payroll
  • Permission management
  • Point of sale (POS)
  • Progress tracking
  • Promotions management
  • Real time data
  • Electronic records
  • Recurring billing
  • Registration management
  • Search functionality
  • Timesheets
  • Dashboards
  • Employee availability tracking
  • Prioritizing
  • Email receipt
  • Appointment management
  • Schedule management
  • Goal setting / tracking
  • PCI DSS compliance
  • Attendance tracking
  • Scheduled reporting
  • Stock management
  • Electronic signature capture
  • Gift card management
  • Prospective member management
  • Email/text reminders
  • Report management
  • Access control
  • Disaster recovery
  • Sign-up & enrollment management
  • Document management
  • Booking management
  • Barcode key tags
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Benefits

DataTrak supports quick and secure member check-in options via biometric fingerprint and barcode key tag, key fob, pin code or name search.
Electronic member documents and signature capture enable users to store signed paperless forms and agreements for cancellations, freezes and waivers.
DataTrak’s scheduling tools enable users to track services, classes and sales opportunities as well as class attendance and appointments accurately online. DataTrak supports multiple calendars and locations management.
An employee portal gives staff members the flexibility to schedule or cancel appointments and identify hours of availability on their own via web or mobile portals.
The DataTrak dashboard provides a snapshot of the user’s daily, weekly and monthly goals, allowing them to track their progress with simple graphs and charts.