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Communicate Better

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Table of Contents

Phone.com - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Phone.com overview

What is Phone.com?

Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America. Visit us at http://www.phone.com to learn more.

Our Mobile Apps:

Phone.com’s iPhone and Android Apps allow small business owners to manage several telephone numbers on their mobile phones, letting them separate their professional and personal profiles while only carrying a single phone on the go.

Perfect for agile businesses that require:

• A robust, flexible system that is simple to manage.

• End-to-end solution: Phone service and system in one.

• Look and sound like a Fortune 500 company.

• More communications features than the big guys at a significantly lower price.

• Highly adaptable solution without capital outlay

• Comprehensive reporting and analysis

• 100% U.S. based 24/7 customer support and service

Who uses Phone.com?

SnapEngage, MouseFlow, Parse.ly, Thumbtack, Jewelry.com, BarkBox, Bespoke Post, Farotech & ESPN

Starting price

18per user /
per month
view pricing plans
try for free

Pros & Cons

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Phone Support

Phone Setup

International Calling

Client Porting

Text Messaging

Billing

Phone.com’s user interface

Ease of use rating:

Phone.com pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(19)
3-4(23)
5(29)

What do users say about Phone.com?

The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone.

Select to learn more


Who uses Phone.com?

Based on 71 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness
Civic & Social Organization
Consumer Services
Construction
Others

Use cases

Business Phone Systems
Remote Work
Telephony
Web Conferencing
Online Meeting

Phone.com's key features

Most critical features, based on insights from Phone.com users:

Real-Time chat
Mobile access
Two way audio & video
Collaboration tools
Meeting management
Recording
HD audio/video
Host controls

All Phone.com features

Features rating:

Alerts/Notifications
API
Audio calls
Audio/Video recording
Automated attendant
Automatic transcription
Call center management
Call conferencing
Caller id
Call logging
Call monitoring
Call queues
Call recording
Call routing
Call scheduling
Call screening
Call transfer
Collaboration tools
Conferencing
Contact management
Custom greetings/messages
Electronic hand raising
Employee directory
File sharing
HD audio/video
Host controls
International calling
IVR
Meeting management
Mobile access
Online voice transmission
PBX
Presentation streaming
Private chat
Purchasing & receiving
Real-Time chat
Recording
Remote access/control
Reporting/Analytics
Screen sharing
SIP trunking
SMS messaging
Softphone
Two way audio & video
Unified communications
Video chat
Video conferencing
Virtual Call Center
Virtual voicemail
Voice mail
Voicemail transcription
VoIP
VoIP connection

Phone.com alternatives

Phone.com logo
visit website

Starting from

18

/user

Per month

Free trial
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29

/user

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800.com logo

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23

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Nextiva logo

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Phone.com pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

18

/user

Per month

Features included:

  • Unlimited Minutes
  • One phone number per account and user.
  • Mobile and web apps.
  • 50 standard voice features.
  • Video conferencing.

Plus

27

/user

Per month

Features included:

  • Unlimited Minutes
  • One phone number per account and user.
  • Mobile and web apps.
  • Video conferencing.
  • 50 standard voice features.
  • AI call routing and scheduling
  • IP desk phone compatible

Pro

40

/user

Per month

Features included:

  • Unlimited Minutes
  • One phone number per account and user.
  • Mobile and web apps.
  • 50 standard voice features.
  • Video conferencing.
  • IP desk phone compatible
  • AI call routing and scheduling
  • Voicemail transcription.
  • Call recording
  • Call analytics.
  • CRM integration.
  • 10 year data retention.

User opinions about Phone.com price and value

Value for money rating:

To see what individual users think of Phone.com's price and value, check out the review snippets below.

“The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone.”
DD

David D.

Managing Trustee

“The toll-free office phone number costs so little it is a boon.”
DD

David D.

Managing Trustee

Phone.com support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Documentation
Live Online
Videos
Webinars

Phone.com FAQs

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