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Pipedrive vs Agile CRM Comparison

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Good recommendations?

Overview

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

24

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

8.99

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

2.9K

5

4

3

2

1

1.9K

862

134

31

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.1

521

5

4

3

2

1

250

160

62

21

28

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Pipedrive is now the most preferred sales management tool for our portfolio companies, and it is perfect not to mention the beauty of its interface.

Pros

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.

Cons

My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.
BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it.
The customer service and the overall functionality of this product is terrible.

Cons

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features166
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto-Dialer
  • Automated Publishing
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Batch Processing
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Channel Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • IVR
  • Image Library
  • Inbound Call Center
  • Inbox Management
  • Influencer Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Mass Texting
  • Medical History Records
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Optimization
  • Modeling & Simulation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Notification Scheduling
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Outbound Call Center
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Product Catalog
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Property Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Single Sign On
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Statistical Analysis
  • Sub-Task Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • Total features221
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audience Targeting
  • Auto-Dialer
  • Automated Publishing
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Batch Processing
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Business Card/Badge Scanning
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Channel Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • IVR
  • Image Library
  • Inbound Call Center
  • Inbox Management
  • Influencer Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Mass Texting
  • Medical History Records
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Optimization
  • Modeling & Simulation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Notification Scheduling
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Outbound Call Center
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Product Catalog
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Property Management
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Revenue Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Single Sign On
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Spam Blocker
  • Statistical Analysis
  • Sub-Task Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Whitelisting/Blacklisting
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations781
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations114
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

Alternatives

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User reviews that mention these apps

YC
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Yavuz C.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Magnificent assistant

Reviewed 8 years ago
Pros

Ease of use, mail integration, follow up reminders.

Cons

Company statistics. It should be more agile and detailed.

SA
AvatarImg

Solange A.

Government Administration, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Dynamic and very intuitive tool

Reviewed a year ago

I don't waste so much time with bureaucratic tasks, it has an agile and powerful CRM facilitating sales, I am better organized with my goals, and in commercial processes, in addition to being able to follow the history of customers within the company, and it has excellent organization of leads

Pros

The practicality and dynamism of being able to control the flow of sales, with the organization of tasks, alerts

Cons

I have nothing to complain about, despite being in the free version I am satisfied

DC
AvatarImg

Dennis C.

Insurance, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Not dropping the ball

Reviewed 8 years ago

By putting all of your prospects in the program you remember who and when you need to follow up on. I also lets you know what was said last and what you told them. It also has a place for keeping all of the emails you have sent them.

Pros

You can build your own pipe line timeing for your business. By putting in your time table for your product or service you know when to follow up with them. It makes you look like you are on the ball at all times.

Cons

This software is called a CRM but it is more of a business tracker than a CRM.

AvatarImg

Verified reviewer

Marketing and Advertising,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Pipedrive logo

Pipedrive

Simple, Intuitive, Efficient

Reviewed 9 years ago

Pipedrive is a simple CRM that has everything you need, and nothing that you don't. As an agile business coming-to-market, we have a small team and limited resources, but are experiencing fast growth. We needed a way to track, cultivate, and maintain sales leads, but we didn't have months to dive into a robust software. I did a Pipedrive trial and a Salesforce trail side-by-side and couldn't help but...

Pros

Clean and pleasant user experience. I use Trello often, and the functionality of Pipedrive is similar in that I can drag and drop cards into different stages. The visual progression is very helpful, while each contact can house all of the information that I need to keep things moving. I also really like that I can BCC my conversations into my pipelines so that my partner and I can keep everything in one place. I like the add-on apps such as Leadfeeder and Mailchimp.

Cons

Do you have a Gmail plug in so that I can check a box to send to CRM? I integrated that feature when trying Salesforce, but always wanted to swap out destinations to Pipedrive. If you don't have that, I guess that would be considered a con. Not that BCC'ing is sooo difficult ;) I think a "Graveyard" type pipeline would be helpful. We want to hold onto our inbound lead contacts, but I don't want them cluttering my active Pipelines, nor do I want to assign an activity to them. It would be nice to be able to keep them in the system without archiving them. I've created a makeshift solution by just having a Cold Leads Pipeline, but there aren't really stages and I don't have pending activities for them.

JL
AvatarImg

Julien L.

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Great CRM

Reviewed 5 years ago

I am really satisfy to use this CRM. It's an easy and simple tool to use to help you closing your sales.

Pros

I like the fact it's a great simple CRM. Easy to use and to integrate in your business. A great tool to use for closing more sales.

Cons

It's a good CRM but if you want more options like proposition module, you need to inegrate them with this CRM.

AvatarImg

Verified reviewer

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Awesome Prospecting CRM

Reviewed 5 years ago

Pipedrive provides a great solution for keeping track of prospects, where they are in the sales process, how much revenue has been won/lost, and key metrics for focusing efforts in the most worthy activities. It's so intuitive and sleek design. Has everything you need for your sales efforts

Pros

Ease of use, user friendly, minimalist CRM yet has all the tools/functionalities that you would use from a more expensive product

Cons

Very slight learning curve, especially if you've used a crm in the past. But, this is the case with most crm software

MG
AvatarImg

Martin G.

Farming, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Simple

Reviewed 8 years ago

Simple to use, in many language. Good tutorial to explain! Very nice !

Pros

CRM +

Cons

That you should be able to create DIVION in you enterprise.

AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Pipedrive logo

Pipedrive

Nothing too exciting or worthwhile

Reviewed 2 years ago

it was ok, nothing exciting

Pros

Easy to use and export information out of the CRM

Cons

Limited features and functionality with this CRM

Vendor response

Hi there, Thank you very much for your feedback! :D If you need any help, please reach out to our Support Team. They will be happy to help!

AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

One CRM to rule them all

Reviewed 2 years ago

My fav. CRM

Pros

Super easy to use, well prices. I think the biggest advantage for my team is the reporting module - easy to customise reports.

Cons

Maybe it could have more fancy stuff to help generate/manage leads from the marketing perspective. It simply could have more features around lead generation or maybe some AI to help us get more out of our leads (more deals)

Vendor response

Hey, Thank you very much for your insights! We will make sure to forward it to our dedicated teams for future improvements. If you need any help, please reach out to our Support Team. They will be happy to help!

MC
AvatarImg

Michael C.

Real Estate, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Great CRM

Reviewed 7 years ago

Highly recommend this CRM

Pros

Everything is clickable and you can manipulate almost everything. Fast. Intuitive. I love the email features and the automatic updates to contacts.

Cons

Everything is based on a price or client value. Sometimes in certain industries that is hard to pinpoint, I'd like an option for small medium or large instead of financial data.

CR
AvatarImg

Carlos R.

Design, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

Great CRM

Reviewed 4 years ago

its a great crm

Pros

Nice interface and user experience. Very good on third party apps integrations

Cons

The app isnt so good, but i use it. Some improvements would be great on ios app. The performance isnt so good. sometimes it lags a lot

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Verified reviewer

Internet, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

One of the best CRM systems available

Reviewed 6 years ago
Pros

I love that Pipedrive features a clean design, great email integration, and well thought out visual sales pipeline. It also makes it easy to know what deals need attention while looking at your pipeline, the automations help you spend less time using the software and more time selling, and it is also very customisable.

Cons

Not much, it is a really good CRM software!

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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Really great tool if need more than Hubspot and less than Salesforce

Reviewed 4 years ago

Really great among all CRM tools if need more power than Hubspot CRM and don't want to shell out dollars for Salesforce. The mobile app is especially good among CRM tools.

Pros

Pipedrive has some of the best integrations have seen at that price point in any industry -- the customer lookup in Trello being a prime example. The overall product quality is also incredibly high -- e.g., we can see all export reports ever pulled in the system for audit purposes.

Cons

The biggest gap is consistent with almost any CRM on the market -- while we can drag & drop or bulk change statuses of tasks in spreadsheet mode, we can't change the task order within stage. Pipedrive *does* have some capability to hack this which we did on occasion -- specifically, just change up the event dates in the tasks and assign a custom field to be your actual due date -- it was clunky but it worked, and ultimately just use Trello for deal management.

ED
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Elise D.

Renewables & Environment, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

Prospection et CRM

Reviewed a year ago

Conquise par ce CRM

Pros

Les fonctions pratiques sont au rendez-vous avec ce logiciel de CRM très facile d'accès.Comme les fonctionnalités de suivi des communications et de gestion des divers contacts qui sont bien développées.

Cons

Pas de point négatif que j'ai pu déceler en l'utilisant de mon coté.

Showing original review in French. See translation

Vendor response

Thank you for your feedback!

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Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pipedrive

Perfect CRM for small business

Reviewed 6 years ago

easy to setup crm

Pros

Easy to use and setup. Great integrations tools and calls system. All our sales team loved it for UI and features.

Cons

Mobile app and mobile web version is not working fast. I tried it few time and now prefer to use web version for all tasks.

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Elbert A.

Glass, Ceramics & Concrete, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Very helpfull CRM-system

Reviewed 6 years ago

During entering Pipedrive, I always see an optimized overview of your sales process first

Pros

It helps to focus under the main bussines processes such as sales

Cons

Don`t find any weak points of this CRM-system

MB
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Michael B.

Automotive, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Fully featured CRM

Reviewed 5 years ago

Pipedrive was the must fully featured CRM, and I have missed it ever since our dealership changed our CRM.

Pros

This is a CRM that we had implemented through our entire sales process. It had a way to store so much information about a client that our new CRM cannot match.

Cons

The interface was not the best, could have be a bit easier to navigate for new users.

KP
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Kevin P.

Financial Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pipedrive

Good CRM but overprice

Reviewed 2 years ago

Good CRM but too expensive.

Pros

It allows to know full picture of the sale pipeline. It also allows to track the follow up timeline.

Cons

It is too expensive when add the customer touch base timeline into the system.

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Verified reviewer

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

User-friendly CRM system

Reviewed 5 years ago

I tried zoho CRM and Sugar CRM before, and didn't like them as much as I like Pipedrive now.

Pros

It brings me accurate statistics on all the updats in my database. Support team is really great.

Cons

Syncronization with my email box sometimes fails.

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Ashley S.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

good crm for internet based companies

Reviewed 6 years ago

great and simple CRM solution.

Pros

Cloud based crm solution which is very feature rich. Provides almost all functions in terms of contacts and lead management and tracking. Is very easily integrated to solutions out there. Even tracking at activity level at par with most top CRM and marketing automation solutions out there.

Cons

Since it is a cloud SaaS Solution it is not the most flexible solution out there. But overall a great product which does the job.

TC
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Tyler C.

Telecommunications, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pipedrive

Good CRM

Reviewed 4 years ago

overall it's a good crm.

Pros

it's a great visual of your pipeline. we love the layout.

Cons

it has some limitations and bugs that would seem simple to resolve. i've been waiting for over 6 months for the engineering department to resolve a bug that pipedrive has regarding zapier.

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Tim S.

11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pipedrive

Pipedrive was one of the first CRMs we used. It was nice then.

Reviewed 6 years ago

Quick and easy CRM management.

Pros

Pipedrive is easier to use than say, SalesForce and Infusionsoft. It is a great CRM for starters, especially if you have a startup that doesn't need a ton of automation.

Cons

With the ease of use comes lack of functionality. When comparing it to the bigger CRMs, it just doesn't do exactly what it could potentially. I'd say check it out to get your feet wet. As your company grows, look for other options.

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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pipedrive

Pipeline management was never easier

Reviewed a year ago

Sales, crm and pipeline management

Pros

Free trial really helped to assess all features. All stages are clear and provides more visibility in each stage.

Cons

Difficult to ensure adoption as there were multiple integrations.

IW
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Ian W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pipedrive

Pipedrive can really help your small business thrive

Reviewed 5 years ago

You can transfer large amounts and data and files from another Platform. I am so glad I chose to utilize Pipedrive over other CRM systems. For a small business, this CRM works wonders!!!

Pros

-Very easy to use -Support readily available -Very good bargain for your money -Keeps you very organized

Cons

-There weren't as many features available on some other CRM systems

SO
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Scott O.

Insurance, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pipedrive

Unique ability to customise everything to suit any industry.

Reviewed 6 years ago

App has a fantastic feature which allows me to see what other leads/ opportunities are nearby one particular client. Extremely useful when on the road. Can pull up entire engagement history which is excellent. This feature alone recently helped me pursue then close a deal.

Pros

Complete online with full app support. Every aspect can be fully customised meet unique requirements, including adding system reference numbers.

Cons

New operators will need basic understanding of how CRM programs operate, however helpful guides are available to assist. All CRM programs can only be as useful as the information entered.

JJ
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Jez J.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Agile CRM

Fantastic CRM, easy to use but powerful features

Reviewed 9 years ago
Pros

We have used a number of CRM's over the past two years looking for a system that can help automate our marketing efforts and also be an easy central repository for addresses and contact details. We used to use Highrise which was too basic, and more of a contacts manager and then trialled Pipedrive and Onepage CRM. Although these products provided some of the user features we required they all had issues which necessitated finding another CRM. The vendor is responsive to support queries, and always replies very quickly.

Cons

My least favourite part of this product is the new user interface they launched, it's partly persona preference but I preferred the old UI. The vendor provided a link that lets me use the old UI but I am not sure how long this will be supported. It would also be useful to have the option of very basic accounts that literally provide address book access. We ended up using their API to push data to google shared contacts for users who don't need the full CRM feature set.