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Pipedrive vs Outreach Comparison

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Overview

Category Leaders

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Category Leaders

Outreach is the largest and fastest-growing sales execution platform provider that helps companies dramatically increase...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

14

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

150

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

2.9K

5

4

3

2

1

1.9K

852

134

31

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.4

291

5

4

3

2

1

169

92

20

4

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Pipedrive is now the most preferred sales management tool for our portfolio companies, and it is perfect not to mention the beauty of its interface.

Pros

What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

Cons

My biggest issue was during the implementation process. We quickly found their programming to be inferior to SalesForce and decided to cut our losses to spend a little more on them.
BUT when we saw that they charged us again for a full year we asked to cancel the service and they refuse to refund us for the unused year because they already charged it.
The customer service and the overall functionality of this product is terrible.

Cons

Horrible Customer Service, if you value customer service, this is not the company for you.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features166
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Responses
  • Automatic Transcription
  • Autoresponders
  • Batch Processing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transcription
  • Campaign Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Product Catalog
  • Project Management
  • Property Management
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Single Sign On
  • Source Tracking
  • Statistical Analysis
  • Strategic Planning
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management
  • Total features81
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Responses
  • Automatic Transcription
  • Autoresponders
  • Batch Processing
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Tracking
  • Call Transcription
  • Campaign Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Coaching Tools
  • Engagement Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • On-Demand Recording
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Dialer
  • Product Catalog
  • Project Management
  • Property Management
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Recording
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Shared Contacts
  • Single Sign On
  • Source Tracking
  • Statistical Analysis
  • Strategic Planning
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management

Integrations

  • Total integrations748
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations73
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Philanthropy, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Pipedrive logo

Pipedrive

Review

Reviewed 2 years ago
Pros

Pipedrive makes It easy to track deals I am working on

Cons

Some of the reporting metrics arent great. It doesnt integrate with outreach

NS
AvatarImg

Nilesh S.

Information Services, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive helps us to scale our marketing & sales outreach

Reviewed 4 years ago

This tool is helping us to scale our sales & marketing outreach efforts. We have been able to scale our sales outreach compaigns using this tool

Pros

Pipedrive is a user-friendly CRM that we have started using a few months back and it has automated a lot of things for us. We can send outreach emails to our marketing & sales campaigns. I like the user interface of this software and the notification that it sends every time we receive any reply and any body opens email. We can even assign tasks to team members and leave notes in emails for other team members and for our own understanding

Cons

This tool is working best for our business and we have no problems at all with this tool till now. A great tool

AvatarImg
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Jovan M.

11-50 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Pipedrive logo

Pipedrive

Email management it's now much easier.

Reviewed 6 years ago
Pros

Pipedrive is multifunctional email management software. They can be used for sales pipeline, outreach campaigns, and as a CRM also.

Cons

Maybe little improvement of filters and functionalities that are related to filtering. I really cannot find any other objection.

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Great starting point for startups needing a CRM+

Reviewed a year ago

Via n8n integrations, I'm sending leads from outreach campaigns and MessageBird to its contacts database, so now everything is centralized.

Pros

Easy to onboard team; great customer support; lots of integrations available in the marketplace and excellent Deals section for keeping track of sales status

Cons

Unfortunately, they don't offer native support for Instagram inbox. So many startups uses Instagram for lead generation and would be great to count with that support.

AR
AvatarImg

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Pipedrive logo

Pipedrive

Quality option for lower cost

Reviewed 3 years ago

My company recently switched from the leader in this category to Pipedrive, primarily for cost savings. Broadly speaking, its worked for us and does the job for less cost.

Pros

Easy setup. Great calendar and reminder system. Great for managing opportunities. Love the integration with your phone.

Cons

There have been issues with email syncing and not tracking all of our emails which causes problems of you're in sales and being monitored on your outreach volume.

AR
AvatarImg

Verified reviewer

Apparel & Fashion, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive Review

Reviewed 9 months ago
Pros

Leads management is beneficial as well as having different owners within the team to transfer to and from.

Cons

It would be nice to carry out cold calling through Pipedrive and equally remove customised analytics from behind the paywall. It would also be nice to categorise based on last outreach date therefore follow-up could be improved.

Vendor response

Thank you for your feedback! We will forward it to our dedicated teams. If you need any help, let us know by contacting our Support.

RA
AvatarImg

R A.

Publishing, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Review Title

Reviewed 7 years ago

Very good software, overall. It has been particularly helpful with visualizing our sales pipeline, tracking overall progress, and organizing/timing each stage of our sales process.

Pros

Visualization of sales pipeline. It is easy to see which deals are lagging and give them the appropriate focus - or decide they are not worth the time.

Cons

Lack of automation in certain aspects. For instance, we do a high volume of outreach, I would like calendar reminders for follow ups to be set automatically - setting hundreds of reminders is far too cumbersome and not worth my time, in the end.

JB
AvatarImg

Janelle B.

Construction, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive's the foundation of our customer relations efforts

Reviewed 6 months ago

Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation.

Pros

The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.

Cons

The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.

AvatarImg
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Mitch B.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Chaos into Order

Reviewed 6 years ago

Really it just too a process that was difficult because recruiting requires a lot of followup - so instead of people falling off in the process, now we could keep track of where everyone was at all times, and also avoid reaching out to the same person twice.

Pros

The visual representation of deal flow makes this a no-brainer for anyone to grasp. We used this to streamline our outreach and on-boarding for recruiting and Pipedrive made it dead-simple to see where people were falling off and keep track of who we had contacted and who needed to be followed up with.

Cons

What I love about Pipedrive is that it's not trying to do too much. It's good at what it does and it's not trying to throw the kitchen sink at you. If you need a simple to use system this is about as good as it gets!

AvatarImg
AvatarImg

Jasroop S.

Photography, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Pipedrive is a powerful CRM

Reviewed 4 years ago

This tool has helped us to improve the sales for our company

Pros

We have recently started using pipedrive for marketing & sales outreach and I am really impressed with this tool. The UI of this tool is great and I can easily get the functions of this tool. I like the filter feature of this tool. I can filter all our leads easily with this tool. Moreover, this tool is reasonably priced

Cons

The one flaw with this is that If I sent 100 mails in a day it becomes difficult to find a specific lead. The search function of this tool is not good

RB
AvatarImg

Robin B.

Marketing and Advertising,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Pipedrive logo

Pipedrive

Affordable CRM for Small Business

Reviewed 8 years ago
Pros

Pipedrive is very affordable and easy to use. I was able to begin outreach pretty quickly and whenever I ran into a snag, there seemed to be a video that addressed my concern. I also found that the customer service department to be responsive. It's nice to talk to a human when you're approaching a learning curve. I really found this to be a quick and easy solution. I was new to the company and there wasn't a CRM at all. Because we are a small business I wanted to be sure I wasn't overspending for a CRM that had more features than I needed.

Cons

There seems to be a disconnect between contacts and organizations, you can't export a list of companies with the contacts attached, which can be a challenge for mailings and other outreach. The "deal" structure is also a little confusing if you don't have a traditional pipeline. I am also hoping that as they develop the email side of the platform that you'll be able to see who has opened and which links they've clicked on. Right now the email platform is pretty basic, the only advantage is not having to leave the platform.

VB
AvatarImg

Virginia B.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipedrive logo

Pipedrive

Driving you pipeline to success

Reviewed 6 years ago
Pros

Pipedrive’s lead management CRM is intuitive, well-organized/easily customizable, and perfect for any sized company. It’s been extremely beneficial in helping to streamline our sales processes. I would strongly recommend enrolling in Pipedrive’s free trial; this will let you test out any of Pipedrive’s plans for the full thirty to get a better feel for how it works and find the correct plan for your...

Cons

Although the Silver plan does not provide all the enriched features as the Gold, (i.e. 2-way email syncing, call scheduler, email tracking, etc.) we don’t want to switch all of our users over to the Gold plan because only a few of them would benefit from/would need the extra features. I wish there was a way to upgrade some of our users to the Gold plan and keep the others at Silver. We use Pipedrive’s...