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Rezgo Pricing, Features, Reviews and Alternatives

Rezgo product overview

Price starts from

0.01

Per month

What is Rezgo?

Rezgo provides you with an online booking system that lets you sell your tours and activities through the Internet and receive real-time bookings. You can organize your products, customize your booking website, accept payments, track and respond to bookings, and keep track of your customer information, all in one simple to use system.

Key benefits of using Rezgo

Rezgo is a cloud based software as a service (SaaS) booking and reservation system designed for tour and activity suppliers who are looking to increase their revenues and decrease their administrative costs. Rezgo is completely browser based allowing access to bookings, customer information, and reports from any Internet capable computer. The booking interface is PCI compliant, secure, and compatible with the most popular on-line payment systems which means suppliers get paid faster and more securely.

Rezgo also provides a point of sale interface which allows booking agents and staff to enter bookings directly into the back-end. Rezgo is built on top of a powerful, fully transactional, and secure XML API. The XML API is available to every supplier account.

There are no set-up or monthly fees to use Rezgo. Businesses are charged a 5% transaction fee for bookings made through the customer interface or a 1% fee for bookings made in the point of sale. Why not give it a try?

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Documentation
Live Online
Videos

Rezgo pricing information

Value for money

4.6

/5

52

Starting from

0.01

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Rezgo features

Functionality

4.6

/5

52

Total features

20

2 categories

Most valued features by users

Reporting/Analytics
API
CRM
Group Reservations
Reservations Management
Website Management
GDS/OTA Integration
Activities Booking

Functionality contenders

Rezgo users reviews

Overall Rating

4.7

/5

52

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.3/10
Rating distribution

5

4

3

2

1

42

8

1

0

1

Pros
I would recommend this company to anyone who is setting up a website that involves booking tours as our experience with them has been fantastic.

LF

Lisa F.

It began with some great automated emails/blogs about different aspects of their system. When I had questions about features and processes their customer support was very responsive and helpful.

JL

JP L.

The amazing SUPPORT makes you feel like valued customer, and that REZGO is not out to make a quick buck, but to help your company grow and reach it's goals.

FL

Ferdi L.

Cons
Our biggest issue with our old website was that we were losing people who are used to finding what they want online and instantly buying it (I tend to be one of those people).

KA

Kyleen A.

One thing that is a slight problem however, is that the payment methods offered are not updated.

PA

Peter A.

Very easy to make mistakes and loose track of customers. If you are a small tour company maybe, but if you are planning to get larger I would look else where.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Transformational for the business

Reviewed a year ago

The trend for in-location activities has been towards direct bookings. Adding Rezgo to our website made our website the single largest source of bookings. Bookings made on our website increased YoY every month for 6+ years. Being able to serve customers with instant online confirmation is easy for them and us. Rezgo is always there for us when we need them. Means a lot to us.

Pros

Super-easy to integrate with the WordPress plugin. Connected to Viator, Expedia and GetYourGuide, which helps a great deal to not have to manage availability on so many websites. Easy for our customer service to adjust inventory, which is important to us because it can change quickly. Customers find it easy to use, as evidenced by online customer survey's we've conducted and the fact that in the 6+ years we've used it, I don't remember a single customer complaint about the process. Rezgo tech support is very responsive.

Cons

For our purposes, there are no cons. Rezgo offers more features than we use as a performance venue and not a tour operator, so many parts of it are a mystery to me, but that's my fault.

Vendor response

Hi Craig, Thank you so much for taking the time to share your positive experiences. You are such a valued client we are so pleased that your web bookings have increased since using Rezgo!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rezgo is an excellent, easy, simple to use booking platform with amazing customer service and suppor

Reviewed a year ago

Amazing

Pros

We have been using Rezgo for many years and are extremely happy and satisfied with our choice of online booking platform. It is super simple to use, easy to learn and understand, easy to add new inventory, easy to set up Gift Cards which can be used for bookings, really simple to navigate and just a great system to use. If ever we are stuck with something, we send a support ticket in and the replies...

Cons

It woud be nice to be able to simply offer a % discount code. Discounted price codes can be set up under rules but it is time consuming and doesnt allow a blanket % discount on a single or multiple inventory items

Vendor response

Hi Jamo, Thank you so much for your feedback! We work hard to provide quick and efficient support to our valued clients so it's great to hear you have had a positive experience. Our Rules feature allows you to set up discount codes by a % so we are happy to discuss this with you directly. Thank you again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Definitely not for the big leagues.

Reviewed 8 years ago

This software is ok if you are a small business, but if you are planning on expanding in any way I don't recommend it. They recently changed over to a new platform and have been emailing us loads of emails saying a change is coming and that "there is nothing you need to specifically do". Then I wake up on Oct 1st and all the images on my website are down for a full day and we are not a small tour company....

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Since you posted the same review on Capterra, I'll respond in a similar manner. I'm sorry that you were not satisfied with your customer service experience. We try very hard to provide the best possible customer support we can, but occasionally we fall short and when that happens, we take responsibility for our actions. That said, we expect that Rezgo members also take responsibility for their actions....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Constantly improving

Reviewed a year ago

We used their API to book tours with tourism companies working with their system. It was a very nice and easy integration with almost no issues. As I worked in customer support as well, it would fall on my back to deal with any issues resulting in booking fails between our two systems. All other booking systems had issues, but Rezgo was the champion that never broke. Working with them is a treat!

Pros

The Rezgo team is always on top of the situation - they roll out updates, communicate clearly and openly, and are a treat to work with. I love that they are focused on certain aspects of tourism industry rather than trying to be a jack of all trades like some of their competitors that offer not only tour booking, but tickets, physical item sales, etc. It earned Rezgo a special place in my heart. As they have a product that is not trying to be everything at the same time, we never had any issues in our integration, nor any booking failures that would require our support team to work extra hours.

Cons

The interface used to be a little sub par, but the latest update looks great, so I can't say anything against that anymore! Rezgo is just great!

Vendor response

Hi Viktoria, We really appreciate your wonderful review and positive feedback about Rezgo. We're so happy to see you've had a great experience using the system. Thanks for taking the time to provide your great comments!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We LOVE Rezgo

Reviewed a year ago

We are able to offer tour booking services to our guests even though our new property management system does not have it integrated. This is a major part of our business and until we found Rezgo we were not sure how to continue without major surcharges or complicated systems! We are so happy because Rezgo does exactly what we need!

Pros

I love the flexibility that this product allows for - from keeping the cost low for us (1% is significantly lower than other products with same abilities) to being able to edit items easily once they are uploaded. The system is easy to keep up to date independently and customer service is always responsive and helpful when we need it.

Cons

Nothing! It would be great if it could be integrated with our property management system but until then, there is nothing more that we could want.

Vendor response

Hi Liz, Thank you so much for taking the time to leave us this wonderful review. We pride ourselves at Rezgo for our customer support and flexibility to suit your business, so it's great to receive your comments. Thank you from all of us at Rezgo!

Rezgo FAQs and common questions

Q. What type of pricing plans does Rezgo offer?

Rezgo has the following pricing plans:
Starting from: $0.01/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Rezgo?

Rezgo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Rezgo support?

Rezgo supports the following languages:
English


Q. Does Rezgo offer an API?

Yes, Rezgo has an API available for use.


Q. What other apps does Rezgo integrate with?

Rezgo integrates with the following applications:
Authorize.Net, Ento, Worldpay, Stripe


Q. What level of support does Rezgo offer?

Rezgo offers the following support options:
Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support

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