rsvpBOOK Reviews

rsvpBOOK

Online event registration software

4.69/5 (39 reviews)

Pros
  • The best part of this software is the technical support provided by the rsvpBOOK staff. They are professional, responsive, knowledgeable, and fun.Cynthia D.Read the full review
  • A great company, use for several conferences, ease of use, set up and reporting all great. The RSVP team is a great group, responsive to updates and needs.E K.Read the full review
  • Used the product again for a complicated golf tournament registration a few years later and representatives were again wonderful about helping to set the program up to do what we wanted.Lenore R.Read the full review
Cons
  • Do not wait until the last minute to complete the setup; there is so much functionality that if you have not done a particular function before, you may get lost in the process.Ralph O.Read the full review
  • That in the begginging it can be a bit confusing when you first start using the app in the beginning.LaTonya P.Read the full review
  • The support staff was always available to walk us through any problem, no matter how long it took.pamela c.Read the full review
100%
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Candice Murphy

Easily customizable, robust tool for event registrant assignments, reports, and communication

Used monthly for 2+ years
Reviewed 2016-07-26
Review Source: Capterra

I'm in my fourth year of using rsvpBook to manage an average of 900 volunteers who register with us each year. Our event is a 2-day dental clinic that moves to a different city in Arkansas each year, and dental/medical professionals are needed as well as lay volunteers. About half of our volunteers return every year, and about half are new each time. Most of our volunteers have day jobs as well, and most are highly complimentary as to the ease of our event registration. We could not run our clinic each year without maintaining information on our registered volunteers and communicating with them in a timely manner, and rsvpBook enables us to manage all this. We customized our registration questions and answers to help us easily filter registrants according to their abilities/training (or lack thereof) and ensure they can easily assign themselves to appropriate volunteer positions. Each year the rsvpBook staff very willingly works with us to fine-tune our use of the software and help us with our many reports that are crucial for ensuring proper coverage for each clinic. The capability that rsvpBook gives us to copy our event setup from year to year has cut down substantially on the time I must invest to set up registration for upcoming clinics. We're to the point where we can focus on changing a few details and improving our volunteer and event management experience each year. Other states that run similar annual clinics have copied our rsvpBook event setup (with our permission), which has also enable them to get a jump start on managing their events. We've tried another registration software in the past, and it did not come close to meeting our needs the way that rsvpBook does. We plan to keep using this software indefinitely.

Pros
Ease of use; customizability; responsive, friendly, and knowledgeable staff; compatibility with Excel and email; repeatability.

Cons
Can't think of a thing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lenore Rozner

Three time user

Used weekly for 2+ years
Reviewed 2017-03-31
Review Source: Capterra

Checked out rsvpBOOK 5 years ago to support registration for a 3 day high school reunion event. They were extremely accommodating about our non-profit status in pricing and their customer service was excellent. Used the product again for a complicated golf tournament registration a few years later and representatives were again wonderful about helping to set the program up to do what we wanted. So returned to rsvpBOOK again for a repeat reunion this year, and was thrilled to know that rep was still there to patiently answer the set-up questions that I could not figure out on my own. I am competent on general computer programs but no technical wiz, and I was able to get most of the set up on my own with the help of their handy PDF 'how-to' documents. We set up a Paypal link very easily to accept credit card payments. And their per registration fees are conveniently now handled through monthly credit card charges instead of having to pay by check. The set up of the registration program works best on Explorer or other mainstream browsers - not so well using Thunderbird.

Pros
Relatively easy to set up and the reporting tools are very useful. I am able to use their standard reports or set up custom ones that can be accessed by more than one person - which allows for delegation of event activities.

Cons
The limits on sizing of photo banners and placement of logos - at least in the version that I have been using.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Vonzella F Bryant

RSVP Meeting Registration

Used daily for 6-12 months
Reviewed 2016-09-01
Review Source: Capterra

Many family members were impressed with the registration system. It really was quick to get it up and running which was amazing with all the variations we wanted. The software has a lot of flexibility and can accommodate just any registration idea.

Pros
Ease of adding all the special features we needed like different categories of registration, merchandise selling, flexible donation, installment payments, etc. Sharing reports with other admin members was also a big help. Great support to help me get it going (website help instructions and called in). The reports and email features were amazing. The non-profit accommodation was a big plus.

Cons
I really don't think the password feature was helpful for us. No one really used it to go back to a registration, but many members found it confusing. Administrator had to make all the changes. It would be great if that can be turned off it you didn't want to use it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LaTonya Peterson

Beginner User

Used occasionally for free trial
Reviewed 2020-03-03
Review Source: Capterra

I love this but I will continue to study this so that it will be alot easier for me to use.

Pros
I liked that you can create and use this to invite multiple people to an event from the comfort of your home with just one click.

Cons
That in the begginging it can be a bit confusing when you first start using the app in the beginning.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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George Goodrich

We've Done More Than 170 Events Using RSVPbook.com

Used daily for 2+ years
Reviewed 2016-07-26
Review Source: Capterra

Green Technology delivers multiple conferences and seminars on California's green building code, Green Schools and Green Government to thousands of registrants each year. All the registration for each event occurs on the RSVPbook Platform.

Pros
As a disruptive technology, RSVPbook.com helped us change from spending tens of thousands of dollars per event for outside registration companies to bringing registration in-house cutting costs drastically. Very strong tech support and some minor custom coding enabled us to combine all our registration needs plus a lead retrieval system that generates income from our exhibitors.

Cons
Honestly, don't have any.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dick Van Gelder

Fantastic database platform; used for past 4 years!!!

Used monthly for 2+ years
Reviewed 2016-08-02
Review Source: Capterra

Can't thank Nelson and all of you at RSVP for development of this wonderful database info management resource!!! AND, on behalf of Mission of Mercy organizations all over the country, I am most grateful and appreciative of your support and donation to our efforts!! You may want to financially consider restructuring this support to bill us at market rates and then make a dollar donation to each MOM entity vs. a simple rate reduction. Not sure if the IRS would question, but your finance guru could advise!!

Pros
Functionality and usability for someone not tech oriented for database management!!

Cons
It doesn't anticipate what I need, want, dream of!!!LOL Sometimes it takes me a few minutes to think in the context of RSVP to get myself to a place where I want to accomplish a task. The more I use it the easier it is to achieve mobility; repetition is the key to knowledge!!! I know you guys work very hard to develop tools that would be intuitive to us non-tech folks, and that has to be very difficult place for your brains to go!!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scott Spagnoli

RSVP for Training Registration

Used daily for 2+ years
Reviewed 2016-07-27
Review Source: Capterra

We utilize RSVP to register all of our learners for training classes. Registration is quick, we can track all that attended and lastly, we use the custom reports (which is very easy to use) as our database of all trained users.

Pros
The ease of creating events as well as the ease of our learners self registering for the classes. We can easily check the registration and mark attendance from a smartphone or tablet.

Cons
Not much!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Madeleine Cohen

A dramatic change and improvement of our business operation

Used daily for 2+ years
Reviewed 2017-03-31
Review Source: Capterra

For over two decades, we operated, by having groups book their participation on a hand written form, with the time spent spell checking and trying to read the hand written forms, we had to have dedicated people just for that job. about 10 years agio, we discovered RSVP BOOK!! and our operation and business have changed! we love the relationship, we have been improving as we go along, the assistance is 100%, the performance is the best and we can't beleive we lived without RSVP BOOK as long as we did!! thank you!

Pros
the savings of man power and the efficiency!

Cons
nothing!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ralph Oneal

Conference Registration Made Easy

Reviewed 2017-03-28
Review Source: Capterra

We have used rsvpBOOK for several year to automate the registration and related functions for our conference, and it has been a real boon for us. We are all volunteers, many of whom have limited technical savvy, yet we have easily trained our members to successfully manage the event using the web site tools. the attendees comment about the ease of use and the functionality. From the administration side, the capacity to set up the registration process, manage the attendee information, develop the post-event critiques, communicate by email and all the other management features make this the obvious choice for our event! The support from the staff is absolutely amazing, giving us confidence that we can develop the process with the backing of rsvpBOOK whenever we need it. And the low cost for us as a non-profit organization is the "icing on the cake" in choosing our conference management tools.

Pros
Easy of use, technical support, low cost.

Cons
I look forward to the development of a smartphone app that will be available to attendees for them to easily manage their schedule for our conference.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Donna Walton

RSVPbook.com User Review

Used daily for 2+ years
Reviewed 2016-08-25
Review Source: Capterra

RSVPbook.com has been very beneficial to meeting the needs of our company. It has enabled us to manage our 5000 plus employee populations' educational tracking and course scheduling requirements.

Pros
The highly responsive and accessible Tech support. The ease of use of the system.

Cons
Desire to manipulate the data into more useful reports without much effort. And it's compatibility with Microsoft Access program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Dailey

Awesome support!

Used daily for 2+ years
Reviewed 2017-03-27
Review Source: Capterra

My review comes from a point of view of having used RSVPbook for many years... though there are some areas that become easier with experience, and every year there are improvements (as RSVPbook will take feedback and make the improvements... giving customers a voice), I can't say enough about how flexible and AWESOME their support team is to assist and help find solutions if the customer runs into any challenges or simply has a minor questions; the response time is almost immediate!

Pros
flexible and a wide variety of functionality... and of course the reports and tips!

Cons
sometimes a bit cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maryellen Williamson

Great Support

Used daily for 2+ years
Reviewed 2017-03-24
Review Source: Capterra

I receive great support from the team at RSVP book. Responsiveness is key to our business and they excel and making sure they respond quickly.

Pros
The support team and the ease in navigating the site.

Cons
I don't have anything specific...I typically let them know if there is something I wish it could do. I like the app but some customer want more functionality an/or ability to download from the app store and not have to use wifi.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jodi Heilbrunn

Jodi says...

Used monthly for 1-2 years
Reviewed 2017-03-24
Review Source: Capterra

I use RSVPBook.com to manage registration for training events. The program seems infinitely flexible. I can't imagine what you might want to do that you can't do. On the down side, that flexibility makes the set-up a bit confusing, but I have never encountered better customer service in my life! Nelson responds to online chat messages instantly and figures out the solution in less than five minutes, seriously. Also, I've never found the website to be down unexpectedly. Grab your readers before you start; the set-up text is small. The registration window looks great though, when you're done!

Pros
It allows me to manage registrations for our relatively small trainings in a cost-effective manner. The alternative would be for me to do it manually, which would eventually lead to an error. Absolutely amazing customer service!

Cons
The set-up text is really small. Perhaps this is just my computer, but I don't think so. The tickets page is confusing. What's the "group" thing? It seems like the part where you input the fee is critical and should jump right out at the user, not be buried under several layers. I know I've said this before in a customer survey, and I can't imagine I'm the only one who thinks this. I've messed it up and had to ask for help on more than one occasion as a result.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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KRISTA BELLE MICKELSON

RSVP Book Review

Used daily for 1-2 years
Reviewed 2016-08-17
Review Source: Capterra

They are very helpful and can assist you in customizing a site that works for your event. Our event continues to grow and change so this is very helpful.

Pros
Ease of creating the site, customer service, reporting capabilities, easy to obtain the necessary information from our vendors, and as you learn the software it becomes easier for me to update on my own.

Cons
The confirmation page once someone has already registered - if I make a change it should be able to say thank you for updating...instead of sending a NEW confirmation email. It is confusing to our vendors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lori Myers

Superb Customer Service and Great Features that are easy to use!

Used daily for 2+ years
Reviewed 2017-03-28
Review Source: Capterra

We have used rsvpBook for many years for our registration system. The customer service is phenomenal - they are VERY responsive and easy to work with! The system is very easy to use and navigate. The reporting capabilities and the wizards for creating the registration are helpful. They can even customize specific pieces to meet customer needs!

Pros
Customer service! Easy to use and navigate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amanda Obery

Great value and functionality for the cost! Perfect for small non-profits!

Used monthly for 2+ years
Reviewed 2017-03-24
Review Source: Capterra

I've used RSVPBook for two conference events thus far and have been really thrilled with the flexibility and functionality of the site given the costs. No start up costs, no hidden fees. It's perfect for organizations who need to filter registrants, sign up for multiple events, purchase additional items, and share information all in one place. It's a bit tricky to figure out, but customer service is super helpful and responds via the 'chat' feature within seconds. The final event site is a bit dated in terms of design and can feel a bit clunky, however, again for not having startup costs and large starter fees, this is by far the best site I've found.

Pros
Cost. I can take as much time as I want to set things up without being charged- I'm only charged when people register. The fees are reasonable, particularly in light of the functionality. Customer service is also stellar.

Cons
The overall design is certainly dated- like mid-90's powerpoint themes. The administrative dashboard is also a bit tricky to navigate- not very user-friendly. The File cabinet is awful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cynthia Dunlap

rsvpBOOK - best company to work with EVER!

Used monthly for 2+ years
Reviewed 2016-07-26
Review Source: Capterra

The Christa McAuliffe Technology Conference (CMTC) in New Hampshire is a 4-day event with Monday PreConference and 3 full conference days. We have multiple session types along with multiple registration fees and deadlines. rsvpBOOK has kept up with our needs since 2010.

Pros
The best part of this software is the technical support provided by the rsvpBOOK staff. They are professional, responsive, knowledgeable, and fun! The software has grown in its complexity over the years, but the support staff is always very helpful and patient in assisting with tasks you likely do only one time per year. The software is flexible, provides historical data over time, can be customized at a reasonable cost when needed, and continues to improve and add features.

Cons
Along with the improvements came a cost increase, certainly reasonable, but not the bargain it used to be for non-profits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenny Gruber

L.O.V.E. R.S.V.P.

Reviewed 2017-03-24
Review Source: Capterra

Our association has been using RSVP for our events since 2012 and it's a lifesaver! Every year our spring conference is more efficient and registrant-friendly because of the RSVP features we discover and employ. Their expertise and technical support is top notch, too! We can always count on Nelson and John to make our registration experience and reporting on the back end most effective. THANKS, RSVP!

Pros
Multiple features and amazing tech support

Cons
Sometimes there are multiple layers to the same feature so I have to go in and click options in more than one section to ensure the setting is correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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pamela cramer

The PMC GROUP REVIEW

Used daily for 1-2 years
Reviewed 2016-08-25
Review Source: Capterra

We used this for our conference last year with a start-up client. Never seen Customer Support like this. The support staff was always available to walk us through any problem, no matter how long it took.

Pros
Not being a techie, it was easy to navigate and understand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Susan S.

All about the customer service!

Reviewed 2017-03-24
Review Source: Capterra

One of my clients, a major cosmetics company, hired me to develop an online registration website for a complex international meeting. I researched several software companies. What first made RSVPbook.com stand out was that during the due diligence process, Customer support representatives LISTENED to what we needed instead telling me how great they are - or directing me to an online demo - or sending me their client roster. I chose them based on this initial "personal touch" and we have never looked back. Yes, the product is reliable, intuitive, robust and flexible, and the fees are extremely reasonable. But what is most remarkable - and what makes them stand apart - is the customer service experience. That first meeting was quite complex, and I needed a lot of help with the site development. They were always available to answer my questions and did so with patience and professionalism. The result was very successful, and we now use the site for multiple annual meetings. their team are more than a supplier - they are true colleagues and collaborators. They never let me down and I recommend without reservation!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Dotty Widmann

rsvpbook review

Used monthly for 2+ years
Reviewed 2016-08-25
Review Source: Capterra

We have used this software for arts and creative events since 2013. Most of our events have from 20-120 registrants. For events on very small scale to larger scale it works very well.

Pros
It has so many features built in that make it easy to set up and operate and when you don't know what to do, help is easily accessible. I can change and manipulate registrations as needed. I appreciate the email features, and sales and sessions information, that is readily available.

Cons
Sometimes my registrants don't save at bottom as they don't scroll all the way down or check off a required field and get confused, but I can usually help them with that and it gets resolved. If I have an event that is multiple weekends or on multiple days, it is hard to enter that into the form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Leasha Jackson

Great product and wonderful customer service!

Used monthly for 2+ years
Reviewed 2016-08-25
Review Source: Capterra

We had a homegrown registration system that was very hard to configure and restricted us with what we could do. We made a list of features and when we spoke to rsvpBOOK they had everything we needed, wanted and more! They were very helpful with setting up the system with us and fast to respond to any questions and requests we've asked them for.

Pros
Ease of use! And the amount of features they have out of the box. It is so easy to set-up and it makes our registration process seamless. There is a ton of additional functionality beyond the form, you have the ability to easily create and customize reports, print name tags, etc.

Cons
I can't think of anything, we have been extremely happy with using rsvpBOOK!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Danielle Corral

VPA rsvpBook review

Reviewed 2016-07-26
Review Source: Capterra

Overall, it has been helpful software but there have been glitches before where it emailed recipients multiple times, it sent an email out at a wrong time, and it RSVPbook was down and we had to call in to RSVPBook to tell them. Nelson has been helpful when we have had to call in.

Pros
Nice to use to set-up registration links online and manage attendance and tracking.

Cons
It can be a little confusing when editing and creating email templates within email wizard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bryan DeVore

Robust Tools, Excellent Support!

Used daily for less than 6 months
Reviewed 2017-03-24
Review Source: Capterra

rsvpBOOK is an excellently designed and robust tool that has allowed us to efficiently register our attendees, communicate with them regarding changes in sessions, and give them all their information on a web-based app before showing up for the event. The customer service and support has been superior, personal, and timely. We also really appreciated much of the automated functionality, such as automatic emails for those registered in sessions that had to be cancelled. Overall, this is an A+ product and a positive experience.

Pros
Very thorough set of tools for event planning and communication.

Cons
Limited tools for communicating with speakers. It would be great to be able to automate communication with speakers and presenters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cecilia Harmon

Anchorage AEYC

Reviewed 2016-08-25
Review Source: Capterra

Our experience has been good and we have always had excellent support. Both Nelson and John have been very helpful.

Pros
Having all the information in one place. Reports are wonderful.

Cons
It has been a year so I don't remember any problems with the software. Get ready to setup a new event so we can't let you know than. Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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