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SmartSurvey vs ReputationStacker Comparison (2026)

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Good recommendations?

SmartSurvey

ReputationStacker

Overview

The UK-based & secure survey management tool for creating, distributing, managing, and analysing responses for unlimited surveys.

ReputationStacker helps businesses manage their online reputation by generating more reviews, monitoring feedback, and turning insights into action. Built to scale, it’s perfect for multi-location businesses looking to protect and grow their brand.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

114

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

4.9

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

Pros

“We use SmartSurvey for a variety of functions (assessment tools, customer feedback, key documentation) and it's adaptable enough to work in all these situations.”

Nicole Y.

Administrator

“Looks professional for users.”

Gill H.

Marketing and Fundraising

“All of my concerns were answered very clearly by [sensitive content hidden]. When the time comes for the live survey I'm planning I will definitely use Smart Survey it beats Survey Monkey by miles. ”

David P.

Webmaster

Pros

“Then it analyzes the review and flags it if the customer needs human follow up. And it auto-shares our reviews on FB & IG. And the reviews it gets push us higher in Google and AI recommendations.”

Damon S.

Business Manager

“Everyone has been very happy with it - marketing likes the reviews and improved search rankings, operations likes the data and location comparison, managers like the auto-review replies and follow-up functions.”

Phil B.

Vice President, Marketing

“A big added bonus that I didn't expect is how it also collects client feedback in addition to getting new reviews, and then it applies sentiment analysis so we can objectively compare locations to each other and use it to improve the client experience incrementally.”

Daniel S.

Brand Manager

Cons

“The verification for logging in every time, the difficulty sending test emails and the time taken to get an automated support response are all very disappointing.”

Gill H.

Marketing and Fundraising

“It's really hard to think of what I like least about Smart Survey but perhaps exporting data could be improved”

Trevor H.

Product Trainer

“One of the most negative things about it are some of the free features that require upgrading to the Professional version.”

Joshua F.

File Clerk/ Receptionist/Office Services

Cons

“We tried some of the bigger legacy reputation management software at a few of our locations but the pricing and unused features didn't make sense so we switched to ReputationStacker and rolled it out company-wide.”

Phil B.

Vice President, Marketing

“Our client management system has a review request feature to it, but we stopped using it because it didn't perform nearly as well as Reputationstacker does because it doesn't follow up with our clients automatically and make it as easy for them to write a review as Reputationstacker does.”

Mike C.

Manager

“Before using this system requesting reviews and tracking them wasn't handled consistently.”

Justin H.

Marketing Specialist