Spektrix Pricing, Features, Reviews & Comparison of Alternatives

Spektrix

Ticketing, marketing & fundraising software for the arts

5.0/5 (10 reviews)

Spektrix overview

What is Spektrix?

Spektrix is an all-in-one ticketing, marketing, and fundraising solution for businesses within the arts industry, which offers tools for managing box office sales and transactions, marketing events, managing relationships with clients, fundraising, scheduling activities, tracking opportunities, and more. Art organizations can use Spektrix to manage their opportunities and track daily tasks, within one scalable system.

The ticketing tools within Spektrix allow businesses and non-profits within the art industry to schedule and sell tickets for events, facilitate online sales, setup loyalty schemes, manage promotions, process payments, and more. Tickets can be sold online from a custom event website or in person at any point of sale (POS), and attendees are able to select their seat based on availability. Promotions and discounts can also be managed with the ability to set eligibility criteria and time or value limits. All transactions can be tracked in real time and cardholder wallets can be setup and saved in the Spektrix system to remember the payment details of returning customers, and save time at checkout.

Spektrix can also be used to create and distribute custom email campaigns to customers and opportunities, with tools for segmenting audiences and sending targeted content to specific demographics. Relationships with customers can be nurtured and managed within Spektrix, and features such as customer timelines, contact history, invitation tracking, membership management, relationship mapping, and VIP ticket assignment, allow businesses to personalize each client experience. Fundraising and donations can be organized and tracked within the Spektrix system and the in-built CRM allows businesses to prioritize previous donors and discover new potential donors.
www.spektrix.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English, Spanish
Spektrix screenshot: Add rules for triggering emails based on time or customer actionsSpektrix Founders FilmSpektrix screenshot: Create customer segments in order to send targeted promotional contentSpektrix screenshot: Add and manage event details including basic details, instances, supplementary events, and more

Spektrix reviews

Excellent
10

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.5
  4.9
Karen Elizondo

A lot to offer

Used daily for 2+ years
Reviewed 2018-09-28
Review Source: Capterra

There is so much that Spektrix has to offer. We chose Spektrix to solve a few problems--getting our database and patron transactions in one place, control over ticket prices and fees that add up when using third party ticket companies and the ability to collect data on patrons which helps us further engage our community. We've been thrilled about our experience with the company so far--they are diligent with customer service and help work through challenges that their clients are facing even when it reaches further than ticketing/fundraising.

Pros
One of the nicest things about this is having control over our own ticketing, database, fundraising, etc. without the need to go through another party. For us, we were using three different systems that were not compatible--they were antiquated and clumsy. Spektrix is key in bringing everything to one place. The great part about this software is that it is cloud-based. I can access Spektrix from my phone, tablet, computer at home or a coffee shop or, of course, at the workplace. I've placed ticket orders for people while out on the town and worked through patron data from my couch at home.

Cons
There is not necessarily an overarching dislike of Spektrix. The nice element of the software is that the company behind it is always taking client feedback and making changes to better accommodate their needs. A few challenges we have had in the past include the inability to have an easy way to sell general admission series tickets. There is a fixed seating/fixed series option, but you have to find a loophole for GA series. Additionally, we've done outdoor festival ticketing in the past two years--while the cloud-based system is great, it does require you to have access to internet. It would be great to see a version of the software that you can download and temporarily run off-line if you are ticketing in the middle of a closed-down road for a festival with no wifi nearby that is strong enough to power the system. I don't know if it is possible, but something to think about :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anita Werling

Spektrix is just the ticket at the Delphi Opera House! Actually, it's more!

Used daily for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

I have been a strong supporter of the Spektrix system and have spent hours in communication with other organizations that are evaluating multiple ticketing vendors for their organization's requirements. I believe the company is the best option available for organizations such as ours, even though they may not be the least expensive option on the surface.

Pros
Spektrix has robust functionality in all areas, including ticketing, reporting, CRM, membership, and fundraising. The sales interface at the box office is straightforward and volunteers comfortable with computers can be trained quickly. The web interface is customizable if you have a good developer on your team—keeping the customer on our website rather than going off to a ticket vendor was very important to us and Spektrix enables us to achieve this objective. By offering ticketing services to area not-for-profit organizations and to the school corporation for plays, we are able to offset some of the fixed monthly fees for use of the Spektrix system.

Cons
The administrative end requires significant training time. Adding events is generally straightforward, but there is no way to save instances that are in draft form without having all of the seating, pricing, and price lists all completed beforehand—an autosave feature would be nice! Downsides include the clunky ticket designer that doesn't include a graphics option. The scanning interface is limited to Saveo equipment which is an expensive option for a small theater.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Griffen Herrera

Spektrix revue

Used daily for 2+ years
Reviewed 2018-09-28
Review Source: Capterra

Overall, Spektrix was definitely the right choice for us as we were getting our business off the ground. I think we've had some growing pains as both companies have scaled quickly. Occasionally it seems as though they're a little behind their growth in terms of being fully staffed up, but overall we feel well taken care of. Our business is unique to them, but the things we need to have developed will also allow them to go after other businesses like ours.

Pros
Spektrix' customer service SLA and quality of hires in support are bar none.

Cons
There are some missing functionalities that would elevate the status of Spektrix among commercial theater operators in North America such as Captcha, card specific pre-sales, event ticket limits by customer, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Matthew Clay

A system which really makes a difference.

Used daily for 2+ years
Reviewed 2017-10-24
Review Source: Capterra

There have been many benefits, but this have mainly been increased speed of transactions thanks to intuitive layout, increased donations online and at box office, greater insight into customer demographic and booking behavior. We were able to launch a new Membership scheme with multiple levels and benefits which we could not have done on out previous system.

Pros
Spektrix genuinely makes a difference to day to day running of the box office with its smooth and intuitive interface. It is a very flexible system and I have found the way it can be developed to suit the requirements of the venue very useful. The marketing and fundraising functionality help not only the box office but the wider organisation. The support team has always been very strong and the fact that all updates, training and support come at no extra cost sets it apart from other systems. I used Spektrix for many years at my last venue, and when it came to choosing a new system for my current venue I did not hesitate to consider Spektrix and ultimately select it, and again it has made a significantly positive difference to the organisation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexander Scollon

I LOVE SPEKTRIX

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

It is the best ticket and fundraising system I have used, the functionality of program and the easy way it displays data is great. the flow to sell a ticket is simple and the reports are fantastic.

Pros
How easy it is for new staff to pick it up and how quickly patrons can navigate the program. I also love the custom reports and the attentiveness of the support staff.

Cons
I wish there was a way for patrons to move their tickets to different nights online without having to call the box office. Oh also I wish when looking at a patrons history that the orders tab had the names of the show and donation channel like the tickets and donation tabs do. Just looking at the order number is not particularly helpful to me (but maybe others love it?)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Spektrix pricing

Pricing options
Subscription
View Pricing Plans

Spektrix is paid for via a single service charge which scales to the size of the organization and is calculated based on revenue, excluding donations, and billed monthly.

Contact Spektrix to request more information on pricing.

Spektrix features

API
Activity Tracking
Contact Database
Custom Fields
Customizable Reporting
Customizable Templates
Electronic Payments

Activity Dashboard (262 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Management (149 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Data Import/Export (209 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Spektrix

Key features of Spektrix

  • Concessions management
  • CRM
  • Custom tickets
  • Fundraising management
  • Online ticketing
  • Onsite ticketing
  • Print-at-home tickets
  • Kiosk ticketing
  • Reserved ticketing
  • Ticket brokering
  • Reserved seating
  • General admission
  • Mobile ticketing
  • Box Office management
  • Season tickets
  • Activity management
  • Activity tracking
  • Audit trail
  • Barcode scanning
  • Budget control
  • Commission calculations
  • Contact database
  • Contact history
  • Credit card processing
  • Custom forms
  • Customer history
  • Customizable reporting
  • Customizable templates
  • Database access
  • eCommerce management
  • Electronic payments
  • Email distribution
  • Invoice management
  • Opportunity management
  • Project time tracking
  • Promotions management
  • Sales reporting
  • Search functionality
  • Status tracking
  • Subscription services
  • Task planning
  • Transaction monitoring
  • Discount management
  • Prioritizing
  • Customer segmentation
  • Feedback collection
  • Goal setting / tracking
  • PCI DSS compliance
  • Scheduled reporting
  • Customizable questions
  • Customer loyalty program
  • Barcode support
  • Custom fields
  • Email templates
  • Role-based permissions
  • Ticket management
  • Event triggered email
  • Dashboard creation
  • Gift card system
  • Pro forma invoices
  • Prospecting tools
  • Email invitations & reminders
  • Queue manager
  • Availability indicator
  • Access control
  • Tagging
  • Campaign management
  • Booking management
  • Collaboration tools
  • Event ticketing
  • Email marketing
  • User defined attributes
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Benefits

Benefit from barcode scanning in order to scan tickets upon entry to any event. When tickets are scanned the attendance status for that customer automatically updates within the Spektrix system, as well as overall capacity numbers.

Log upcoming tasks and assign them to team members for completion. Users are each able to view and prioritize their assigned tasks and log progress and budget as they are carried out.

Configure automated emails for pre and post show in order to remind attendees of the details beforehand, and request feedback afterwards. Emails can be customized from pre-existing templates.

Create and distribute email marketing campaigns and segment audiences in order to send targeted content to specific demographics. Track campaign progress with reports on conversions, opens, and clicks.

Allow customers to buy tickets online or at any box office point of sale, and configure commissions or fees if desired. Deposits can also be requested alongside ticket reservations and recurring payments can be setup.