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dotdigital is an omnichannel marketing automation platform that enables more than 80,000 marketers in more than 150 countries around the world to use transactional and behavioral data to design, test and send powerful automated digital campaigns that run across all customer channels, from email to SMS and social media. Established in 1999, dotdigital is a global company with more than 300 employees and B2C and B2B enterprise and SME clients.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.1
/5
165
Starting from
No pricing info
Value for money contenders
Functionality
4.1
/5
165
Total features
75
6 categories
Functionality contenders
Overall Rating
4.3
/5
165
Positive reviews
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Overall rating contenders
Sean D.
Marketing Assistant
Computer Software, 51-200 employees
Review source
Transcript
Sean D.: Hey, I'm Sean. I'm a marketing coordinator. I give Dotdigital a four out of five, and for more...
Jennifer K.
Verified reviewer
Religious Institutions, 1,001-5,000 employees
Used daily for 2+ years
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I was quickly able to build my skill in creation of emails, reach a wider audience, and push relevant content to the email list.
I enjoy the drag-and-drop campaign builder and segmentation that are offered, I find that our organization can go back regularly to templates and rebuild similarly styled emails. I also find that Dotmailer helps us reach our audience in the most sophisticated way through Programs that are uniquely tailored to the email subscriber.
I would like for there to be a few tweaks to the address book and segment functionality. I feel in some ways the system requires you to choose one or the other, when I'd like to be able to use a segment vs. an address book. I also would like it to be easier to select campaigns in the segment builder-- i.e. pin selected campaigns at the top.
Ade A.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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We used the platform to target audiences with well-tailored content at the right time, and also create automations that truly work.
It is a very great email marketing platform with drag and drop email builder plus great templates too. The interface is very clean and easy to use. Even a complete newbie can create an impressive email campaign with Dotdigital
There was a time we needed to speak with a member of the support team to resolve a pressing issue but it took a long time to resolve it. Asides that, I have no dislikes while using the platform for email marketing.
James B.
Printing, 11-50 employees
Used weekly for 6-12 months
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Not good. Found the software clunky and hard to use. GUI not the best.
Integration for Magento 2 took nearly 2 weeks to do. Something i did myself in 15 minutes with Klaviyo.
The fact you are put into a 2yr rolling contract (this was never mentioned during the sale) If your software is good, then why do you feel that you have to tie people into it?
Naomi T.
Verified reviewer
Banking, 1,001-5,000 employees
Used daily for 6-12 months
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I like the Dotmailer support team , they were very helpful while we first began using this solution and they have been helpful at every step during these past few months.As a sales and marketing specialist ; I was able to reference the Dotmailer support team approach to my team ,as an example of how to provide effective product support to users. I have got very little knowledge of html and I have...
Dotmailer pricing is on the high side when compared with substitute products.However , with the amount of quality support we have gotten so far ; it does not matter ,as far as it keeps getting the job done for us.
Sean D.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 6-12 months
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This is the end all be all of email campaign management for my medium sized company. We use Dot Digital every single day to track our new leads and put them through our nurture cycle. I can whole heartedly say that without this platform my marketing team would be lost. If you are looking for a way to manage your address books and email campaigns this is where you should stop your search.
The ability to track your email campaigns Super easy to use overall Ranking leads by email engagement has been critical to our business The ability to export the lists to Excell make marketing meetings a breeze Really great for managing address books and targeting segments
When you export the data to excel it exports the file to a .csv by default and in this scenario it is possible that you will lose data more often than if the file were exported as .xls file. However, this seems like a very simple fix and may simply be dependent upon user preference and the software your company works with outside of Dot Digital.
Q. What type of pricing plans does dotdigital Engagement Cloud offer?
dotdigital Engagement Cloud has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of dotdigital Engagement Cloud?
dotdigital Engagement Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does dotdigital Engagement Cloud support?
dotdigital Engagement Cloud supports the following languages:
English
Q. Does dotdigital Engagement Cloud offer an API?
No, dotdigital Engagement Cloud does not have an API available.
Q. What other apps does dotdigital Engagement Cloud integrate with?
dotdigital Engagement Cloud integrates with the following applications:
Shopify Plus, Drupal, WooCommerce, Zapier, WordPress, Twitter, Salesforce Sales Cloud, Meta for Business, BigCommerce, Shopify, Zendesk
Q. What level of support does dotdigital Engagement Cloud offer?
dotdigital Engagement Cloud offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)