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StarChapter

Member-Friendly Association & Membership Management Software

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StarChapter Pricing, Features, Reviews and Alternatives

StarChapter product overview

Price starts from

44

Per month

Per Feature

What is StarChapter?

StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.

Key benefits of using StarChapter

Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.

StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.

Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.

StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Documentation
Live Online
Videos
Webinars

StarChapter pricing information

Value for money

4.2

/5

508

Starting from

44

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

StarChapter features

Functionality

3.9

/5

508

Total features

35

3 categories

Most valued features by users

API
Alerts/Notifications
Data Import/Export
Email Marketing
Mobile Access
Customizable Branding
Customizable Templates
Calendar Management

Functionality contenders

StarChapter users reviews

Overall Rating

4.3

/5

508

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.74/10
Rating distribution

5

4

3

2

1

256

167

69

12

4

Pros
Technical support was very good and responsive. The knowledge base and training resources were excellent.

JS

Jared S.

Star chapter is very responsive, they have competitive pricing and they offer a great product.

WA

Whitnee A.

What we were most pleased with was the ability to integrate with PayPal to streamline our dues and meeting registrations.

MG

Melanie G.

Cons
Changing registration forms, different fields were lost. When the previous financial platform existed, we lost registrations & funding documentation.

DG

Don G.

Their software is VERY difficult to edit. There are 3 places to enter the editing mode but each section only shows a protion of what you need you need to edit, making the experience very infuriating.

MO

Maya O.

Limited layouts, poor user interface, limited customization, expensive.

AS

Andrew S.

Overall rating contenders

Overall Rating

Local CMSA Chapter

Reviewed 3 months ago

Transcript

Latoya L.: Hi, my name is Latoya. I am an independent nurse consultant and I give StarChapter a four...

AvatarImg
AvatarImg

Mary G.

Director of Social Media

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating

Don’t do it

Reviewed 2 months ago

Transcript

Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Outstanding comprehensive association management system

Reviewed 6 years ago

I have used Star Chapter since 2012 for multiple associations I manage. Of all the association management systems currently available, I found Star Chapter to be the most comprehensive and cost effective online software on the market.

Pros

Star Chapter is user friendly for both members and administrators. Customer support is great and highly responsive to questions or problems. Training and resources for administrators and Board members are excellent. One of my groups consists of a senior chapter, a young professionals chapter and a non-profit 501(c)3 education foundation. They wanted one website for all three organizations with capability to manage each of them. The Star Chapter tech team was wonderful in working with our volunteer Board and communications committee to develop a website "skin" that would function on Star Chapter's system.

Cons

I have some Board members that find it cumbersome to RSVP for a meeting when responding to an email invitation. They would prefer a one click method to indicate if they will attend or not, rather than the multiple steps Star Chapter's system requires to login as a member and register to attend a Board or committee meeting that doesn't require a payment. I have asked Star Chapter to consider changing the system to allow for a "yes" or "no" response when members are responding to a system generated event invitation. We had this with Cvent and it worked extremely well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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StarChapter Review

Reviewed a year ago
Pros

The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.

Cons

Reporting is what I like least about StarChapter. Historical information isn't easy to access.

Vendor response

Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Platform with tremendous promise & responsive customer service, but has a steep learning curve.

Reviewed 8 months ago

StarChapter's pitch is that they provide an efficient and effective CRM and website solution for small, under-resourced associations. Three months in, I can see how it will become that solution with a significant investment in time. In the interim, we have lost some business and aggravated some members and it will take time to recoup those losses. At the same time, it is real value for the money. Trying to replicate the functions included in StarChapter through other platforms or combinations of platforms would be everywhere from 50% to 125% more than StarChapter.

Pros

First, StarChapter has a solid value proposition for a small organization -- competitive with Wild Apricot and similar "value" options. However, biggest selling point is its customer support. Unlike Wild Apricot, StarChapter doesn't outsource set up and has an in-house design team that walks you through the process. (start up cost 1/3rd of what I was quoted to set up a Wild Apricot site!). They were very accommodating and worked hard to create a web layout that replicated our branding image, and were able to integrate some external features. The final product exceeded expectations at launch, and was handled seamlessly.

Cons

The steep, steep learning curve and the absence of an on-call service line. Although the set up was excellent, I was not ready to manage the system on my own when we launched. As a result, I really struggled to complete basic tasks, and made lots of errors that resulted in member frustration or confusion. I was able to send in support tickets and get responses - usually within 24 hours, but the damage was often done by the time I got an answer. I think a comprehensive user manual - whether on-line or downloadable, would be really helpful. The knowledge base is very segmented and it's not easy to get step by step instructions when you need them.

Vendor response

Thank you for your feedback, we really appreciate it as it helps us improve our product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Great functionality, but they require you to use their merchant service company

Reviewed 2 months ago

Overall it's a great value and easy to use, I just really don't like the new merchant service requirement.

Pros

I love how the back end runs, they have a wonderful website where you can easily figure out how to use the website on your own. It's VERY easy and the membership management works well.

Cons

They now require you to use their merchant service company, which for our small non-profit is a worse deal then what we've traditionally used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value and easy to use for chapter associations

Reviewed 2 years ago

I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier to use. It is important to small chapter associations with multiple volunteers to make something simple they can use, and then actually do use it to get things done. I am the only paid staff person for my associations so its great to have the support and help with my committees.

Pros

Its simple and has the website/database/financials/surveys/emails all in one.

Cons

The email system is not pretty and has too many templates hidden/buried to update. Make it look more like constant contact and I have no more complaints. Love it

Vendor response

Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.

StarChapter FAQs and common questions

Q. What type of pricing plans does StarChapter offer?

StarChapter has the following pricing plans:
Starting from: $44.00/month
Pricing model: Subscription


Q. Who are the typical users of StarChapter?

StarChapter has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does StarChapter support?

StarChapter supports the following languages:
English


Q. Does StarChapter offer an API?

No, StarChapter does not have an API available.


Q. What other apps does StarChapter integrate with?

StarChapter integrates with the following applications:
PayPal


Q. What level of support does StarChapter offer?

StarChapter offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

Common StarChapter comparisons

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Wild Apricot logo
StarChaptervsWild Apricot
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StarChaptervsClubExpress

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