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StarChapter

4.2
(587)

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Member-Friendly Association & Membership Management Software

(19)

StarChapter Pricing, Features, Reviews and Alternatives

StarChapter FAQs

Q. What type of pricing plans does StarChapter offer?

StarChapter has the following pricing plans:
Starting from: $44.00/month
Pricing model: Subscription

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Q. Who are the typical users of StarChapter?

StarChapter has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does StarChapter support?

StarChapter supports the following languages:
English

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Q. Does StarChapter offer an API?

Yes, StarChapter has an API available for use.

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Q. What level of support does StarChapter offer?

StarChapter offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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StarChapter product overview

Price starts from

44

Per month

Flat Rate

What is StarChapter?

StarChapter is a member-friendly association software company serving association chapters across the United States and Canada. StarChapter works directly with local chapter leaders, national trade and professional associations, association management companies (AMC), and other membership-based organizations to provide them with tools for growth.

Key benefits of using StarChapter

Board members volunteer their time and often find themselves wasting it by doing monotonous and repetitive tasks. With StarChapter, they can spend time doing more productive tasks and helping their chapter grow by increasing meeting attendance, membership retention, and revenues.

StarChapter allows you to have member types, member groups and member categories as needed to effectively manage membership for setting meeting ticket pricing, access to areas of your website, and segmenting for emailing.

Getting membership and prospect records in and out of StarChapter is easy to do. Importing and exporting functionality is especially powerful for local chapters that need to sync their membership database with their national association.

StarChapter's reporting functionality allows you to run reports that can help keep track of your members activities.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Documentation
Live Online
Videos
Webinars

Not sure about StarChapter? Compare it with a popular alternative

Starting from

44

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

312.50

Per month

Per Feature

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

StarChapter pricing information

Value for money

4.1

/5

587

Starting from

44

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

StarChapter features

Functionality

3.8

/5

587

Total features

44

3 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Alerts/Notifications
API
Data Import/Export
Mobile Access
Customizable Branding
Customizable Templates

Functionality contenders

StarChapter users reviews

Overall Rating

4.2

/5

587

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.51/10
Rating distribution

5

4

3

2

1

279

196

86

18

8

Pros
Technical support was very good and responsive. The knowledge base and training resources were excellent.
Star chapter is very responsive, they have competitive pricing and they offer a great product.
What we were most pleased with was the ability to integrate with PayPal to streamline our dues and meeting registrations.
Cons
Changing registration forms, different fields were lost. When the previous financial platform existed, we lost registrations & funding documentation.
Their software is VERY difficult to edit. There are 3 places to enter the editing mode but each section only shows a protion of what you need you need to edit, making the experience very infuriating.
Limited layouts, poor user interface, limited customization, expensive.

Overall rating contenders

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LaToya L.

Nurse Consultant

Management Consulting, 1-10 employees

Review source

Overall Rating

Local CMSA Chapter

Reviewed a year ago

Transcript

Latoya L.: Hi, my name is Latoya. I am an independent nurse consultant and I give StarChapter a four...

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Mary G.

Director of Education

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating

Don’t do it

Reviewed a year ago

Transcript

Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter...

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Jennifer D.

Education Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Near Perfect

Reviewed 4 years ago
Pros

It is a cost-effective way to manage association information, particularly with officer transitions. It also allows for quick and easy web site updates and various notifications to different member types. It has made membership information management and document retention a breeze as well!

Cons

Meeting registration requires multiple steps, which may be a deterrent for members who don't often use a computer or need to take extra steps to pay for an event , etc.

Vendor response

Thank you for your feedback, we really appreciate it as it helps us improve our product.

CH
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Cindy H.

Nonprofit Organization Management, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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StarChapter Review

Reviewed 3 years ago
Pros

The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.

Cons

Reporting is what I like least about StarChapter. Historical information isn't easy to access.

Vendor response

Thank you for your feedback, we really appreciate it as it helps us improve our product. We are sorry to hear that you're experiencing difficulty with the reports. If you could please enter a support ticket, our team will get in touch with you to get more information.

MC
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Marie C.

Accounting, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I regret this purchase so far

Reviewed 3 years ago

I am not happy. Customer service always finds reasons why the problem is about me, instead of about their non-user-friendly platform.

Pros

It's attractive for the users. When you can get the features to work it has a polished looks. Content added in the admin menu is automatically added to the website.

Cons

Where do I start? I have a long list of complaints about this platform. If it were more user-friendly it would be great. Unfortunately it is not user-friendly or intuitive. I have used other systems that required much less customer service requests on my part. I would not call myself a tech expert but I do tend to navigate technology with mild to little difficulty, including editing my own website and some light coding, so I am not a complete novice. I am constantly having to go back and rewatch support videos or fiddle with the system because its just not intuitive. If and when i do figure out something that should be simple, the features are pretty nice, but the platform is so frustrating that I have not found the transition worth my while and I regret it.

Vendor response

Thank you for posting a review, we would like the opportunity to investigate your feedback further and we'll reach out to schedule some time.

DR
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Debbie R.

Nonprofit Organization Management, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value and easy to use for chapter associations

Reviewed 4 years ago

I've used Star Chapter now for 10 years. Over this time things have gotten much better and easier to use. It is important to small chapter associations with multiple volunteers to make something simple they can use, and then actually do use it to get things done. I am the only paid staff person for my associations so its great to have the support and help with my committees.

Pros

Its simple and has the website/database/financials/surveys/emails all in one.

Cons

The email system is not pretty and has too many templates hidden/buried to update. Make it look more like constant contact and I have no more complaints. Love it

Vendor response

Thank you for your feedback, we are happy to announce that an update to the email functionality and templates will be available soon.

TH
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Tracey H.

Marketing and Advertising, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Choose StarChapter for a Streamlined, Easy-to-Use, Time-Saving Association Management Software

Reviewed 4 years ago

Before StarChapter, we had a website that we built and maintained ourselves. It was outdated and hard to administer. We used an email campaign software, an invoicing software, paid hosting fees, used a security software, and tracked attendees at our events in a spreadsheet — it was a bulky way of operating. Our organization looks so professional now! We were able to consolidate all our other systems into one which is such a time saver! I'm not sure we're saving any money, but the time, ease of use and professional image is worth it. I highly recommend that anyone in an association consider StarChapter. I couldn't be happier with a management software.

Pros

StarChapter has streamlined our volunteer organization's processes and saved each of us time — which is important as volunteers! It's eliminated the use of an email campaign system and invoicing system. It has streamlined our communication with the newsletter feature, and contacting members and non-members with the email templates makes our roles simpler. I love that each of our board members are learning how to maintain their own pages through StarChapter's Knowledgebase. Everything you need to know is in there and it's presented in a style that's easy to read, follow and understand. I've had to request support for a couple items that were more complex than what I could handle, and their support team has responded within a day or two to resolve the challenge.

Cons

I've been using the software for about eight months. I think I still have so much to learn — it's a very robust software — yet they do make it easy to use. I just wish I could dedicate more time to really diving in to understand the connections between the modules and how to maximize the software.

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