Starred Pricing, Features, Reviews & Comparison of Alternatives

Starred

Customer feedback solution

4.67/5 (15 reviews)

Starred overview

Starred is a customer-friendly feedback solution which enables brands to engage with customers and gain actionable feedback through simple online surveys. Incorporating a number of ready-made questionnaires, Starred aims to encourage customer response with personal email invitations and single page surveys.

Automated emails with re-rating technology allow users to respond to customers automatically and give them feedback on their feedback. A conditional 'thank you' page is designed to encourage positive clients to leave a review. With multi-channel feedback functionality, Starred enables users to obtain verified feedback from multiple channels including Facebook, Twitter and WhatsApp. Customization tools allow users to edit the look and feel of invitation emails and surveys.

Firefight email, real-time dashboard and priority matrix features help users to turn feedback insights into action. Starred’s firefight system ensures negative feedback is followed-up instantly by sending emails directly to the people capable of solving the issue. Benchmarking technology allows users to track company status and performance in real time. API and CRM integration helps users automate the feedback process of sending out invitations and feeding back results.
www.starred.com

Pricing

Starting from
$399/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

Dutch, English
Starred screenshot: Select the type of feedback required and choose from a selection of ready-made popular surveysStarred screenshot: Ensure all questions fit on a single page to encourage customer responseStarred screenshot: The priority matrix shows priority rankings per client group at-a-glance

Starred reviews

Excellent
10

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.6
  5.0
Marcel Joosten

Absolutely the best feedback software there is

Used daily for 2+ years
Reviewed 2017-11-04
Review Source: Capterra

NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsiteIt flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers

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Anonymous

Innovative tool with high response rates. Easy to use, and easy to fill in!

Used weekly for 2+ years
Reviewed 2017-11-11
Review Source: Capterra

The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS. The great Customer support team, who are always ready to help. The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback

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Sue Perry-Whitehead

Really great - fab tool and Starred are great people to work with

Used weekly for 2+ years
Reviewed 2017-10-31
Review Source: Capterra

A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countriesExtremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner

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Elke Agten

Starred makes gathering customer feedback an easy experience

Used weekly for 1-2 years
Reviewed 2017-11-06
Review Source: Capterra

Greater insight in the user experience of our service Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.

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Maartje Symons

Starred is extremely helpful and personal and the tool really user-friendly!

Used other for 2+ years
Reviewed 2018-02-09
Review Source: Capterra

The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.

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Starred pricing

Starting from
$399/month
Pricing options
Free trial
Subscription
View Pricing Plans

Plus: $399/month
Elite: $659/month
Professional: $1059/month
Enterprise: Tailor-made offer

Starred features

API
CRM Integration

Activity Dashboard (166 other apps)
Activity Tracking (122 other apps)
Automatic Notifications (159 other apps)
Automatic Reminders (158 other apps)
Calendar Management (146 other apps)
Custom Fields (127 other apps)
Customer Database (118 other apps)
Customizable Branding (150 other apps)
Customizable Reporting (130 other apps)
Customizable Templates (130 other apps)
Data Import/Export (146 other apps)
Electronic Payments (113 other apps)
Email Integration (146 other apps)
Email Templates (108 other apps)
Mobile Integration (118 other apps)
Reporting & Statistics (168 other apps)
Social Media Integration (127 other apps)
Third Party Integration (163 other apps)

Additional information for Starred

Key features of Starred

  • Customer activity tracking
  • Membership management
  • Feedback management
  • Personal email invitations
  • Survey management
  • Surveys & feedback
  • Forms management
  • Real-time dashboards
  • Status tracking
  • Priority matrix
  • Collaboration tools
  • User management
  • Customized look and feel
  • Ratings & reviews
  • Benchmarking
  • Conditional thank you page
  • Negative feedback follow-up
  • API
  • CRM integration
  • Ready made questionnaires
  • Group management
  • Filter survey results
  • Holding structure
  • Tagging
  • Multi-language
  • Feedback automation
  • Feedback collection
  • Multi-channel feedback
  • Access rights
View All Features

Benefits

Multi-channel feedback allows users to gain verified feedback from multiple channels including Facebook, Twitter and WhatsApp.

Ready-made questionnaires are included for a range of use cases, and customization tools allow users to edit the look and feel of their invitation emails and surveys.

Smart API and CRM integrations helps users automate the feedback process of sending out invitations and feeding back results.

Starred offers a respondent-friendly solution by sending personal invitations to customers and ensuring all survey questions fit on a single page.

Users can create a holding structure which reflects their own organization structure, then give selected colleagues appropriate access rights.