App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

SurveyMonkey vs Zoho Survey Comparison

Add to Compare

Compare similar apps

Qualtrics CoreXM logo

Qualtrics CoreXM

4.8

Mailchimp logo

Mailchimp

4.5

SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

4.5

Connecteam logo

Connecteam

4.8

FastField logo

FastField

4.8

Google Forms logo

Google Forms

4.7

Good recommendations?

Overview

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

Category Leaders

Zoho Survey is an online survey and questionnaire creation software, scalable to suit your specific needs. Learn more at https://www.zoho.com/survey/

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

9.4K

5

4

3

2

1

6.1K

2.7K

447

71

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.6

366

5

4

3

2

1

238

113

12

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.

Pros

I love that it has a free version. This is particularly helpful to companies who don't really need sophisticated survey forms and just need to collate information and data.
The simplicity of the tools and the clean clear interface make it easy to use and look good. Also like the idea of the integration with CRM.
This tool is very easy to use and can help you create great surveys with their canned options or easy customization.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Cons

Navigation sometimes is difficult with a weak network.
In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use.
At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features54
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • NPS Survey Structure
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Metrics
  • Presentation Tools
  • Q&A Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Total features49
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Benchmarking
  • CRM
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • NPS Survey Structure
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Metrics
  • Presentation Tools
  • Q&A Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations199
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations19
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey helps your business answer inquiries!

Reviewed 4 years ago

The benefits of using Survey Monkey include creating unlimited surveys for your clients or customers. Other benefits of using Survey Monkey include being able to select amongst four different types of plans to connect with customers. Additional benefits include 1 user per account to comment or use collaboration tools. More benefits include survey analysis of the surveys submitted as an administrator. Overall, Survey Monkey is a good tool to use to offer customer feedback for your business.

Pros

Survey Monkey offers five different subscription plans for users to select. Survey Monkey is a good way to send general inquiry forms to clients. Survey Monkey interfaces with Google and Facebook to allow users to log into accounts. Survey Monkey allows users to view responses from other users, clients, or customers. Survey Monkey provides a easy to navigate user friendly interface that allows users to build customized surveys.

Cons

Survey Monkey limits the amounts of responses that the administrator can view. Survey Monkey only allows upgrades with more features of survey. Survey Monkey offers limited customer support with the basic plan. Survey Monkey offers 10 questions per survey for the basic plan. Survey Monkey offers limited data export for such files like .csv, .pdf, .ppt, and .xls.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to setup Easy to use

Reviewed 4 years ago

I use survey monkey to collect survey data.

Pros

Survey Monkey provides a great UX. The product is easy to use.

Cons

I do not have any issues with Survey Monkey at this time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Very helpful software

Reviewed 4 years ago

It helps me to create own surveys.

Pros

We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations. The responses are easy to filter through once you receive them.

Cons

Survey Monkey only allows upgrades with more features of the survey. Survey Monkey offers limited customer support with the basic plan.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurveyMonkey logo

SurveyMonkey

We use this product to collect reviews and comments from our customer/student population.

Reviewed 4 years ago
Pros

This software is quick and easy to use. Functionality is flexible and surveys can be generic or specific depending upon your audience.

Cons

It would be nice if you could brand your survey to match your organization instead of the survey saying survey monkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey

Reviewed 2 years ago

Survey Monkey makes taking survey super easy and fast.

Pros

Survey monkey makes taking surveys quick, easy, and accessible. It was easy to use as a survey maker and survey taker.

Cons

The only thing I can recall for improvements with Survey Monkey is to reduce the number of ads that come with the surveys.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Excellent tool to take a survey

Reviewed 4 years ago

I can only recommend survey monkey! It‘s super easy to set up a professional survey thanks to survey monkey.

Pros

Excellent tool to take a survey. I use only survey minkey for primary research at my university. You can set up a survey very fast through Survey MonkeyIt‘s also very easy to send it to friends and to post as the people don‘t have to sign in to take the survey! Also survey monkey has amazing templates to create a professional survey!

Cons

You can only ask 10 questions for free. Also the branding appears everywhere. Furthermore, you cannot repeat a question when setting up your survey. Sometimes it can be very useful in order to be faster in setting up the sruvey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Is there an alternative? I mean there are, but really, who competes?

Reviewed 2 years ago

I love working with Survey Monkey. I will continue to work with survey monkey. I am a survey monkey.

Pros

I use Survey Monkey on a monthly basis to get feed back into all kinds of things. I reach out to my team and poll them on the effectiveness of initiatives, action items for the next team meeting, and general feedback. I also use it to get feed back on specific events or items we have completed to better understand the successes and failures of each item. With this feedback I am better equipped to adapt for the next time around. Survey MOnkey makes all of this data gathering simple and easy.

Cons

There is a delicate balance of how many surveys you should send out. You dont want to survey out your staff. Its also important to make sure that its not a survey for surveys sake. It needs to be analyzed and action items set based on your results. Nothing kills survey responses faster than the belief they are pointless.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SURVEY MONKEY (THE PRODUCT SURVEY KING)

Reviewed a year ago

Great!! helps in busines trends

Pros

Pre defined templates, reach to mass media, report generation, trend analysis

Cons

In the middle to survey many times the survey ends saying you are not eligible,,, it should be at the start of survey

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey Feedback

Reviewed 2 months ago

I love Survey Monkey! I could not survey without it.

Pros

What I like the most about Survey Monkey is the fact that it is user friendly.

Cons

I wish that survey monkey had more templates in its library.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Savvy

Reviewed 3 years ago

Survey Monkey is useful when a survey is needed for our setting.

Pros

This software allows us to survey students on a variety of questions for different classes. The surveys are easy to create.

Cons

This software is not as easy to use as other survey options on the internet: Survey Monkey, Google forms, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Easy to use

Reviewed 4 years ago
Pros

Easy to use and collect info from multiple people

Cons

At the end of each survey it asks to create your own survey

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Basic survey software

Reviewed 4 years ago
Pros

Very user friendly Quick to set up and execute

Cons

Survey does not look as professional to participants as other survey building softwares

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey monkey review

Reviewed 3 years ago

It is really easy to use and I my takes a few minutes for each survey

Pros

The good thing about survey monkey is an easy way to take surveys about prettt much about anything..

Cons

Sometimes when using survey monkey they bring you right to the survey sometimes right after taking the survey the take you to another one

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

How great is Survey Monkey

Reviewed 4 years ago

We use Survey Monkey a lot. Any time we need to quickly poll colleagues , we can quickly create and send a Survey Monkey survey.

Pros

Survey Monkey lets users easily track responses to survey questions while the survey is in use. Previous surveys are saved which makes it really convenient. Survey monkey makes it really easy to track users who haven't responded so that follow-up invitations can be sent.

Cons

The design capabilities in Survey Monkey are pretty limited. The templates they provide could allow you to change more.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey anything

Reviewed 3 years ago

Survey monkey is a survey software and any one can add there own survey, it can be based on our collage, business, classes too. This software help to survey what you want. We can do survey any where you want with the help of internet. We can skip the question without answering if you don't wish to answer it. There is no need to register for a survey we can directly attend any survey. And also,if we attended a survey after routine questions we can skip the survey or go out, or if that the survey is not good or think that the survey is enough.

Pros

This software help to survey what you want. We can do survey any where you want with the help of internet. We can skip the question without answering if you don't wish to answer it. There is no need to register for a survey we can directly attend any survey. And also,if we attended a survey after routine questions we can skip the survey or go out, or if that the survey is not good or think that the survey is enough.

Cons

There is not much cons about this software, some are, we are available with free version of the software, but we will not available all the features in this version. Only paid version contains all the features. This software is not good for lengthier and complex survey. There should be a view option of who all are surveyed and the surveyed points are taken not together if a bad surveyor make the results worst.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey

Reviewed 3 years ago

I would recommend Survey Monkey for anyone that needs to survey people.

Pros

Great way for co-workers, friends, families and customers to take a survey and get feedback from others.

Cons

One negative is that the people that are taking the survey needs to have access to a computer or phone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Best Survey tool

Reviewed 2 years ago

Survey monkey is the premier survey platform, easy to setup and use.

Pros

Survey monkey is the easiest, most intuitive survey tool. Easy to collect data on empolyees, customers, and business partners.

Cons

I can't think of anything, honestly. It's easy to setup and you can begin collecting feedback in minutes!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Surveymonkey is the best Survey management tool

Reviewed 2 years ago

Survey monkey makes the feedback related survey creation process straightforward and easy.

Pros

Surveymonkey covers all our need to create custom forms to collect feedback from our users. Ready templates, custom question formation tools are very helpful and helps us rapidly create various surveys to collect feedback from our customer base.

Cons

Surveymonkey evolved in such a perfect way to cover all needs of survey creation, we do not have any serious complaints so far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Top notch software

Reviewed 3 years ago

Overall, I love survey monkey and it's my go to survey creator!

Pros

I like that its easy to set quizzes as well as surveys and can be used for my business as well as for personal use for family and friends

Cons

Something that I dont like is that there is a lot of steps that go into creating surveys and while its easy to use, condensing it would be more effective

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SurveyMonkey logo

SurveyMonkey

Branching is too limited to be valuable - and they charge you through the nose for it

Reviewed 3 years ago

Poor.

Pros

Customer Support, when you pay for the top tier, is responsive and polite. Other than that, this whole service is for the birds.

Cons

The survey functionality. It's limited branching prevents us from hosting the survey we need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Making Surveys Easy

Reviewed a month ago
Pros

The survey builder made creating the survey easy.

Cons

I found it quite expensive to get your results

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

SurveyMonkey

Reviewed 3 years ago

I have enjoyed creating business surveys with monkey survey, for someone with no knowledge of survey writing, monkey survey is for you. You wont go wrong.

Pros

provides absolutely amazing research surveys and template surveys as well that people out there can easily respond to whilst l also get accurate data that is helpful for the company. value for money, its worth its cost compatible with other software when you now want to export collected survey data can be used for the simplest survey like a yes or no for a meeting, to complex surveys that has complex data needed its ability to compile all collected data into a single file is amazing, no matter the quantity it delivers results

Cons

the logo for survey monkey just wont go away, it confuses our clients a bit to see 2 logos of companies on one survey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Decent free option

Reviewed 2 months ago
Pros

I like that the software is free. We don’t do a ton of surveys so we did not want to invest a lot of money for a product that was rarely used.

Cons

There are parts to the survey building that are not as easy to navigate online when creating a survey or adding contacts to an existing survey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

User friendly Survey Tool

Reviewed 4 years ago
Pros

SurveyMonkey offers a variety of templates and survey features that can be tailored to the client's desired need. The functionality of creating the survey is extremely easy, and ease of viewing the survey reports is excellent.

Cons

This might seem like an odd "con" but if someone edits their survey responses, then the numeric placement of the survey changes. For example, if a respondent was the 5th person to complete the survey and then goes back and edits the survey, then the respondent's survey number changes. It sometimes makes it little difficult to track a respondent's survey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Good Surveys

Reviewed 3 years ago

Survey Monkeys surveys are in the easiest format to complete out of all the sites I use. However I make more off of the other sites because they give more opportunities.

Pros

It had a good format for its surveys and they are fairly easy to do.

Cons

You don’t get very many survey opportunities like you do with other survey sites.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho Survey logo

Zoho Survey

Keeps It Simple (No Stupid Included)

Reviewed 2 months ago
Pros

Zoho Survey is a very easy-to-use, seemingly no frills survey and polling tool... it's very inexpensive especially in the grouping of more expensive options like Mail Chimp's lead page poll feature, Survey Monkey's paid account options, and other more cumbersome and comprehensive options like a HubSpot for example. I like it for what it is. I like it for its inclusivity, meaning anyone day 1 on the job can be shown Zoho and figure it out with little to no help.

Cons

Although the consumer facing view is as easy and simple to use and view as it is internally facing, to me it is not as aesthetically, UX/UI so, as say SurveyMonkey. It is in-between the look and feel of say a Google Form and the elevated appeal and function of SurveyMonkey or other more sophisticated tools. However, it is still a great reputable piece of software!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho Survey logo

Zoho Survey

Excellent Choice for our Surveys

Reviewed 5 years ago
Pros

After checking several survey apps, including SurveyMonkey, I have finally decided to get ZohoSurvey. I has all the features you can need for a much better price. they provide an excellent customer service.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zoho Survey logo

Zoho Survey

Decent online survey builder that easily integrates with ZohoCRM

Reviewed 4 years ago
Pros

Point and click integration with ZohoCRM is the best feature. The survey design is not as good as SurveyMonkey but we have continued to use ZohoSurvey given its relative ease of use and the integration with ZohoCRM.

Cons

The survey design feature is not as 'pretty' as SurveyMonkey's. In addition, support is not as responsive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho Survey logo

Zoho Survey

As the survey tool inside Zoho One suite it gets the job done. Probably would consider it separately

Reviewed a year ago

Great survey tool, very complete and straightforward. Would recommend it for all Zoho One users. However if you do not need to integrate your survey answers to your CRM you will probably can get the job done with free tools like Surveymonkey or Google Forms

Pros

Zoho Survey comes integrated with Zoho One suite solutions. The answers can integrate within Zoho CRM Great customization features.With seamless drag and drop blocks you can build a survey template from scratch in short time.

Cons

I wouldn't consider buying Zoho Survey as a stand-alone product. The tool has been designed to work as an extension of Zoho One, it doesn't integrate well with third party crms.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho Survey logo

Zoho Survey

Simple! BEST! MindBlowing!

Reviewed 5 years ago

This is cheap survey tool and can be used for small surveys for your product and initial stage of your organization growth and success track. I would recommned this as I personally like it

Pros

Very simple to setup Very cheap compare to other surveys in market We have used this tool along with Surveymonkey in initial stage of our setup and results were mind blowing and it is very very cheap. BI reports, Compatibility with Google drive and Reports too good Best embedded code and integration with shopify as well.

Cons

They should have more templates for design which is missing I feel. More features needed if we have to make complex surveys with page logic. Email confirmation after survey submitted - they can introduce new template and integration with other mail box like gmail and hot mail, now they only have zoho mail configured