TicketSearch Reviews

Ticketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business.

Weekend contact, need to be more available 24 hours a day all week for companies that's open 24/7

As always, it's great to hear from you Stevie, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has an urgent issue, and aim to offer longer support hours for non-urgent cases as we grow. Thanks again. - Dan

TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.

I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.

Eileen, it's great to hear that the Support Team's efforts are appreciated. We know this is where many systems are lacking, so our biggest endeavour is letting our clients know we are here for them when they need us. Thanks for taking the time to provide a review! - Dan

[sensitive content hidden] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service.

We are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined.

Thanks for the review Amy! Re: Reports. We're excited to let you know that we'll be introducing Custom Reports later this year. This should help you streamline your end of year reporting. I'll send out a Client Notice when this is available. Thanks again. - Dan

-Simple setup and easy to create events by non-technical users-Flexible event display/setup (our events & tickets can vary significantly)-Easy integration with our website-Very reasonable pricing (no charge for donations)-Easy to create pre-event emails and reminders

-Integration with MailChimp not really automated.

We appreciate the review Rick! I know given your experience with past platforms, you were hesitant to make the switch to TicketSearch. I'm glad the Support Team's efforts have helped create a great experience for you. Re: MailChimp. It's important to keep in mind that the level of automation is related to the MailChimp plan you are subscribed to. I'll contact you with additional details. Thanks! - Dan

I looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use.

It is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives.

Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs, we have already begun development on a 'Pay What You Can' ticket option. We're glad our alternative solution has been satisfactory in the meantime. Please keep up the feedback, as we always want to hear our clients' needs to assist with improving system functionality. Thanks again. - Dan

The folks who staff Ticket Search are brilliant at what they do, coming up with customized solutions to the unique challenges an individual company like ours has faced in setting up a new ticketing system. They work hard at coming up with ideas on how best to help us and are incredibly fast to respond when an issue arises. Lovely people who have a great product to offer that is incredibly reasonably priced and who never blame their clients when something goes wrong. Top-notch on every level.

There are the odd bugs that still need to be worked out, but they have not prevented us from having a perfectly workable system.

Thank you for taking the time to leave this stellar review Matthew. It's always great to hear that our hard work and effort to support our clients is appreciated. It can be challenging to determine solutions to our client's unique setups, and we're happy to hear that our ideas have worked for you. Thanks again for the positive feedback! - Dan

The thing that I love the most is the value we get from the CRM and the analytics reports. We're able to see where our guests are coming from and maximize our our ROI.

The initial setup can be tedious, but the support team is friendly as they walk you through the process. And, once you get the core setup done, creating new branded email responses, ticket templates, and events is a breeze.

Thanks for taking the time to leave a review Cyndee! We're happy to hear the tools in the system have provided the ROI you were looking for.

Product is fairly easy to use and is easy for customers. Customer service is always amazing, and they are able to help answer my questions, any day and anytime! Price is great compared to other websites.

The options are still a little limited. Competing theater sites in our area can show photos of seat views, and can also have other options we don't seem to be able to use in our system.

Thanks for the great review Sabbrina! Seat View Images are indeed a feature of the system. I've asked the support team to contact you to review this and related features. Thanks again! - Dan

Great functionality! Excellent customer service, quick response time.

Was a bit of a learning curve to learn initially

Thanks for taking the time to leave us a great review Sylvia! - Dan

The entire experience was generally seamless. Ability for persons to pay online, data collection, sending out of complimentary tickets.

Linking with MMG would be a welcome addition.

Thanks for the review Matthew! We put 110% into our managed services and we're glad our phone and event-day sales, scanning and support staff were helpful to the success of your event. The team was happy to provide our design & customization skills, as well as online payment gateway and reporting reconciliation services. We look forward to assisting you with your next event! - Danté

Their customer service is second to none! Issues were resolved with ticket purchasers in a matter of minutes. The Daily Reports were very well detailed and could be specific to our needs.

No Cons! When ever I had an issue, concern, or idea, TicketSearch took care of it immediatley!

Tom, thank you for this amazing review. We take pride in our customizable Reporting functions, and we're glad that this feature was helpful for you. At TicketSearch, our goal is to make the ticketing process as easy and stress-free as possible, and we're happy that we were able to provide this level of service to you. Thank you again for your kind words, and we hope to work with you again in the future! - Dan