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Touchpoint CX
Empower employees to improve customer experience
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Touchpoint CX - 2026 Pricing, Features, Reviews & Alternatives
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Touchpoint CX overview
What is Touchpoint CX?
Touchpoint CX is a cloud-based customer experience (CX) management platform. It executes and consolidates voice of customer (VoC) feedback data in a unified dashboard with an interactive resolution system and analytics reporting function.
Detect and prevent issues that impact customer claims and business performance by streamlining operational inefficiencies and identifying opportunities to reduce churn.
Investigate and understand issues that cause bottlenecks.
Highlight areas contributing to poor department performance. Develop a long-term customizable reporting framework that shares critical detail with relevant stakeholders in near-real-time. Improve retention, reduce overheads and mitigate potential operational risk.
Turn customers into advocates at scale.
Drive advocacy, retention, and engagement with business stakeholders and customers through loyalty and incentive programs. Convert new, or lapsed customers into loyal advocates with programs that drive repeat engagement and create loyal advocates of your brand.
Key benefits of using Touchpoint CX
Unify customer experience and operational data into a single enterprise view.
Engage customers at the moment with personalized event-triggering surveys.
Focus feedback on moments that matter most.
Deliver relevant insights to each individual and area of the business with flexible reporting dashboards.
Empower staff by extracting meaning through text analytics.
Understand trends and impact using advanced analytics.
Motivate and empower frontline staff to take action with personalized dashboards and KPIs.
Drive immediate action with real-time alerts.
Based in New Zealand, Touchpoint Group is PCI DSS compliant and ISO 27001 certified, ensuring all your customer data is captured and stored safely.
Starting price
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Touchpoint CX pricing
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Touchpoint CX support options
Typical customers
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Touchpoint CX FAQs
Touchpoint CX has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
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Q. Who are the typical users of Touchpoint CX?
Touchpoint CX has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Touchpoint CX support?
Touchpoint CX supports the following languages:
English
Q. Does Touchpoint CX offer an API?
No, Touchpoint CX does not have an API available.
Q. What level of support does Touchpoint CX offer?
Touchpoint CX offers the following support options:
Chat, Email/Help Desk, Knowledge Base, Phone Support