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Typeform vs XM for Customer Experience Comparison (2026)
Add to Compare
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Google Forms
4.7
SurveyMonkey
4.6
Jotform
4.7
Good recommendations?
Typeform
4.7
(984)5
700
4
247
3
28
2
4
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
XM for Customer Experience
4.6
(255)5
180
4
62
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Capture richer insights with conversational surveys, smart logic, and AI-powered analysis that brings trends to the surface.
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.7
984
5
4
3
2
1
700
247
28
4
5
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.6
255
5
4
3
2
1
180
62
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“I especially liked the customization features, templates, and logic-based workflows that make forms feel more engaging compared to traditional survey tools.”
SP
Sonu P.
Systems Analyst
“Additionally, the ability to view responses in an organized and visually clear way helps a lot when analyzing data, making the entire process feel efficient and well thought out.”
EG
Elaine G.
Customer Success and Operations Manager
“In sum, Typeform has assisted me in transforming random phone calls into online applications, thus I qualify auto transport leads in a shorter time and do not need to miss key car details.”
JP
John P.
Transport Broker
Pros
“It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly.”
Brett G.
Mgr., Market Insights
“Very helpful for gathering opinions and reviews of internal processes and company updates.”
MA
Mike A.
Sales
“A dashboard allows management to review the performance of individual Consultants per mission, account or profile.”
HA
Henri A.
Analytics Market Manager
Cons
“What I liked least is the lack of flexibility in the layout, especially the fact that I cannot place two questions on one screen.”
Pd
Patricia d.
manager
“Some useful features are locked behind premium plans, which may not provide the best value for smaller teams or individual users.”
SP
Sonu P.
Systems Analyst
“Having to pay for additional features like email contacts to have survey go out to a wider audience was difficult to use”
ZH
Zoran H.
President
Cons
“Some parts of the tool are a bit clunky for example the survey upload feature, which for the type of surveys we do, doesn't work very well and often rejects.”
Josh D.
Head of Procurement
“We decided not to proceed with the purchase due to cost”
SG
Shelby G.
QA & Environmental Manager
“UI not intuitive and not as flexible as other products, things like Survey Monkey, etc.,”
CM
Christopher M.
Finance Manager
- Vendor responds to reviews
- Last review17 days ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features90
- 360 Degree Feedback
- AI/Machine Learning
- API
- Abbreviation Detection
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Appointment Scheduling
- Assignment Management
- Autofill
- Automated Routing
- Automatic Transcription
- Autoresponders
- Behavior Tracking
- Behavioral Analytics
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Community Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Retrieval
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Onboarding
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Creation & Design
- Forms Management
- Gamification
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Qualification
- Lead Segmentation
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offboarding
- One-to-One Messaging
- Online Forms
- Online Polling
- Panel Management
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Pulse Surveys
- Q&A Management
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Conversations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Statistical Analysis
- Summary Reports
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Test/Quiz Creation
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features145
- 360 Degree Feedback
- AI/Machine Learning
- API
- Abbreviation Detection
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Appointment Scheduling
- Assignment Management
- Autofill
- Automated Routing
- Automatic Transcription
- Autoresponders
- Behavior Tracking
- Behavioral Analytics
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Community Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Extraction
- Data Import/Export
- Data Retrieval
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Onboarding
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Creation & Design
- Forms Management
- Gamification
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Qualification
- Lead Segmentation
- Live Chat
- Live Results Sharing
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Question Types
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offboarding
- One-to-One Messaging
- Online Forms
- Online Polling
- Panel Management
- Payment Processing
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Pulse Surveys
- Q&A Management
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Conversations
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Statistical Analysis
- Summary Reports
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Test/Quiz Creation
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations50
- ActiveCampaign
- Adobe Analytics
- Aircall
- Airtable
- Annex Cloud Loyalty Experience Platform
- Asana
- Brevo
- Calendly
- Canva
- Chattermill
- Chili Piper
- ClickTale
- Contentful
- DataGrail
- Dynamics 365 Business Central
- EnjoyHQ
- Evernote Teams
- Fomo
- Freshdesk
- Freshsales
- Fuel Cycle
- Fullstory
- GitHub
- GitLab
- Glassbox
- Gmail
- Google Docs
- Google Drive
- Google Forms
- Google Sheets
- Google Slides
- Grade.us
- HubSpot CRM
- Jira
- Kantata
- Kit
- Klaviyo
- LogRocket
- MailerLite
- Make
- Marketo Engage
- Medallia Agent Connect
- Mention
- Microsoft Excel
- Microsoft Teams
- OneDrive
- Ortto
- Paymo
- Pendo
- Pipedrive
- Productboard
- Quantum Metric
- Redmine
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Shopify
- Slack
- SocketLabs
- Stripe
- Tableau
- Tango
- Thinkific
- Tray.io
- Trello
- Tremendous
- Twilio
- UserTesting
- WordPress
- Xoxoday
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- monday AI Work Platform
- Total integrations34
- ActiveCampaign
- Adobe Analytics
- Aircall
- Airtable
- Annex Cloud Loyalty Experience Platform
- Asana
- Brevo
- Calendly
- Canva
- Chattermill
- Chili Piper
- ClickTale
- Contentful
- DataGrail
- Dynamics 365 Business Central
- EnjoyHQ
- Evernote Teams
- Fomo
- Freshdesk
- Freshsales
- Fuel Cycle
- Fullstory
- GitHub
- GitLab
- Glassbox
- Gmail
- Google Docs
- Google Drive
- Google Forms
- Google Sheets
- Google Slides
- Grade.us
- HubSpot CRM
- Jira
- Kantata
- Kit
- Klaviyo
- LogRocket
- MailerLite
- Make
- Marketo Engage
- Medallia Agent Connect
- Mention
- Microsoft Excel
- Microsoft Teams
- OneDrive
- Ortto
- Paymo
- Pendo
- Pipedrive
- Productboard
- Quantum Metric
- Redmine
- Reputation
- ReviewTrackers
- Salesforce Sales Cloud
- ServiceNow
- SessionCam
- Shopify
- Slack
- SocketLabs
- Stripe
- Tableau
- Tango
- Thinkific
- Tray.io
- Trello
- Tremendous
- Twilio
- UserTesting
- WordPress
- Xoxoday
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- monday AI Work Platform
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