Veeva CRM Features List

Veeva CRM Reviews

Veeva CRM

A CRM system for the life sciences industry

4.33/5 (9 reviews)
3,493

Veeva CRM Feature Summary

  • Prebuilt integrations

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (273 other apps)
Activity Dashboard (132 other apps)
Activity Tracking (94 other apps)
Automatic Notifications (128 other apps)
Automatic Reminders (125 other apps)
CRM Integration (92 other apps)
Calendar Management (120 other apps)
Contact Database (95 other apps)
Custom Fields (99 other apps)
Customer Database (101 other apps)
Customizable Branding (121 other apps)
Customizable Reporting (109 other apps)
Customizable Templates (102 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (95 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (110 other apps)
Third Party Integration (122 other apps)

Veeva CRM Feature Reviews

6 reviewers had the following to say about Veeva CRM's features:

Laurent Barrat

Verified Reviewer

Veeva, a SaaS CRM for Pharmaceutical Laboratories

2015-06-23

As usual, the main thing is to define precisely what you want, but once it's done, Veeva is highly customizable. And quickly.

Pros

I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example) What if very useful too, is the import tool, allowing you to import / update and export data of your database.

Cons

So a good way to improve this app should be to provide good offline version on various platforms. Reports are to be improved too, as the reporting tools and reporting capabilities are very limited.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
1 of 1 people found this review helpful
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Anonymous
CRA II (Global Study Management) (Biotechnology company, 501-1000 employees)
Verified Reviewer

Veeva CRM Review

2018-04-18

Pros

The system allows data mining which enables field staff to customize their marketing strategy based on the customer insight

Cons

The system can be expensive as it is based out of SAAS platform. The data cannot be viewed in offline version.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: GetApp
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Adam Malota

I currently train our sales force on Veeva CRM, and observe field personnel using this software.

2017-12-14

Pros

Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants.

Cons

In terms of the online version of the software, the user interface is outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
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Chris Colucci

User-friendly, ease of use, and ability to implement quickly

2017-06-27

Provide d a CRM tool for field force

Pros

Focused on Life Sciences. CRM tool specifically built for pharma industry.

Cons

SAAS model can be costly. Without any subject matter experts, managed services could be expensive to support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
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Yann Gaslain

Verified Reviewer

Effective CRM veeva (salesforce) significantly helped PROCARE HEALTH to grow its business in Healthcare!

2014-07-26

With Veeva iRep, insights from the field are available in real-time so they are immediately actionable.

Source: GetApp
2 of 3 people found this review helpful
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Anonymous
A verified reviewer

I use it mainly for workflow and distribution of approved documents

2018-06-05

Pros

I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications

Cons

you can't modify all anchors even though sometimes it's incorrect. some of the references and comments don't translate well into other versions of the same document

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
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