Veeva CRM Features

Veeva CRM

A CRM system for the life sciences industry

4.4/5 (15 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Activity Dashboard
Ad hoc Reporting
CRM
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Channel Management
Collaboration Tools
Collections Management
Commission Management
Contact Database
Contact Management
Contract/License Management
Customer Accounts
Customer Database
Data Import/Export
Document Storage
Email Marketing
Email Templates
Event Scheduling
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Marketing Automation
Multi-Channel Communication
Multi-Currency
Opportunity Management
Performance Metrics
Pipeline Management
Predictive Analytics
Proposal Generation
Prospecting Tools
Quotes/Estimates
Referral Tracking
Reporting/Analytics
Sales Forecasting
Sales Management
Sales Pipeline Management
Search/Filter
Segmentation
Social Media Integration
Source Tracking
Task Management
Territory Management
Third Party Integrations
Transaction History
Version Control
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting
Activity Dashboard
Ad hoc Reporting
CRM
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Channel Management
Collaboration Tools
Collections Management
Commission Management
Contact Database
Contact Management
Contract/License Management
Customer Accounts
Customer Database
Data Import/Export
Document Storage
Email Marketing
Email Templates
Event Scheduling
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Marketing Automation
Multi-Channel Communication
Multi-Currency
Opportunity Management
Performance Metrics
Pipeline Management
Predictive Analytics
Proposal Generation
Prospecting Tools
Quotes/Estimates
Referral Tracking
Reporting/Analytics
Sales Forecasting
Sales Management
Sales Pipeline Management
Search/Filter
Segmentation
Social Media Integration
Source Tracking
Task Management
Territory Management
Third Party Integrations
Transaction History
Version Control
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting
Activity Dashboard
Ad hoc Reporting
CRM
Calendar/Reminder System
Campaign Management
Cataloging/Categorization
Channel Management
Collaboration Tools
Collections Management
Commission Management
Contact Database
Contact Management
Contract/License Management
Customer Accounts
Customer Database
Data Import/Export
Document Storage
Email Marketing
Email Templates
Event Scheduling
Interaction Tracking
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Marketing Automation
Multi-Channel Communication
Multi-Currency
Opportunity Management
Performance Metrics
Pipeline Management
Predictive Analytics
Proposal Generation
Prospecting Tools
Quotes/Estimates
Referral Tracking
Reporting/Analytics
Sales Forecasting
Sales Management
Sales Pipeline Management
Search/Filter
Segmentation
Social Media Integration
Source Tracking
Task Management
Territory Management
Third Party Integrations
Transaction History
Version Control
Workflow Management
Learn moreCompare App

Veeva CRM Feature Reviews

10 reviewers had the following to say about Veeva CRM's features:

Laurent B.

Verified Reviewer

Veeva, a SaaS CRM for Pharmaceutical Laboratories

2015-06-23

As usual, the main thing is to define precisely what you want, but once it's done, Veeva is highly customizable. And quickly.

Pros

I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example) What if very useful too, is the import tool, allowing you to import / update and export data of your database.

Cons

So a good way to improve this app should be to provide good offline version on various platforms. Reports are to be improved too, as the reporting tools and reporting capabilities are very limited.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 10001+ employees)

Veeva CRM Review

2020-06-24

this program is full of the needed data to any sales man who trying to be better in his job

Pros

veeva keeps my updated by my manually added reports and assisting me with analysis of my daily work

Cons

sometimes there is a deviation between online and offline version so i have to make a synchronization at least everyday

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yann G.

Verified Reviewer

Effective CRM veeva (salesforce) significantly helped PROCARE HEALTH to grow its business in Healthcare!

2014-07-26

Procare Health provides pharmaceutical companies with outsourced sales support for limited engagements, making it imperative to find an agile CRM that could be easily adapted for each customer’s unique needs.

Source: GetApp
Helpful?   Yes   No
Read more
Jay V.

Jay Veeva

2020-10-14

Overall great system a big upgrade from synergistic CATS system

Pros

From the field sales perspective, the calendar feature where you can drag in providers and build and plan your weeks is my favorite feature

Cons

The Data and managed care info seem to be off not sure if this is due to the version the company purchased

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
CRA II (Global Study Management) (Biotechnology company, 501-1000 employees)
Verified Reviewer

Veeva CRM Review

2018-04-18

Pros

Veeva CRM is cloud based platform and as such the app is accessible in several devices such as ipad, iphone and desktop.

Cons

The system can be expensive as it is based out of SAAS platform. The data cannot be viewed in offline version.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I use it mainly for workflow and distribution of approved documents

2018-06-05

Pros

I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications

Cons

you can't modify all anchors even though sometimes it's incorrect. some of the references and comments don't translate well into other versions of the same document

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam M.

I currently train our sales force on Veeva CRM, and observe field personnel using this software.

2017-12-14

Pros

Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants.

Cons

In terms of the online version of the software, the user interface is outdated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Chris C.

User-friendly, ease of use, and ability to implement quickly

2017-06-27

Provide d a CRM tool for field force

Pros

Focused on Life Sciences. CRM tool specifically built for pharma industry.

Cons

SAAS model can be costly. Without any subject matter experts, managed services could be expensive to support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bogdan G.

CRM for business

2020-11-10

Great software for specific business with lot of features.

Pros

I like software that follow business and Veeva CRM this is.

Cons

Windows environment is not supported as they say it is. It is developing but in last years since we use is development was slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Pharmaceuticals company, 1-10 employees)

Good for file reviews with multiple teams

2019-03-20

We use Veeva to submit files with tagged references for multiple levels of reviews. I can't say I prefer this over similar programs (eg. Zinc) but it's also not worse. File tagging is tedious and time consuming.

Pros

Easy to upload and track the status of reviews, remembers files, so can reference them later

Cons

File tagging is a tedious, very time-consuming process

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more