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Veeva CRM

4.5
(18)

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A CRM system for the life sciences industry

(13)

Veeva CRM Pricing, Features, Reviews and Alternatives

Veeva CRM FAQs

Q. What type of pricing plans does Veeva CRM offer?

Veeva CRM has the following pricing plans:
Pricing model: Free

These products have better value for money


Q. Who are the typical users of Veeva CRM?

Veeva CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Veeva CRM support?

Veeva CRM supports the following languages:
English, Japanese, Turkish


Q. Does Veeva CRM support mobile devices?

Veeva CRM supports the following devices:
iPad, iPhone


Q. Does Veeva CRM offer an API?

No, Veeva CRM does not have an API available.


Q. What other apps does Veeva CRM integrate with?

Veeva CRM integrates with the following applications:
Salesforce Platform


Q. What level of support does Veeva CRM offer?

Veeva CRM offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support

Veeva CRM product overview

What is Veeva CRM?

The Veeva CRM suite of products is a multichannel CRM solution created specifically for the life sciences industry. The complete suite offers to all user groups;- primary and specialty care representatives, medical science liaisons and managed markets account executives - a range of prebuilt functionalities.

Key benefits of using Veeva CRM

  • Customer interaction information & third party data is combined in Veeva CRM's full-featured reporting and dashboards,. This provides commercial teams with actionable insights needed to make informed decisions.

  • Veeva CRM's mobile applications - built for iPad and Windows 8 - mean that the system is accessible to field representatives at any time, from anywhere.

  • With Veeva CRM's account-based selling model, teams can collaborate to collectively plan, execute and measure progress from their specific roles; primary care, speciality care, field medical, managed markets & key account managers.

  • Seamless integration to Veeva CRM Events Management gives users the power to create event types, gain approvals, collect signatures, manage budgets & attendees invitations, collaborate with vendors, and more.

  • View multichannel interaction history with Veeva CRM. All communication channels are integrated, giving teams a real-time - as well as historical - view of customer activity, behavior and preferences.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    Not sure about Veeva CRM? Compare it with a popular alternative

    Starting from

    Free

    Free plan
    Free trial
    Pricing range

    Starting from

    12

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
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    Veeva CRM pricing information

    Value for money

    4.0

    /5

    18

    Starting from

    Free

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Veeva CRM features

    Functionality

    4.7

    /5

    18

    Total features

    9

    1 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Activity Dashboard
    Contact Management
    Document Storage
    Interaction Tracking
    Lead Management
    Territory Management

    Veeva CRM users reviews

    Overall Rating

    4.5

    /5

    18

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.1/10
    Rating distribution

    5

    4

    3

    2

    1

    13

    3

    1

    0

    1

    Pros
    Really amazing that you can integrate so many Data Warehouses to Veeva and that Veeva is good in the workspace to have known many especially in the Biotech/Pharma space.
    Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels.
    User-friendly, ease of use, and ability to implement quickly.
    Cons
    Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce).
    As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel.
    But when we moved to a global support, made by one of the "Big 4", it was a nightmare to manage. Where I was disappointed it is about reporting.

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