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Veeva CRM Logo

Veeva CRM

A CRM system for the life sciences industry

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Veeva CRM Pricing, Features, Reviews and Alternatives

Veeva CRM product overview

What is Veeva CRM?

The Veeva CRM suite of products is a multichannel CRM solution created specifically for the life sciences industry. The complete suite offers to all user groups;- primary and specialty care representatives, medical science liaisons and managed markets account executives - a range of prebuilt functionalities.

Key benefits of using Veeva CRM

  • Customer interaction information & third party data is combined in Veeva CRM's full-featured reporting and dashboards,. This provides commercial teams with actionable insights needed to make informed decisions.

  • Veeva CRM's mobile applications - built for iPad and Windows 8 - mean that the system is accessible to field representatives at any time, from anywhere.

  • With Veeva CRM's account-based selling model, teams can collaborate to collectively plan, execute and measure progress from their specific roles; primary care, speciality care, field medical, managed markets & key account managers.

  • Seamless integration to Veeva CRM Events Management gives users the power to create event types, gain approvals, collect signatures, manage budgets & attendees invitations, collaborate with vendors, and more.

  • View multichannel interaction history with Veeva CRM. All communication channels are integrated, giving teams a real-time - as well as historical - view of customer activity, behavior and preferences.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Phone Support

    Training options

    In Person
    Documentation
    Live Online
    Videos
    Webinars

    Veeva CRM pricing information

    Value for money

    3.9

    /5

    16

    Starting from

    Free

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Veeva CRM features

    Functionality

    4.7

    /5

    16

    Total features

    11

    1 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Customer Database
    Contact Management
    CRM
    Document Storage
    Interaction Tracking

    Veeva CRM users reviews

    Overall Rating

    4.4

    /5

    16

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.88/10
    Rating distribution

    5

    4

    3

    2

    1

    11

    3

    1

    0

    1

    Pros
    Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels.
    User-friendly, ease of use, and ability to implement quickly.
    I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face.
    Cons
    Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce).
    As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel.
    Sometimes there is a deviation between online and offline version so i have to make a synchronization at least everyday.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Effective CRM veeva (salesforce) significantly helped PROCARE HEALTH to grow its business in Healthcare!

    Reviewed 8 years ago

    As a start-up venture with a lot to prove, we needed an innovative, feature-rich solution that would allow us to deliver the kind of edge our clients demand. Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels. With Veeva iRep, insights from the field are available in real-time so they are...

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Veeva, a SaaS CRM for Pharmaceutical Laboratories

    Reviewed 7 years ago

    Veeva is an on-line (SaaS) CRM dedicated for pharmaceutical companies. It is based on Salesforce. So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow. Before choosing this CRM, we looked at the most dynamic tools available on the market, and if possible close to our business. After many tests and analysis of the specifications, we selected Veeva. Working for...

    Pros

    I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example) What if very useful too, is the import tool, allowing you to import / update and export data of your database. And of course, as a SaaS, the possibility to access your application and data on any device. I sometimes use my android phone (and somes reps their iphones) to quickly look at what I need (instead of open my laptop, ...) when of course I have a connexion (see below).

    Cons

    Offline app... As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel. So an offline version is very important and usefull. Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce) ... So a good way to improve this app should be to provide good offline version on various platforms. Reports are to be improved too, as the reporting tools and reporting capabilities are very limited.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    I currently train our sales force on Veeva CRM, and observe field personnel using this software.

    Reviewed 5 years ago
    Pros

    Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face. Because this is a shared platform, they're not able to fix everything. However, as appropriate, they work really hard to find solutions to our needs.

    Cons

    As mentioned earlier, this is a shared platform. So, there are times where we need a solution. However, that solution would negatively impact other Veeva customers and cannot be implemented to our exact specifications. That is why it is so important to have a solution specialist who can help guide, recommend, and advise on the best way is to fix the issue. In some cases, instead of changing the software, we have changed our internal process(es) for the better. In terms of the online version of the software, the user interface is outdated. Both off-line and online interfaces are scheduled for an overhaul and facelift in 2018. This will help improve the user experience and bring a fresher, more modern feel in the way the software presents.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    CRM for business

    Reviewed 2 years ago

    Great software for specific business with lot of features.

    Pros

    I like software that follow business and Veeva CRM this is. Every 4 mounts Veeva delivered new features.

    Cons

    Windows environment is not supported as they say it is. It is developing but in last years since we use is development was slow.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Veeva CRM Review

    Reviewed 2 years ago

    this program is full of the needed data to any sales man who trying to be better in his job

    Pros

    veeva keeps my updated by my manually added reports and assisting me with analysis of my daily work

    Cons

    sometimes there is a deviation between online and offline version so i have to make a synchronization at least everyday

    Veeva CRM FAQs and common questions

    Q. What type of pricing plans does Veeva CRM offer?

    Veeva CRM has the following pricing plans:
    Pricing model: Free


    Q. Who are the typical users of Veeva CRM?

    Veeva CRM has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Q. What languages does Veeva CRM support?

    Veeva CRM supports the following languages:
    English, Japanese, Turkish


    Q. Does Veeva CRM support mobile devices?

    Veeva CRM supports the following devices:
    iPad, iPhone


    Q. Does Veeva CRM offer an API?

    No, Veeva CRM does not have an API available.


    Q. What other apps does Veeva CRM integrate with?

    Veeva CRM integrates with the following applications:
    SAP Roambi, Salesforce Platform


    Q. What level of support does Veeva CRM offer?

    Veeva CRM offers the following support options:
    Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support

    Common Veeva CRM comparisons

    Veeva CRM logo
    Salesforce Sales Cloud logo
    Veeva CRMvsSalesforce Sales Cloud

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