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Veeva CRM Pricing, Features, Reviews and Alternatives
Veeva CRM product overview
What is Veeva CRM?
The Veeva CRM suite of products is a multichannel CRM solution created specifically for the life sciences industry. The complete suite offers to all user groups;- primary and specialty care representatives, medical science liaisons and managed markets account executives - a range of prebuilt functionalities.
Key benefits of using Veeva CRM
Typical customers
Platforms supported
Support options
Training options
Veeva CRM pricing information
Value for money
3.9
/5
16
Starting from
Free
Pricing options
Value for money contenders
Veeva CRM features
Functionality
4.7
/5
16
Total features
11
1 categories
Most valued features by users
Functionality contenders
Veeva CRM users reviews
Overall Rating
4.4
/5
16
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.88/10
11
3
1
0
1
Yann G.
Laurent B.
Laurent B.
Overall rating contenders
Yann G.
Verified reviewer
Pharmaceuticals, 11-50 employees
Review source
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As a start-up venture with a lot to prove, we needed an innovative, feature-rich solution that would allow us to deliver the kind of edge our clients demand. Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels. With Veeva iRep, insights from the field are available in real-time so they are...
No pros were added to this review
No cons were added to this review
Laurent B.
Verified reviewer
Pharmaceuticals, 10,001+ employees
Review source
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Veeva is an on-line (SaaS) CRM dedicated for pharmaceutical companies. It is based on Salesforce. So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow. Before choosing this CRM, we looked at the most dynamic tools available on the market, and if possible close to our business. After many tests and analysis of the specifications, we selected Veeva. Working for...
I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example) What if very useful too, is the import tool, allowing you to import / update and export data of your database. And of course, as a SaaS, the possibility to access your application and data on any device. I sometimes use my android phone (and somes reps their iphones) to quickly look at what I need (instead of open my laptop, ...) when of course I have a connexion (see below).
Offline app... As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel. So an offline version is very important and usefull. Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce) ... So a good way to improve this app should be to provide good offline version on various platforms. Reports are to be improved too, as the reporting tools and reporting capabilities are very limited.
Adam M.
Used daily for 2+ years
Review source
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Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face. Because this is a shared platform, they're not able to fix everything. However, as appropriate, they work really hard to find solutions to our needs.
As mentioned earlier, this is a shared platform. So, there are times where we need a solution. However, that solution would negatively impact other Veeva customers and cannot be implemented to our exact specifications. That is why it is so important to have a solution specialist who can help guide, recommend, and advise on the best way is to fix the issue. In some cases, instead of changing the software, we have changed our internal process(es) for the better. In terms of the online version of the software, the user interface is outdated. Both off-line and online interfaces are scheduled for an overhaul and facelift in 2018. This will help improve the user experience and bring a fresher, more modern feel in the way the software presents.
Bogdan G.
Verified reviewer
Pharmaceuticals, 201-500 employees
Used daily for 2+ years
Review source
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Great software for specific business with lot of features.
I like software that follow business and Veeva CRM this is. Every 4 mounts Veeva delivered new features.
Windows environment is not supported as they say it is. It is developing but in last years since we use is development was slow.
Anonymous Reviewer
Verified reviewer
Hospital & Health Care, 10,001+ employees
Used daily for 1-2 years
Review source
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this program is full of the needed data to any sales man who trying to be better in his job
veeva keeps my updated by my manually added reports and assisting me with analysis of my daily work
sometimes there is a deviation between online and offline version so i have to make a synchronization at least everyday
Veeva CRM FAQs and common questions
Q. What type of pricing plans does Veeva CRM offer?
Veeva CRM has the following pricing plans:
Pricing model: Free
Q. Who are the typical users of Veeva CRM?
Veeva CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Veeva CRM support?
Veeva CRM supports the following languages:
English, Japanese, Turkish
Q. Does Veeva CRM support mobile devices?
Veeva CRM supports the following devices:
iPad, iPhone
Q. Does Veeva CRM offer an API?
No, Veeva CRM does not have an API available.
Q. What other apps does Veeva CRM integrate with?
Veeva CRM integrates with the following applications:
SAP Roambi, Salesforce Platform
Q. What level of support does Veeva CRM offer?
Veeva CRM offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support
Common Veeva CRM comparisons
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