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WeHelp Logo

Customer experience management software

Table of Contents

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WeHelp - 2026 Pricing, Features, Reviews & Alternatives

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WeHelp overview

What is WeHelp?

WeHelp is a customer experience management platform designed to help businesses using NPS methodology conduct surveys including objective questions that can be answered on a 0-10 scale. Teams can utilize the results to facilitate strategic planning across business processes.

The system features a TV dashboard extension allowing administrators to monitor monthly results in a visual format and view customers' comments in a unified interface. WeHelp also enables teams to create customizable surveys emphasizing on specific touchpoints to receive feedback in real-time.

Companies that have several physical stores can use the platform in a segmented manner to measure the experience of consumers across various stores and analyze performance of separate establishments.

Starting price

19per feature /
per month

Alternatives

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WeHelp’s user interface

Ease of use rating:

WeHelp reviews

Overall rating

5.0

/5

6

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

6

0

0

0

0

WeHelp's key features

Most critical features, based on insights from WeHelp users:

Multi-Channel communication
Reporting/Analytics
NPS survey structure
Negative feedback management
Feedback management
Surveys & feedback

All WeHelp features

Features rating:

Data visualization
Customizable forms
Workflow management
Website integration
Visual analytics
Trend analysis
Text analysis
Survey/Poll management
Sentiment analysis
Real-Time reporting
Real-Time notifications
Real-Time analytics
NPS of customers
Engagement tracking
Email management
Dashboard
Customizable templates
Customizable reports
Customizable fields
Customizable branding
Customer segmentation
Customer journey mapping
Customer experience management
Collaboration tools
Alerts/Notifications
Access controls/permissions

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WeHelp pricing

Value for money rating:

Starting from

19

Per month

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about WeHelp price and value

Value for money rating:

WeHelp integrations (2)

WeHelp support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk

WeHelp FAQs

Q. What type of pricing plans does WeHelp offer?

WeHelp has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of WeHelp?

WeHelp has the following typical customers:
Small Business


Q. What languages does WeHelp support?

WeHelp supports the following languages:
English, Portuguese


Q. Does WeHelp offer an API?

No, WeHelp does not have an API available.


Q. What other apps does WeHelp integrate with?

WeHelp integrates with the following applications:
ActiveCampaign, Pipedrive


Q. What level of support does WeHelp offer?

WeHelp offers the following support options:
FAQs/Forum, Email/Help Desk

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