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Zoho CRM vs LeadSquared Comparison

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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Category Leaders

LeadSquared is a complete CRM & marketing automation software to help businesses capture, nurture, manage & track their leads...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

6K

5

4

3

2

1

3K

2.1K

737

164

71

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.3

131

5

4

3

2

1

64

53

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

I recommend LS for any start up, mid size enterprise or a high scale enterprise, trust me on this looks like words of ease in praising the apps, But in fact it is a True Value Addition.
My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial.
Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

Some features are missing at the time of this review but not going to mention them as I know they are in the pipeline.
Integration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.
Sometimes due to server issues call recordings are not available which causes difficulties in tracking and follow up.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features207
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Fee Management
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Medical Purposes
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Management
  • GPS
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • HIPAA Compliant
  • Help Desk Management
  • Higher Education
  • IVR / Voice Recognition
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Interview Scheduling
  • Inventory Management
  • K-12
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Loyalty Program
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Negative Feedback Management
  • Online Time Clock
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Scoring
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visitor Tracking
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features168
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Fee Management
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Medical Purposes
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Forms Management
  • GPS
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • HIPAA Compliant
  • Help Desk Management
  • Higher Education
  • IVR / Voice Recognition
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Interview Scheduling
  • Inventory Management
  • K-12
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Loyalty Program
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multivariate Testing
  • Negative Feedback Management
  • Online Time Clock
  • Opportunity Management
  • Patient Communications
  • Patient Management
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Scoring
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visitor Tracking
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations499
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations41
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AvatarImg
AvatarImg

Sanjeev K.

Accounting, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LeadSquared logo

LeadSquared

Perfect Marketing Automation Tool

Reviewed 6 years ago

We have been struggling to find an affordable yet scalable solution which can streamline our inbound sales process. we found answers in leadsquared.

Pros

perfectly under budget, great support team and scalable

Cons

CRM capability need improvement

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

E-Learning, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LeadSquared logo

LeadSquared

Good CRM tool for ecomm operations

Reviewed 7 years ago

We have been using leadsquared for marketing automation as well as sales management. In past, we have used other CRM tools such as SugarCRM, Zoho, Bitrix, Hubspot etc. The CRM features are comparable to other tools in the market, however, the reporting features lack a bit (in terms of flexibility). As far as marketing automation is concerned, this is a very good option if you don't want to pay as much as Hubspot, but would still like to retain most of the marketing automation features therein.

Pros

Marketing automation (including auto responders, website widgets etc) and lead insights all at a good price. Customer Service is great and very responsive.

Cons

More options in landing pages+widgets would have helped. Flexible reporting capability would have helped more in sales analytics (Currently, most of the reports are pre-configured).

Ss
AvatarImg

Shari s.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LeadSquared logo

LeadSquared

Good CRM

Reviewed 5 months ago
Pros

Lead Management and Mobile CRM. Through mobile CRM, calls and whatsapp are more easy for me.

Cons

I didn't face any severe issue till now. But sometimes mobile app got to hang. takes time to update then

AS
AvatarImg

Arun S.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LeadSquared logo

LeadSquared

Lead squared halp us in sales and marketing automation processes

Reviewed 5 months ago

It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM

Pros

The leads captured in real time by using CRM automation and improve the sales and clients. It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary. Integrations with APIs makes connecting with clients more systematic, fast and easy.

Cons

The performance speed of the CRM can be improved upon.

AS
AvatarImg

Aditya S.

E-Learning, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LeadSquared logo

LeadSquared

Good

Reviewed 5 months ago
Pros

Easy to use the CRM

Cons

multiple thing are there which unable to understand

AvatarImg
AvatarImg

Pratik M.

Verified reviewer

Human Resources, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LeadSquared logo

LeadSquared

True to the tagline - Marketing Automation Simplified

Reviewed 7 years ago

Leadsquared has made my life as a marketer much better than I thought. It's a perfect amalgamation of email marketing and CRM. Simple to use, offers a lot of features and doesn't give much room to complain.

Pros

Simplicity of using the product, analytics reports, "Resend" feature for email campaigns, advance search, activities and more importantly, the level of support (they have the best in class)

Cons

Their CRM features have a scope to get better from sales perspective

AR
AvatarImg

Arathy R.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LeadSquared logo

LeadSquared

Good Lead Management

Reviewed 5 months ago
Pros

Lead management made my work easy. I could do the follow-ups effectively

Cons

Mobile CRM sometimes gets hang. So takes time to update the notes

SS
AvatarImg

Santosh S.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LeadSquared logo

LeadSquared

Lead Management Towards enhancement of results

Reviewed 4 months ago

Good

Pros

From migration from old software to Leadsquard was smooth & all the exiting datas captured perfectly. Integration to different on line lead genation platforms and capturing leads is perfectly working. User friendly. Value for money.

Cons

Apart from lead management it shold be helpful to other dipartments like HR, CRM & finance.

AvatarImg
AvatarImg

Nitya K.

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LeadSquared logo

LeadSquared

LeadSquared-With its features, It beats all CRMs

Reviewed 7 months ago
Pros

In my opinion Leadsquared is the best CRM tool. Leads are captured and distributed to the agents for calling. The sales dashboard is easy to create and excellent to pull reports. It is a cutting-adge tool that supports every type of technology integration.

Cons

Leads are sometime not captured in real-time. This CRM cannot be integrated without the help of a Customer Success Manager.

AA
AvatarImg

Antony A.

Verified reviewer

Education Management, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LeadSquared logo

LeadSquared

Decent CRM Tool for Education management companies

Reviewed 3 years ago

For education management companies who are looking for a cost effective solution, Leadsquared may be the right choice for you. Comparing to Hubspot & Zoho we felt Leadsquared is cost effective and process friendly.

Pros

We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that. Even though it does not have lot of fancy features like other CRM's it does the job. Lead data capturing and followup task reminders are good. It also gets integrated with our calling tool which reduces us some of the burden.

Cons

Sending mails through lead squared is not very supportive. Also the tool becomes very slow at times in-spite of good connectivity.

KP
AvatarImg

Karan P.

Computer Networking, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

LeadSquared logo

LeadSquared

A one-stop solution for our sales team!

Reviewed 4 months ago

LeadSqaured is not yet at the level of the established CRMs but it is a great mid-tier CRM tool.

Pros

After implementing LeadSquared, our lead management process is streamlined and the communication with prospects/customers is effective. The dashboards are pretty great and can generate customized reports. Cost-effective for the offerings provided, simple to use and integrations make this perfect for our business. Turnaround time was reduced drastically & lead management was much easier.

Cons

Adopting LeadSquared took a little longer than expected, the onboarding experience can be made a little more user-friendly. Updates should be synced in real-time, we experienced some delays with key feature requests.

PC
AvatarImg

Promila C.

Education Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LeadSquared logo

LeadSquared

The Best CRM for Educational Promotions and connects!

Reviewed 5 months ago

LeadSquared comes together with the clients to help in using and learning the software. Quick resolution to about anything on the CRM.

Pros

1. It can be customized as per my business requirements. 2. Good user friendly templates for emails both for marketing and sales. 3. Lead capturing from various sources 4. Client payment tracking

Cons

Can have better user interface for ease to work on.

KM
AvatarImg

Krishna M.

Education Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LeadSquared logo

LeadSquared

Using LSQ for overall lead tracking and sales activity.

Reviewed 5 months ago

We had some issues in beginning but now it's sorted and working fine.

Pros

Lead Capture, Automations, Separate Activities, Creating Forms, Phone Call Metrics, Notifications, etc. These are the features which we like in the LSQ CRM.

Cons

Pricing is very high for Apps connector and Automation timing is slow. Activity import is not working properly. Kindly look into this.

AS
AvatarImg

Aditya S.

Financial Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LeadSquared logo

LeadSquared

An effective lead management software

Reviewed 5 months ago

PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM

Pros

Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Cons

The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements.

DR
AvatarImg

Deepa R.

Education Management, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LeadSquared logo

LeadSquared

Lead Square Review

Reviewed 5 months ago
Pros

The price for this CRM is much lesser and rightly priced when compared to the market. Effective lead capturing, distribution and scoring for priority is available with graphical representation of lead funnel.

Cons

Email campaigns can be provided with more templates to choose from.

Rs
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Rohit s.

Mechanical or Industrial Engineering, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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LeadSquared

Leadsquared helps us manage leads efficiency.

Reviewed 5 months ago

Any issues faced are easily resolved by customer support. It has helped us streamline our processes. The most beneficial feature is lead prioritization and it had helped us very much. It can be used an industry-specific CRM and otherwise which is a good point for CRMs.

Pros

Captures lead from various sources and help in filtering them. Helps in data management. There is no privacy concern. Helps track the team and is easy to use as well. Automation in marketing is helpful and makes our process more quickly. Having used another CRM I can say that this switch has only helped out business more with it's additional features.

Cons

There is no problem that we are facing currently. It's a good CRM. It is user-friendly but for someone new to the world of being able to use CRMs it can take some time to get there.

VH
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Venkat H.

Verified reviewer

Information Technology and Services, 201-500 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LeadSquared

Leadsquared - Simple, Feature Rich and Powerful Lead Management Solution

Reviewed 7 years ago

We have been using LeadSquared for about 2 years now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features. The customer support has been exceptional. The LeadSquared team has heard and responded...

Pros

1) Excellent set of features and continuously evolving 2) Simple and Extremely user friendly Interface 3) Powerful and extremely useful dashboards 4) Quality of support 5) Excellent Up time record without any problems

Cons

1) We would love to replace our CRM completely but there are a few things that LeadSquared misses for our needs. But we believe that these features are scheduled in the roadmap. So, its just a matter of time.

SW
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Sunil W.

Medical Devices, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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LeadSquared

It’s definitely a good tool to have if you are looking increase efficiency of your sales team

Reviewed 5 months ago

Overall experience has been satisfactory in terms of using LSQ as a CRM tool. Looking forward to try out other features as well to see how it can bring more efficiency to the team.

Pros

The think that I liked the most is the ease of use that comes with LeadSquared & they have pretty decent deck of useful features too.

Cons

As of now there is one thing I am not very satisfied is that there is no planner available or the task calendar is also pretty average.

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Reto S.

Verified reviewer

Information Technology and Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LeadSquared

Marketing Automation - easy & straight forward Marketing Campaigns

Reviewed 7 years ago

Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.

Pros

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art. With the engagement score, you focus on the real engaged leads. If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Cons

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward. CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

FF
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Felix F.

Primary/Secondary Education, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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LeadSquared

is a combined marketing automation and sales platform.

Reviewed 5 years ago
Pros

It has an intuitive interface that allows many who are not familiar with CRM tools to use it immediately. This tool has constant updates and new features. It is Lightweight but robust enough to be functional for managing potential customers remotely.

Cons

He has difficulties working with a number of contacts. The integration with other administrative softwares is a bit complicated. The settings of the Email campaigns could be improved. Deficiencies in the assignment of user-specific roles and permissions, Limited amount of management reports, requires a better high-level reporting board for sales managers.

NA
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Nagarjuna A.

Marketing and Advertising, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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LeadSquared

Best in the Market for SMBs

Reviewed 5 years ago
Pros

This is the best marketing CRM I've used so far. Easy to set up entire marketing automation funnels for different objectives. Creating beautiful Landing pages and forms is a piece of cake. External apps like Facebook Lead Ads & zopim can be integrated easily.

Cons

Need more new templates for Landing pages and access to edit them extensively. Reporting dashboards can be improved.

AR
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Anonymous Reviewer

Verified reviewer

Education Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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LeadSquared

A solid CRM and marketing system that has a bit too many user bug issues

Reviewed 4 years ago

Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead nurturing. We often face minor bugs that we need to contact the customer support team about.

Pros

Has the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails.

Cons

A lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues.

RM
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Rajesh M.

Telecommunications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LeadSquared

CRM That Made A Difference

Reviewed 5 months ago

So far Good, Excellent.

Pros

Software integrates the company work process as per its own requirement. Hassle free CRM software. Helped in understand , knowing for what reason the service was delayed. Easily, identify at which level the task is pending, delay can be identified & productive steps can be taken to avoid the delay.

Cons

Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process. (Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more cumbersome, as multiple software is required.

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MD Masoom R.

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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LeadSquared

Best Marketing Automation and CRM Software

Reviewed 3 years ago

My overall experience with LeadSquared is amazing, I like their dashboard and reporting features the most.

Pros

I like everything about LeadSquared but mostly I like their simple CRM interface. I like the way we are able to create different camping for different members and shoot an email at one go. like their dashboard and report feature the most, they are very accurate and informative.

Cons

There is one thing that I want to say about it that I dislike about it and that is their price is a little bit expensive compared to others, but I can say that it is worth to spend on it.

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Nikhil R.

Verified reviewer

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LeadSquared

Built for purpose

Reviewed 7 years ago

It just does the job for me. I have only used it in the context of small medium business and its the perfect marketing tool for them and easy on the pocket. In fact with a few feature additions they could eliminate the need for a CRM system.

Pros

Nice web tracking features. All essentials are available for lead acquisition and customer engagement. Good integration with Wordpress. Affordable.

Cons

There could be more templates for emails and landing pages. They could also add a feature on viewing reports and info at a Account level because in the context of B2B sales and marketing there are multiple conversation happening within the same account.