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Zoho CRM vs Thryv Comparison (2026)
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Good recommendations?
Overview
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.
Marketing automation for small business. Thryv integrates text and email marketing with contact management for a fully connected marketing automation suite.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
7K
5
4
3
2
1
3.5K
2.3K
781
173
84
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.2
538
5
4
3
2
1
343
96
29
9
61
- Value for money
- Ease of use
- Features
- Customer support
74%
would recommend this appPros
“I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement.”
GO
Gabriella O.
Human resources manager
“We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more.”
SM
Sherry M.
Executive Manager
“It provides a solid combination of contact management, email communication, workflow automation, and sales tracking capabilities.”
AR
Ansuman R.
Ecom manager
Pros
“I can keep track of my clients and what stage of the sale they are in, do invoicing, track commissions, schedule appointments, have a website and social media content created and posted for me. ”
KD
Kristy D.
Independent Health and Medicare Insurance Broker
“Between the customer support and being able to send files to the clients and receive files from the clients and also being able to have text and email conversations it is top notch.”
ET
Eva T.
EXECUTIVE ASSISTANT
“Because it a very customizable multi-service solution, company wide adoption was a relatively slow process due to its complexity, and proficiency required taking full advantage of Thryv's educational and support process.”
AH
Alan H.
Director of Operations and Accounts
Cons
“It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm”
sc
suba c.
Customer Success Executive
“The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly.”
AC
Andy C.
Sales Director
“Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions.”
AD
Alexandre D.
Secretary General
Cons
“I feel like pricing keeps going up quite frequently and the social media content does have to be tweaked periodically because it is not always completely accurate.”
KD
Kristy D.
Independent Health and Medicare Insurance Broker
“We are still working through some issues with posting to Instagram.”
JH
Jeanette H.
Store Manager
“I did find it somewhat difficult to customize for a fashion brand at first it did require some tweaking to align with our branding.”
IS
Ilayda S.
Marketing Director
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features180
- 2-Way Messaging
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Audience Targeting
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Re-ordering
- Availability Management
- Batch Processing
- Billing & Invoicing
- Billing Portal
- Booking Management
- Brand Management
- Brand Tracking
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Credit Card Processing
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Enrichment
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Dental Practice Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- For AEC Industry
- For Chiropractors
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Group Scheduling
- Help Desk Management
- Image Library
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Job Scheduling
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Coupons
- Mobile Payments
- Modeling & Simulation
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Currency
- Multi-Language
- Multi-Location
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Online Booking
- Online Invoicing
- Online Payments
- Online Store
- Opportunity Management
- Patient Records Management
- Payment Processing
- Payment Reminders
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Post Scheduling
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Appointments
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Rescheduling
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Role-Based Permissions
- Room Booking
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Tagging
- Tax Calculation
- Template Management
- Third-Party Integrations
- Wait List Management
- Web-based Deployment
- Website Analytics
- Website Management
- eCommerce Management
- Total features161
- 2-Way Messaging
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Audience Targeting
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Re-ordering
- Availability Management
- Batch Processing
- Billing & Invoicing
- Billing Portal
- Booking Management
- Brand Management
- Brand Tracking
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Channel Management
- Chat/Messaging
- Chatbot
- Churn Management
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Credit Card Processing
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Enrichment
- Data Entry
- Data Import/Export
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Dental Practice Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- For AEC Industry
- For Chiropractors
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Group Scheduling
- Help Desk Management
- Image Library
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Job Scheduling
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Meeting Management
- Message Personalization
- Mobile Access
- Mobile App
- Mobile Coupons
- Mobile Payments
- Modeling & Simulation
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Channel Social Integration
- Multi-Currency
- Multi-Language
- Multi-Location
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Online Booking
- Online Invoicing
- Online Payments
- Online Store
- Opportunity Management
- Patient Records Management
- Payment Processing
- Payment Reminders
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Post Scheduling
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Appointments
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Rescheduling
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Role-Based Permissions
- Room Booking
- SMS Marketing
- SMS Messaging
- SMS Reminders
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduled Messaging
- Scheduling
- Search Marketing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Shortcodes
- Social Marketing
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Source Tracking
- Tagging
- Tax Calculation
- Template Management
- Third-Party Integrations
- Wait List Management
- Web-based Deployment
- Website Analytics
- Website Management
- eCommerce Management
Integrations
- Total integrations65
- AWeber
- ActiveCampaign
- Acuity Scheduling
- Avaya Experience Platform
- Bedrock Data
- Better Proposals
- BombBomb
- Box
- CareerPlug
- Chatfuel
- ClickFunnels
- Clover
- Constant Contact
- Docusign
- Dropbox
- Dropbox Sign
- Eventbrite
- Evernote Teams
- FullContact
- GetResponse
- GoCanvas
- GoTo Meeting
- GoTo Webinar
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Forms
- Google Workspace
- Highrise
- HubSpot CRM
- HubSpot Data Hub
- Invoice Ninja
- Jobber
- Jotform
- Keap
- Kit
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- Lendio
- Limo Anywhere
- LinkedIn for Business
- LiveChat
- Mailgun
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Netskope One Platform
- PandaDoc
- PayPal Payments
- Pipedrive
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RightSignature
- RingCX
- SMS-Magic
- Saasu
- SalesRabbit
- Salesforce Sales Cloud
- Shopify
- SignRequest
- SimplyCast
- Skyvia
- Slack
- Square Point of Sale
- Stripe Payments
- SurveyMonkey
- Thinkific
- Trello
- Twilio
- Twitter/X
- Typeform
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- iQuoteXpress
- mailparser.io
- Total integrations55
- AWeber
- ActiveCampaign
- Acuity Scheduling
- Avaya Experience Platform
- Bedrock Data
- Better Proposals
- BombBomb
- Box
- CareerPlug
- Chatfuel
- ClickFunnels
- Clover
- Constant Contact
- Docusign
- Dropbox
- Dropbox Sign
- Eventbrite
- Evernote Teams
- FullContact
- GetResponse
- GoCanvas
- GoTo Meeting
- GoTo Webinar
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Forms
- Google Workspace
- Highrise
- HubSpot CRM
- HubSpot Data Hub
- Invoice Ninja
- Jobber
- Jotform
- Keap
- Kit
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- Lendio
- Limo Anywhere
- LinkedIn for Business
- LiveChat
- Mailgun
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Netskope One Platform
- PandaDoc
- PayPal Payments
- Pipedrive
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RightSignature
- RingCX
- SMS-Magic
- Saasu
- SalesRabbit
- Salesforce Sales Cloud
- Shopify
- SignRequest
- SimplyCast
- Skyvia
- Slack
- Square Point of Sale
- Stripe Payments
- SurveyMonkey
- Thinkific
- Trello
- Twilio
- Twitter/X
- Typeform
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- iQuoteXpress
- mailparser.io
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