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Zonka Feedback vs SurveySparrow Comparison (2026)
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Good recommendations?
Zonka Feedback
5
57
4
9
3
1
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SurveySparrow
5
69
4
42
3
7
2
3
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zonka Feedback is a cloud-based CX feedback and AI analytics platform for SMBs to enterprises, offering multichannel surveys.
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
68
5
4
3
2
1
57
9
1
0
1
- Value for money
- Ease of use
- Features
- Customer support
4.4
123
5
4
3
2
1
69
42
7
3
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Leon D.
CTO
Leon D.
CTO
Majlinda M.
Consultant
Pros
Daniel C.
Benefits and Compliance Manager
Beulah G.
Senior Business analyst
Lanie S.
Owner
Cons
Kristina A.
CEO
Evija P.
Regional HR and Administration Manager
Aditya S.
Proprietor
Cons
Beulah G.
Senior Business analyst
Niall F.
Head of Design
Shravya D.
Consultant
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features80
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Autofill
- Automated Scheduling
- Benchmarking
- CES Survey Structure
- CSAT Survey Structure
- Categorization/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Conditional Logic
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Coding
- Data Extraction
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Portal
- Employee Profiles
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Healthcare
- Forms Creation & Design
- Individual Development Plans
- Knowledge Management
- Landing Pages/Web Forms
- Live Results Sharing
- Mass Texting
- Media Monitoring
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Paper-Based
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone-Based
- Predictive Analytics
- Progress Tracking
- Pulse Surveys
- Purchasing & Receiving
- Q&A Management
- Question Branching
- Question Library
- Question Piping
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Review Monitoring
- SMS Messaging
- SSL Security
- Scheduled Messaging
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features116
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Audience Targeting
- Autofill
- Automated Scheduling
- Benchmarking
- CES Survey Structure
- CSAT Survey Structure
- Categorization/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Conditional Logic
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Coding
- Data Extraction
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Portal
- Employee Profiles
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Healthcare
- Forms Creation & Design
- Individual Development Plans
- Knowledge Management
- Landing Pages/Web Forms
- Live Results Sharing
- Mass Texting
- Media Monitoring
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Paper-Based
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone-Based
- Predictive Analytics
- Progress Tracking
- Pulse Surveys
- Purchasing & Receiving
- Q&A Management
- Question Branching
- Question Library
- Question Piping
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Review Monitoring
- SMS Messaging
- SSL Security
- Scheduled Messaging
- Scoring
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations11
- AWeber
- ActiveCampaign
- Airtable
- Databricks
- Dynamics 365 Customer Service
- Dynamics 365 Sales
- Fin
- Freshdesk
- Front
- G2 Marketing Solutions
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- IFTTT
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft Excel
- Microsoft Fabric
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- ModMed
- Notion
- Pipedrive
- Shopify
- Tableau
- Unanet ERP GovCon
- Zapier
- Total integrations24
- AWeber
- ActiveCampaign
- Airtable
- Databricks
- Dynamics 365 Customer Service
- Dynamics 365 Sales
- Fin
- Freshdesk
- Front
- G2 Marketing Solutions
- Google Contacts
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- IFTTT
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft Excel
- Microsoft Fabric
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- ModMed
- Notion
- Pipedrive
- Shopify
- Tableau
- Unanet ERP GovCon
- Zapier
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