App comparison
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Contact Center Software
Last updated: April 2026
23 software options
Sponsored
Zendesk Suite
5
2.2K
4
1.3K
3
319
2
64
1
53
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
ServiceNow Customer Service Management
5
81
4
50
3
16
2
1
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automate requests and deliver effortless experiences
Read more about ServiceNow Customer Service Management
Textel
5
1
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SMS solution for contact centres
Read more about Textel
Dextr
5
3
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact center as a service (CCaaS) solution
Read more about Dextr
Balto
5
6
4
2
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-Powered Contact Center at Your Fingertips
Read more about Balto
Contact Cubed
AI-enabled call transcription and speech analytics software
Read more about Contact Cubed
Aceyus
5
3
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Employee & client experience management for contact centers
Read more about Aceyus
servis.ai
5
49
4
19
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful, easy-to-use BOMP your whole team will love.
Read more about servis.ai
RingCX
5
136
4
69
3
30
2
7
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered contact center
Read more about RingCX
SalesExec
5
17
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SalesExec for Call Centers and Sales Teams
Read more about SalesExec
CallVU
Digital call experience platform for call centers
Read more about CallVU
Salesforce Service Cloud
5
477
4
272
3
55
2
14
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Read more about Salesforce Service Cloud
Scorebuddy
5
24
4
16
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One Quality Management Platform for Contact Centers
Read more about Scorebuddy
Cresta
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-based sales enablement solution
Read more about Cresta
AVOXI
5
50
4
8
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Hosted business phone system and call center solution
Read more about AVOXI
Echo AI
Generative AI based conversation intelligence platform
Read more about Echo AI
CallMiner Eureka
5
3
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Global leader in conversation intelligence to improve CX
Read more about CallMiner Eureka
Kustomer
5
54
4
22
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern Customer Service Software For Customer-First Brands
Read more about Kustomer
Nextiva
5
728
4
101
3
38
2
9
1
38
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled solution to streamline business communication
Read more about Nextiva
C2Perform
5
2
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center performance management suite
Read more about C2Perform
Flip CX
Cost-saving automation for inbound calls
Read more about Flip CX
Observe.AI
5
1
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversation Intelligence Platform for Contact Centers
Read more about Observe.AI
Hammer Cloud Platform
Automated self-service testing platform
detect and measure performance issues by automating QA, regression, load, and ongoing active testing efforts across the entire development lifecycle.
Read more about Hammer Cloud Platform
