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Kustomer
Modern Customer Service Software For Customer-First Brands
(4)
Kustomer Pricing, Features, Reviews and Alternatives
Kustomer FAQs
Q. Who are the typical users of Kustomer?
Q. What other apps does Kustomer integrate with?
Kustomer integrates with the following applications:
Dialpad, Talkdesk, Adobe Commerce, Aircall, MaestroQA, Amazon Redshift, Jira, Klaus, Instabug, Calendly, WhatsApp, Clearbit, Swell, Delighted, Genesys Cloud CX, Five9, Gmail, FullStory, Segment, Medallia Agent Connect, Playvox, Looker, Zipwhip, SupportSync, Gong.io, Customer Thermometer, Zingtree, Acuity Scheduling, Nicereply, Twitter/X, Slack, Klaviyo, LoyaltyLion, Spree, UJET, Ada, JIRA Service Management, Meta for Business, Unbabel, Olark, Fivetran, Yotpo, MessageBird, SurveyMonkey, EvaluAgent, 8x8 Contact Center, Twilio, Instagram, Shelf, Assembled, Solidus Smart, BigCommerce, Operations Hub, Snowflake, Shopify
Kustomer product overview
What is Kustomer?
Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.
Key benefits of using Kustomer
Typical customers
Platforms supported
Support options
Training options
Not sure about Kustomer? Compare it with a popular alternative
Starting from
89
/user
Per month
Starting from
9
/user
Per month
Kustomer pricing information
Value for money
4.5
/5
53
Starting from
89
/user
Per month
Pricing options
Value for money contenders
Kustomer features
Functionality
4.5
/5
53
Total features
106
11 categories
Most valued features by users
Functionality contenders
Kustomer users reviews
Overall Rating
4.6
/5
53
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.04/10
33
17
3
0
0
Overall rating contenders
Jisselle B.
Food & Beverages, 11-50 employees
Used daily for 2+ years
Review source
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I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Wilson H.
Consumer Services, 1,001-5,000 employees
Used daily for 1-2 years
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In my whole stay in my current company which is IntouchCX , the overall experience is superb.
We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time.
As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time
Verified reviewer
Education Management, 51-200 employees
Used daily for 6-12 months
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Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
Christian N.
Outsourcing/Offshoring, 1,001-5,000 employees
Used daily for 6-12 months
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Best to use on all aspect of email sending and communication with other employees or customer
Easy to use and navigate, user friendly and fun to use
None so far, it is more comfortable using rather that zendesk
Michele E.
Retail, 51-200 employees
Used daily for 6-12 months
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The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general. Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time
With this tool you have a complete timeline of all the interactions with the customers, no matter it is a chat, an email, or a SMS. It helps you understand the issue at hand and provide support that truly meets the demands of the customers. Additionally, all the queries are displayed in one panel, so there won't be any duplicates. It provides a centralized location for managing customer conversations. It also supports integration with other tools and platforms, such as messaging apps, and Shopify
The pricing might be on the higher side. If the company has a low budget it might not be recommended to splurge on this app. However, if you're looking for an app that can organize your conversations and have visibility on them at all times, I'd totally suggest taking kustomer into account
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