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Kustomer Logo
Kustomer
4.5
(39)

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Modern Customer Service Software For Customer-First Brands

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(3)

Kustomer Pricing, Features, Reviews and Alternatives

Kustomer product overview

Price starts from

29

/user

Per month

What is Kustomer?

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.

Key benefits of using Kustomer

  • View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

  • Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

  • The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

  • Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

  • With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    In Person
    Documentation

    Kustomer pricing information

    Value for money

    4.3

    /5

    39

    Starting from

    29

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kustomer features

    Functionality

    4.4

    /5

    39

    Total features

    97

    11 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    API
    Alerts/Notifications
    Data Import/Export
    Customizable Branding

    Functionality contenders

    Kustomer users reviews

    Overall Rating

    4.5

    /5

    39

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.78/10
    Rating distribution

    5

    4

    3

    2

    1

    22

    14

    3

    0

    0

    Pros
    Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
    The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
    I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.
    Cons
    Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.
    Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.
    The bugs that appear from time to time. The small lags when working.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Jisselle B.

    Verified reviewer

    Food & Beverages, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Kustomer is a great omnichannel CRM!

    Reviewed 8 months ago

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

    Pros

    I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

    Cons

    It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Financial Services, 11-50 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Highly Configurable Customer Chat Tool

    Reviewed a year ago

    Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to issues that we have with the tool. Their SDKs leave a bit to be desired though.

    Pros

    Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

    Cons

    The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

    AR
    AvatarImg

    Anonymous Reviewer

    Verified reviewer

    Education Management, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great Tool for Customer Service and Help Desk

    Reviewed 3 months ago

    Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.

    Pros

    I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.

    Cons

    Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.

    AE
    AvatarImg

    Ahmed E.

    Health, Wellness and Fitness, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    I think that Kustomer is one of the best softwares used for customer service

    Reviewed 4 months ago
    Pros

    How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries

    Cons

    that it sometimes takes time for the report exported to be sent to your email and sometimes I have to export it again as it may not arrive.

    EH
    AvatarImg

    Emily H.

    Leisure, Travel & Tourism, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Intuitive, Easily Customizable, Kustomer has been a great solution for our company.

    Reviewed a year ago
    Pros

    With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.

    Cons

    Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.

    Kustomer FAQs

    Q. What type of pricing plans does Kustomer offer?

    Kustomer has the following pricing plans:
    Starting from: $29.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Kustomer?

    Kustomer has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business

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    Q. What languages does Kustomer support?

    Kustomer supports the following languages:
    English

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    Q. Does Kustomer offer an API?

    Yes, Kustomer has an API available for use.

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    Q. What other apps does Kustomer integrate with?

    Kustomer integrates with the following applications:
    Dialpad, Chargify, Talkdesk, Adobe Commerce, Aircall, MaestroQA, Amazon Redshift, Jira, Klaus, Instabug, Calendly, WhatsApp, Clearbit, Delighted, Genesys Cloud CX, Five9, Gmail, FullStory, Segment, Stella Connect, Playvox, Looker, Zipwhip, SupportSync, Gong.io, Customer Thermometer, Zingtree, Acuity Scheduling, Nicereply, Twitter, Slack, Klaviyo, LoyaltyLion, Spree, UJET, Ada, JIRA Service Management, Meta for Business, Unbabel, Olark, Fivetran, Yotpo, MessageBird, SurveyMonkey, EvaluAgent, 8x8 Contact Center, Twilio, Instagram, Shelf, Assembled, BigCommerce, Operations Hub, Snowflake, Shopify

    See alternatives

    Q. What level of support does Kustomer offer?

    Kustomer offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

    See alternatives

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