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Modern Customer Service Software For Customer-First Brands
Kustomer Pricing, Features, Reviews and Alternatives
Kustomer product overview
What is Kustomer?
Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.
Key benefits of using Kustomer
Typical customers
Platforms supported
Support options
Training options
Kustomer pricing information
Value for money
4.3
/5
39
Starting from
29
/user
Per month
Pricing options
Value for money contenders
Kustomer features
Functionality
4.4
/5
39
Total features
97
11 categories
Most valued features by users
Functionality contenders
Kustomer users reviews
Overall Rating
4.5
/5
39
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.78/10
22
14
3
0
0
Overall rating contenders
Jisselle B.
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for 2+ years
Review source
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I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Anonymous Reviewer
Verified reviewer
Financial Services, 11-50 employees
Used weekly for 1-2 years
Review source
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Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to issues that we have with the tool. Their SDKs leave a bit to be desired though.
Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.
The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.
Anonymous Reviewer
Verified reviewer
Education Management, 51-200 employees
Used daily for 6-12 months
Review source
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Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
Ahmed E.
Health, Wellness and Fitness, 201-500 employees
Used daily for 2+ years
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How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries
that it sometimes takes time for the report exported to be sent to your email and sometimes I have to export it again as it may not arrive.
Emily H.
Leisure, Travel & Tourism, 51-200 employees
Used daily for 6-12 months
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With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.
Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.
Kustomer FAQs
Kustomer has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Kustomer?
Q. What other apps does Kustomer integrate with?
Kustomer integrates with the following applications:
Dialpad, Chargify, Talkdesk, Adobe Commerce, Aircall, MaestroQA, Amazon Redshift, Jira, Klaus, Instabug, Calendly, WhatsApp, Clearbit, Delighted, Genesys Cloud CX, Five9, Gmail, FullStory, Segment, Stella Connect, Playvox, Looker, Zipwhip, SupportSync, Gong.io, Customer Thermometer, Zingtree, Acuity Scheduling, Nicereply, Twitter, Slack, Klaviyo, LoyaltyLion, Spree, UJET, Ada, JIRA Service Management, Meta for Business, Unbabel, Olark, Fivetran, Yotpo, MessageBird, SurveyMonkey, EvaluAgent, 8x8 Contact Center, Twilio, Instagram, Shelf, Assembled, BigCommerce, Operations Hub, Snowflake, Shopify
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