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Kustomer

4.6
(53)

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Modern Customer Service Software For Customer-First Brands

(4)

Kustomer Pricing, Features, Reviews and Alternatives

Kustomer FAQs

Q. What type of pricing plans does Kustomer offer?

Kustomer has the following pricing plans:
Starting from: $89.00/month
Pricing model: Subscription

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Q. Who are the typical users of Kustomer?

Kustomer has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Kustomer support?

Kustomer supports the following languages:
English

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Q. Does Kustomer offer an API?

Yes, Kustomer has an API available for use.

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Q. What other apps does Kustomer integrate with?

Kustomer integrates with the following applications:
Dialpad, Talkdesk, Adobe Commerce, Aircall, MaestroQA, Amazon Redshift, Jira, Klaus, Instabug, Calendly, WhatsApp, Clearbit, Swell, Delighted, Genesys Cloud CX, Five9, Gmail, FullStory, Segment, Medallia Agent Connect, Playvox, Looker, Zipwhip, SupportSync, Gong.io, Customer Thermometer, Zingtree, Acuity Scheduling, Nicereply, Twitter/X, Slack, Klaviyo, LoyaltyLion, Spree, UJET, Ada, JIRA Service Management, Meta for Business, Unbabel, Olark, Fivetran, Yotpo, MessageBird, SurveyMonkey, EvaluAgent, 8x8 Contact Center, Twilio, Instagram, Shelf, Assembled, Solidus Smart, BigCommerce, Operations Hub, Snowflake, Shopify

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Q. What level of support does Kustomer offer?

Kustomer offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

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Kustomer product overview

Price starts from

89

/user

Per month

What is Kustomer?

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.

Key benefits of using Kustomer

  • View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

  • Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

  • The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

  • Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

  • With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    In Person
    Documentation

    Not sure about Kustomer? Compare it with a popular alternative

    Starting from

    89

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    9

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Kustomer pricing information

    Value for money

    4.5

    /5

    53

    Starting from

    89

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Kustomer features

    Functionality

    4.5

    /5

    53

    Total features

    106

    11 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    API
    Data Import/Export
    Customizable Branding

    Functionality contenders

    Kustomer users reviews

    Overall Rating

    4.6

    /5

    53

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.04/10
    Rating distribution

    5

    4

    3

    2

    1

    33

    17

    3

    0

    0

    Pros
    Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.
    Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
    The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
    Cons
    Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.
    Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.
    The bugs that appear from time to time. The small lags when working.

    Overall rating contenders

    AvatarImg
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    Jisselle B.

    Food & Beverages, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Kustomer is a great omnichannel CRM!

    Reviewed 2 years ago

    I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

    Pros

    I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

    Cons

    It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

    WH
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    Wilson H.

    Consumer Services, 1,001-5,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Ease of use

    Reviewed a month ago

    In my whole stay in my current company which is IntouchCX , the overall experience is superb.

    Pros

    We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time.

    Cons

    As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time

    AR
    AvatarImg

    Verified reviewer

    Education Management, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great Tool for Customer Service and Help Desk

    Reviewed a year ago

    Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.

    Pros

    I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.

    Cons

    Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.

    CN
    AvatarImg

    Christian N.

    Outsourcing/Offshoring, 1,001-5,000 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Kustome review

    Reviewed a month ago

    Best to use on all aspect of email sending and communication with other employees or customer

    Pros

    Easy to use and navigate, user friendly and fun to use

    Cons

    None so far, it is more comfortable using rather that zendesk

    ME
    AvatarImg

    Michele E.

    Retail, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Kustomer: all your conversations in one hassle-free location

    Reviewed a month ago

    The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general. Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time

    Pros

    With this tool you have a complete timeline of all the interactions with the customers, no matter it is a chat, an email, or a SMS. It helps you understand the issue at hand and provide support that truly meets the demands of the customers. Additionally, all the queries are displayed in one panel, so there won't be any duplicates. It provides a centralized location for managing customer conversations. It also supports integration with other tools and platforms, such as messaging apps, and Shopify

    Cons

    The pricing might be on the higher side. If the company has a low budget it might not be recommended to splurge on this app. However, if you're looking for an app that can organize your conversations and have visibility on them at all times, I'd totally suggest taking kustomer into account

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