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Kustomer
4.5
(29)

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Modern Customer Service Software For Customer-First Brands

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Kustomer Pricing, Features, Reviews and Alternatives

Kustomer product overview

Price starts from

$

89

/momonth
Per Feature
view pricing plans

What is Kustomer?

Kustomer is a modern customer support solution focused on providing fast, personalized customer service by empowering agents with all the information they need in one screen. Our platform is built around conversations, not tickets, so everything you need (customer data, order history, past conversations) is available in a single timeline view. Kustomer unifies communication across every channel (social, chat, email, SMS, voice) within the platform to avoid agent collision and customer frustration. Kustomer's powerful intelligent automation capabilities eliminate tedious manual tasks that saves you time and money.

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Key benefits of using Kustomer

  • View all customer data from internal and third-party systems in a single timeline view for more productive and efficient conversations.

  • Break down the communication silos of traditional multichannel solutions that fragment service experiences with Kustomer's comprehensive timeline, where agents always have the context to maintain a single threaded conversation.

  • The Kustomer workflow and business logic engines save you time and money by eliminating tedious manual tasks, automating platform actions, and ensuring agents have the info they need.

  • Intelligent queueing and routing provides a rules-based, omnichannel solution that goes beyond simple first-in, first-out or channel based routing for customer service organizations with multiple teams of agents handling large inbound volumes.

  • With all of your data in the Kustomer platform, your customer service team can streamline communication to deflect issues and delight customers.

    • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum

    Training options

    Webinars
    Live Online
    Videos
    In Person
    Documentation

    Commonly used as

    Customer Service
    Help Desk
    Customer Experience

    Kustomer pricing information

    Value for money

    4.3

    /5

    29

    Price starts from

    $

    89

    /momonth
    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range
    view pricing plans

    Value for money contenders

    SurveyMonkey
    4.6
    (8.7K)
    Zoho CRM
    4.3
    (5.1K)
    Freshdesk
    4.5
    (2.3K)

    Kustomer features

    Functionality

    4.5

    /5

    29
    Total Features94 3 categories

    Most valued features by users

    Reporting/Analytics
    API
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Data Import/Export
    Customizable Branding
    read more on features

    Functionality contenders

    SurveyMonkey
    4.6
    (8.7K)
    Zoho CRM
    4.3
    (5.1K)
    Freshdesk
    4.5
    (2.3K)

    Kustomer users reviews

    Overall rating

    4.5

    /5

    29

    Positive reviews

    97%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.93/10
    Rating distribution

    5

    4

    3

    2

    1

    16

    12

    1

    0

    0

    Pros
    The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

    NC

    Nicole C.

    Overall, I think Kustomer is a great, easy to use program. I like the way it works with Ujet and easily pulls all the of customers information that I need.

    AS

    Ashley S.

    What I liked best is how it adapted to our unique needs. The fact that we could see EVERY client interaction within their own timeline has saved me from making mistakes more times than I could count.

    AR

    Anonymous Reviewer

    Cons
    Experiencing some outages (such as delayed emails) but this issues seems to be happening less lately.

    DB

    Daisy B.

    Sometimes you might create a ticket by a mistake and you cannot delete it, that's the only thing that's bugging me.

    AR

    Anonymous Reviewer

    Sometimes the 'My open conversation' disappear from the system. My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me.

    EB

    Elmedina B.

    Read all reviews

    Overall rating contenders

    SurveyMonkey
    4.6
    (8.7K)
    Zoho CRM
    4.3
    (5.1K)
    Pipedrive
    4.5
    (2.3K)
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very happy Kustomer! (HA get it?)

    Reviewed 3 years ago

    when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.

    Pros

    the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive...

    Cons

    there's a lot they still aspire to - they're a young company who just secured another round of funding and with any luck they'll hire a lot of developers. we've been a somewhat demanding client but the truth is that you need robust reporting to understand your CX/CS teams and hold them accountable. they out-of-the-box reports that kustomer offers are "good" but leave a lot to be desired. you can export...

    Vendor response

    Hi Meagan, happy to read about your experience with Kustomer! Having long-term happy customers like yourself makes us super proud :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Highly Configurable Customer Chat Tool

    Reviewed 2 months ago

    Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to issues that we have with the tool. Their SDKs leave a bit to be desired though.

    Pros

    Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

    Cons

    The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Good experience, with options to improve

    Reviewed 4 years ago
    Pros

    - Helpful for the company - Raised the communication throughout the employees - A lot of issues were fixed by using it

    Cons

    - The included tags after some times or in some cases immediately disappear - The mention option will be good to be as a separate option - Sometimes the 'My open conversation' disappear from the system - My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Kustomer was a great move!

    Reviewed 2 months ago

    I like the social media integrations, aircall integration, calendly integration. I can get everything in one place, which helps my CS team to be more efficient daily. The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

    Pros

    I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.

    Cons

    I have not used my knowledge base yet after already using the product for over five months. Customer service has been great in trying to find a solution for us, though.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Kustomer - Customer Service Solution

    Reviewed 4 months ago

    Excellent.

    Pros

    I really like the user interface. It allows for all your team to collaborate and review your work and offer assistance.

    Cons

    I am finding really hard to manage the main dashboard when I am scrolling through my inbox. I would like for Kustomer to have an option for a more compact view for your conversations.

    Read all reviews

    Kustomer FAQs and common questions

    Kustomer has the following pricing plans:
    Starting from: $89.00/month
    Pricing model: Subscription

    Kustomer has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business

    Kustomer supports the following languages:
    English

    Yes, Kustomer has an API available for use.

    Kustomer integrates with the following applications:
    Dialpad, Chargify, Talkdesk, Magento Commerce, Aircall, Jira, Klaus, Instabug, Calendly, WhatsApp, Delighted, Genesys Cloud, Five9, Gmail, FullStory, Segment, Stella Connect, Promoter.io, PlayVox, Looker, Zipwhip, SupportSync, Gong.io, Customer Thermometer, Zingtree, Acuity Scheduling, Nicereply, Twitter, Slack, Klaviyo, LoyaltyLion, Spree, UJET, Ada, Jira Service Management, Facebook, Olark, Fivetran, Yotpo, MessageBird, SurveyMonkey, EvaluAgent, 8x8 Contact Center, Twilio, Instagram, Shelf, BigCommerce, PieSync, Snowflake, Shopify

    Kustomer offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum

    Most popular Kustomer comparisons

    KustomervsZendesk
    KustomervsFreshdesk
    KustomervsFront
    KustomervsSalesforce Service Cloud
    Browse alternatives

    Related categories

    Customer Service
    Help Desk
    Customer Experience

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