Kustomer Pricing, Features, Reviews & Comparison of Alternatives


Intelligent CRM for Customer Service

4.61/5 (18 reviews)

Kustomer overview

Create Customer Friendships with the next-generation solution to customer management. By unifying all relevant data, customer history, apps, and systems, Kustomer helps teams automate CX business logic. Kustomer provides agents with a full view of every customer’s purchases and interactions, enabling personalized service delivery.


Starting from
Pricing options
Value for money
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Business size



United States

Supported languages

Kustomer screenshot: Kustomer integrates conversations, transactions & company proprietary data in one platformWhat is Kustomer?Kustomer screenshot: Collaborate in real time on customer issuesKustomer screenshot: View customer history and respond using multiple channels like email, text, voice and chatKustomer screenshot: See all conversations with a customer across different channels including email, texts and moreKustomer screenshot: View customer orders or account informationKustomer screenshot: Set up intelligent reminders for follow-upsKustomer screenshot: Use chat to engage with customers

Kustomer reviews

Value for money
Ease of use
Customer support
Meagan McKinnon

Very happy Kustomer! (HA get it?)

Used daily for 1-2 years
Reviewed 2018-08-01
Review Source: Capterra

when leaving desk.com, we shopped zendesk and freshdesk in addition to kustomer. we chose kustomer and have never looked back. it's been integral to getting not only CX but multiple operations teams into a single environment where we can collaborate.the concept can't be beat - aggregating multiple customer touchpoints into a timeline really gives you an immediate sense of that user. not only can you quickly glance at context clues (like purchases, NPS surveys, and support cases) but with the right integrations, you already know WHICH customer is calling as within a second of answering the call. this makes it easy for your agents to already dive into the issue and pitch solutions without having to ask for name, confirmation number, etc. all the basics are there too like user profile with easy edits, merging, moving, forwarding, notes, macros, etc. since we got in early we've seen a lot of exciting features and changes with kustomer over the last year. autopilot steers tickets right to your agents so they don't go cherry picking through searches. making new searches is crazy easy and you can set specific team-based or user-based permissions for them. @mentions available for internal notes on cases. there's an internal knowledge base they recently released which seems awesome, though we've yet to utilize it. CSM and customer support are pretty great too.

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Jessie Bolin

sleek, efficient, super helpful

Used daily for less than 6 months
Reviewed 2019-05-19
Review Source: Capterra

The business problems that we are solving are having streamlined conversations that are able to be found with a simple search, this saves us time and a headache! Being able to see our payment processing platform in a sidebar allows us to access information quicker, we can stay in the same program rather than opening up a new window then searching. Being able to select a status notifies your manager what exactly you are doing as far as work time. I love that Kustomer has brought efficiency to communicating with customers! This software allows all conversations with each individual customer to be in one place to make your job and life easier. Ease of searching for customers is there, the order history, you can click on the order and it links you to the website that contains our orders(Shopify). You can search by name, email, phone number. This has been a welcome transition from a different software and it has simply made everything much easier. You have the ability to select statuses to notify management what you are doing:break, lunch, emailing, available. This allows your time to be accounted for efficiently.

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Armend Pollozhani

Helps you to resolve work related tasks

Used daily for 2+ years
Reviewed 2019-03-28
Review Source: Capterra

Kustomer is one of the main tools of every company. You can keep track of your employees and all the information with the partners and customers. Overall it's a great product.Kustomer is a great tool and software that every company should have. Before Kustomer we were using different softwares and admin but after we started to work in Kustomer we realized how much efficient and easy Kustomer was. This software is part of our daily job where we communicate with our colleagues and solve different tickets and issues. Kustomer allows you to send sms and emails to your partners and customers and keep track of all information in one place.

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Dave Weiner

Fast, and factual customer support!

Used daily for 1-2 years
Reviewed 2018-01-10
Review Source: Capterra

Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been there for us, quickly, and with a smile!

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Michelle Naumoski

Ease of use

Used daily for 6-12 months
Reviewed 2019-03-13
Review Source: Capterra

So far it`s been amazing. Kustomer is literally an all round player giving me options to deal with tasks and resolve issues for my clients while also having the option to communicate with them in a subtle and professional way. We have multiple departments within the company i work for and assigning the task to the appropriate team/department is super easy. Can`t be happier with it.It literally answers any company`s needs by the level of customization available. It has a great ticketing system used for assigning tasks or tickets at each company level. The possibility of assigning tickets with different priorities is also one of the things that i love. It is a all in one tool for partner/client communication by text or email which is absolutely amazing.

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Kustomer pricing

Starting from
Pricing options
Free trial
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Enterprise: $99 per user/month (billed annually)
Ultimate: $169 per user/month (billed annually)

Kustomer features

Activity Tracking
Automatic Reminders
CRM Integration
Customizable Reporting
Reporting & Statistics
Social Media Integration
Third Party Integration

Activity Dashboard (188 other apps)
Automatic Notifications (174 other apps)
Calendar Management (160 other apps)
Contact Database (115 other apps)
Custom Fields (135 other apps)
Customer Database (130 other apps)
Customizable Branding (160 other apps)
Customizable Templates (138 other apps)
Data Import/Export (152 other apps)
Electronic Payments (119 other apps)
Email Integration (162 other apps)
Mobile Integration (121 other apps)

Additional information for Kustomer

Key features of Kustomer

  • Customer engagement center
  • Automated routing
  • Reporting
  • Customer returns
  • Email management
  • Text management
  • Custom objects
  • Notes
  • Activity tracking
  • Automatic reminders
  • Collaborative workspace
  • Communication management
  • Custom workflows
  • Conversation history
  • CRM
  • Customer history
  • Data visualization
  • Event tracking
  • Help desk
  • Known issue management
  • Cross-channel communications
  • Returns management
  • Search functionality
  • Sentiment analysis
  • Service level agreements
  • SLA management
  • Third party integration
  • Live chat
  • Dynamic workflow
  • Reporting
  • Queue management
  • Customer complaint tracking
  • Task management
  • Collaboration tools
  • Follow-up scheduling
  • @mentions
  • Inbox management
  • Timeline management
  • Customer support tracking
View All Features


The timeline provides a complete, fully actionable view of a customer's history of interactions.

Engage with customers through continuous omni-channel communication, including email, texts, voice, chat, Facebook messenger, and more.

Custom Objects allow users to view and take action on external data like orders.

Make intelligent business decisions using searches that enable users to prioritize and respond to customers more efficiently.

Understand a customer's mood using sentiment tracking technology.