App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Contact Center Software
Last updated: April 2026
20 software options
Sponsored
NICE Workforce Management
5
6
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce management solution
Read more about NICE Workforce Management
Peopleware
5
1
4
0
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Brings work and demand into perfect balance.
Read more about Peopleware
RingCX
5
136
4
69
3
30
2
7
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered contact center
Read more about RingCX
Surfboard
5
5
4
4
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Support team scheduling, made simple.
Get shift planning, scheduling, forecasting & communication in one place.
Read more about Surfboard
Intradiem
5
9
4
4
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce automation solution for optimizing operations
Read more about Intradiem
LeadDesk
5
11
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Clear and Efficient Sales and Customer Service Software
Read more about LeadDesk
Salesforce Service Cloud
5
477
4
272
3
55
2
14
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Read more about Salesforce Service Cloud
InfoFlo
5
59
4
28
3
6
2
0
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HIPAA compaliant case management software
Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools.
Read more about InfoFlo
Snapforce
5
15
4
4
3
1
2
0
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM, call center and telephony software
Read more about Snapforce
Five9
5
231
4
166
3
58
2
16
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact and call center software
Read more about Five9
Bitrix24
5
454
4
351
3
120
2
29
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
Read more about Bitrix24
3C Plus
Call center software for managing telephony operations
Read more about 3C Plus
Playvox
5
90
4
16
3
1
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
WEM Software for customer service teams.
Read more about Playvox
CXone Mpower
5
272
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
Read more about CXone Mpower
QualityDesk
5
4
4
3
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center tool for customer service.
Read more about QualityDesk
Genesys Cloud CX
5
134
4
95
3
23
2
5
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled experience orchestration platform
Read more about Genesys Cloud CX
Calabrio ONE
5
173
4
66
3
15
2
5
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Comprehensive performance software for contact centers
Read more about Calabrio ONE
Soon
5
33
4
13
3
1
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-Powered Shift Scheduling and WFM for Modern Teams
Read more about Soon
Call Center Studio
5
28
4
15
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pay-as-you-go • Scalable • AI Powered • Better CX
Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.
Read more about Call Center Studio
Aspect Workforce
5
91
4
129
3
27
2
3
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empower your team and streamline operations with Aspect WFM.
Read more about Aspect Workforce
