Snapforce Pricing, Features, Reviews & Comparison of Alternatives

Snapforce

CRM, call center and telephony software

3.9/5 (15 reviews)

Snapforce overview

What is Snapforce?

Snapforce is an integrated CRM, telephony and call center solution with built-in reporting, case management and emailing. The CRM app offers both account and opportunity management, which include a communication timeline, document and file attachments, and a geographical mapping tool. The opportunity tracking feature lets you create, send and manage price quotes, and convert won deals into orders.

Along with the CRM capabilities, Snapforce offers call center and telephony features integrated with the CRM. You can use the app to set up a phone system which lets you listen and record conversations with callers. You can also set up unlimited conference calls with up to 25 participants in each call. The voicemail system lets your clients leave messages and Snapforce stores these in user mailboxes that hold up to 500 voicemails.

The call center features within Snapforce include automatic call distribution (ACD) for call routing, and interactive voice response (IVR) for calls screening and transfer. This module also includes custom dashboards and reporting to track and measure all call center and agent performance. In addition to this, Snapforce includes a client portal add-on that lets you resolve support cases directly from within the app. There is also a built-in email client, calendar and document manager.
snapforce.com

Pricing

Starting from
$25/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Snapforce screenshot: Account management feature in SnapforceSnapforce screenshot: Managing cases in SnapforceSnapforce screenshot: Opportunity management in SnapforceSnapforce screenshot: Snapforce call centre and sales dashboardsSnapforce screenshot: Snapforce email clientSnapforce screenshot: Snapforce email clientSnapforce screenshot: Creating a case in SnapforceSnapforce screenshot: Pipeline report in Snapforce

Snapforce reviews

Excellent
11

Very good
0
Average
0
Poor
0
Terrible
4

Value for money
Features
Ease of use
Customer support
  3.4
  3.6
  4.1
  3.8
Phil Norman

Helps me to run my business

Used daily for 1-2 years
Reviewed 2016-12-04
Review Source: GetApp

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Pros
Not restrictive, customizable regardless of your industry.

Cons
After almost 2 years, there is nothing I am unhappy with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenelle Rosen

Snapforce is Great!

Reviewed 2016-05-23
Review Source: Software Advice

Pros
Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.

Cons
Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mike Merritt

you have no support, you never answer the phone and you haven't solved any of my issues since day 1

Used daily for 6-12 months
Reviewed 2020-06-11
Review Source: Software Advice

lacking

Pros
nothing, its plain, has no features and you are more expensive than Hubspot

Cons
Support, functionality, we were promised features and have never been able to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Paul Ck

Horrible CRM!!!!!!!!!!!!!!

Used daily for 6-12 months
Reviewed 2020-06-11
Review Source: Capterra

Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company

Pros
Nothing is good. I have nothing absolutely positive to say about this CRM

Cons
Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Bill Stein

Nice Solution Everything Came Together

Used daily for less than 6 months
Reviewed 2017-04-23
Review Source: Capterra

Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.

Pros
Smart software, helped me configure it, new what I needed as I started to use it.

Cons
At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Snapforce pricing

Starting from
$25/month
Pricing options
Subscription
View Pricing Plans

PROFESSIONAL
3 user minimum
$25/user/month

ENTERPRISE
$45/user/month

ULTIMATE
$60/user/month

Snapforce features

API
Activity Dashboard
Activity Tracking
Calendar Management
Contact Database
Contact Management
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Email Integration

Automatic Notifications (223 other apps)
Customer Database (185 other apps)
Customizable Templates (198 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Additional information for Snapforce

Key features of Snapforce

  • Leads, contacts & accounts
  • Opportunity tracking
  • Case management
  • Client portal
  • Sales leader boards
  • Event calendar & scheduling
  • Document management module
  • Orders & invoices
  • Audio & video conferencing
  • Voicemail-to-email
  • Voicemail & mailbox folders
  • Automatic call distribution (ACD)
  • Interactive voice response (IVR)
  • Auto attendant scripts
  • Snapforce email client
  • Email templates
  • Email provider sync
  • Call center reports
  • Sales pipeline reports
  • Custom reports & dashboards
View All Features

Benefits

Account Management: See a list of all your business accounts and interactions and customise these using logical filtering. Use the visual map functionality to see where your contacts are located.

Custom dashboards: Track performance and forecast sales with pipeline reports, important metrics, and a sales leader board.

Event Management & scheduling: Create events directly from individual records, integrate your Snapforce calendar with your other calendars, and send invites and reminders.

Call center features: Snapforce includes automatic call distribution (ACD), interactive voice response (IVR), call screening, and call transfer.

Call center dashboards: Track agent performance and spot trends with custom dashboards and reports, and pre-built reports such as call volume reports.

Telephony: Snapforce offers a voicemail system that lets you hold up to 500 voicemails in your CRM. You can also use the CRM for unlimited conference calls.

Case management: The CRM includes a client portal that can be customised to match your brand. You can resolve support cases using comments and auto-responders.