getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Contact Center Software with Real time monitoring - Page 6

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

213 software options

Observe.AI logo

The Conversation Intelligence Platform for Contact Centers

learn more
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance.

Read more about Observe.AI

Users also considered
Intellicon logo

AI-powered omnichannel contact center platform

learn more
Intellicon is an omnichannel contact center solution that integrates voice, email, chat, WhatsApp, and social media channels into a unified platform. The software features AI-powered chatbots, virtual agents, sentiment analysis, and quality assurance tools for automated customer interactions. It includes CRM capabilities, helpdesk management, automatic call distribution, and telephony integration for managing inbound and outbound communications across multiple industries.

Read more about Intellicon

Users also considered
Meets CRM logo

CRM software for increasing sales in the Portuguese market

learn more
Meets CRM is a cloud-based software that helps businesses in the Portuguese market, manage opportunities, tasks, and appointments. The platform enables sales teams to maintain interaction history with prospects and use the drag-and-drop functionality to update lead status across the sales funnel.

Read more about Meets CRM

Users also considered
Kloudtalk logo

Robust and Feature-Packed Cloud-based Business Phone System

learn more
KloudTalk is a cloud-based business phone system that offers useful communication and collaboration tools for for small, mid-sized, and large businesses.

Read more about Kloudtalk

Users also considered
WeKall logo

Cloud-based contact center and telephony AI software

learn more
WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

Read more about WeKall

Users also considered
VoxDesk logo

Call center software for enhancing customer experience

learn more
With Voxdesk's best-in-class call center software, you can automate calls, improve team efficiency, and enhance customer experience. It includes features like a predictive dialer, automated voicemail drops, chrome extension, and call analytics. It helps organizations to generate more leads.

Read more about VoxDesk

Users also considered
NFON Contact Center logo

AI-enabled solution for omnichannel customer support.

learn more
NFON Contact Center Hub: AI-driven omnichannel support for faster, smarter, and secure GDPR-compliant top experiences in the cloud.

Read more about NFON Contact Center

Users also considered
Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

learn more
Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.

Read more about Intermedia Contact Center

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
EasyCall Cloud logo

Software for managing agents, VoIP & call center operations

learn more
EasyCall Cloud offers scalable Call Center and Contact Center software with transparent pricing, easy management of tasks, VoIP lines, and omnichannel support. Enjoy seamless integration, data security, and cost-effective operations.

Read more about EasyCall Cloud

Users also considered
MiContact Center Business logo

Cloud contact center solutions

learn more
MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

Read more about MiContact Center Business

Users also considered
Odigo logo

Odigo provides Contact Center as a Service (CCaaS) solutions

learn more
A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Read more about Odigo

Users also considered
Intradiem logo

Workforce automation solution for optimizing operations

learn more
Intradiem Intelligent Automation processes contact center management data in real-time to intelligently determine–and direct–each rep's activity to maximize productivity and engagement–every minute of every shift.

Read more about Intradiem

Users also considered
Fonvirtual Call Center logo

Communication solution for call management & distribution

learn more
Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).

Read more about Fonvirtual Call Center

Users also considered
BeInContact logo

Your 100% Cloud Omnichannel Contact Center solution

learn more
BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

Read more about BeInContact

Users also considered
Eloquant logo

Cloud Contact Center Customer Experience platform

learn more
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

Users also considered
Kiamo logo

Centralized & Aumented Customer Relationship

learn more
Kiamo is a Cloud omnichannel solution for Contact centers

Read more about Kiamo

Users also considered
Sagicc logo

An intelligent customer service experience.

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered
C-Zentrix logo

Omnichannel Contact Center with AI, CRM & Automation

learn more
C-Zentrix is a customer experience platform offering cloud & on-premise contact center software, omnichannel support, CRM, AI bots, video chat, and analytics built to empower businesses in sales, support, and service delivery.

Read more about C-Zentrix

Users also considered
Sales Sling logo

Cloud based auto dialer & lead management platform

learn more
Sales Sling is a cloud-based dialer & lead management platform for sales teams which offers tools for converting leads into sales, managing sales pipelines, making outbound calls with the auto-dialer functionality, tracking and recording inbound & outbound calls, managing employee performance & more

Read more about Sales Sling

Users also considered
Knowlarity logo

Communicate. Collaborate. Accelerate.

learn more
Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.

Read more about Knowlarity

Users also considered
insmartbot logo

Serve your customers on all channels with AI.

learn more
Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point of contact, wherever your customers are.

Read more about insmartbot

Users also considered
Zendesk Talk logo

Connecting customers to Agents through voice and message

learn more
Zendesk Talk offers advanced call transcriptions, redaction, and quality assurance capabilities to monitor and record calls.

Read more about Zendesk Talk

Users also considered
Dixa logo

Conversational Customer Service Software

learn more
Dixa offers one-stop contact center software that supports telephony, email, live chat and messaging apps and runs in your browser. Built to improve the agent and customer experience - smart routing, a built-on CRM, integrations and more helps brands deliver omnichannel customer experiences.

Read more about Dixa

Users also considered
Mosaicx logo

Virtual agent and messaging outreach

learn more
Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered