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charles

4.4
(19)

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Web-based conversational commerce suite for consumer brands

(0)

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charles Pricing, Features, Reviews and Alternatives

charles FAQs

Q. What type of pricing plans does charles offer?

charles has the following pricing plans:
Starting from: €349.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of charles?

charles has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does charles support?

charles supports the following languages:
English, German, Italian


Q. Does charles offer an API?

No, charles does not have an API available.


Q. What other apps does charles integrate with?

charles integrates with the following applications:
Messenger, WooCommerce, Google Analytics 360, PrestaShop, Shopware, Pipedrive, Emarsys, Slack, Klaviyo, Typeform, Dialogflow, Meta for Business, Shopify


Q. What level of support does charles offer?

charles offers the following support options:
Email/Help Desk, Phone Support, Chat, Knowledge Base, FAQs/Forum

charles product overview

Price starts from

349

Per month

Usage Based

What is charles?

charles helps corporations and business owners create WhatsApp audiences and send out custom newsletters. The software promotes a higher opening rate than emails by allowing companies to interact with their clients on convenient communication platforms and channels.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat
Knowledge Base
FAQs/Forum

Training options

Live Online
Documentation
Videos
Webinars
In Person

Not sure about charles? Compare it with a popular alternative

Starting from

349

Per month

Usage Based

Free plan
Free trial
Pricing range

Starting from

14

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

charles pricing information

Value for money

4.3

/5

19

Starting from

349

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

charles features

Functionality

4.2

/5

19

Total features

134

19 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
API
Third-Party Integrations
Campaign Management
Reporting & Statistics
Data Import/Export
Customizable Templates

charles users reviews

Overall Rating

4.4

/5

19

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.53/10
Rating distribution

5

4

3

2

1

9

8

2

0

0

Pros
So far we have only done newsletter campaigns and has worked pretty nice. Our POC motivates us to push more and we are excited to explore charles further and bring results.
The interface is very useful and fast. It is very nice that it can be integrated with many apps.
What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp.
Cons
It is a pity that there is no mobile app. The price is also more expensive than others.
24h chat closures, limited features (no multiple pictures), complicated to download data etc.
Sometimes there are little bugs with the tool when creating templates but when reporting them to Malte, they are usually fixed in no time.
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Domenico M.

Textiles, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Empowering Marketing and Customer Engagement with Hello Charles

Reviewed 5 months ago
Pros

What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.

Cons

As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.

PH
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Peter H.

Textiles, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using Charles to convert website visitors to customers

Reviewed 9 months ago

Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community.

Pros

The ability to automate flows makes Charles a very strong tool! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%).

Cons

In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools.

Vendor response

Peter thanks so much for your review and for choosing us. We're delighted to hear our WhatsApp automation is working well for you and that WhatsApp is proving a successful channel for your business. Converting website visitors is a great insight and one we'll look into more closely. Thanks! We're working on the bugs and adding extra analytics. Keep letting your Success manager know of any problems so we can make sure we fix it. Thanks again and we look forward to working with you for a long time to come. charles

LS
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Louisa S.

Consumer Goods, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool, great support

Reviewed 10 days ago
Pros

Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.

Cons

While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.

KH
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Kristin H.

Textiles, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Charles is recommended

Reviewed 8 months ago

Overall recommendable. Friendly staff.

Pros

Customers appreciate contact via WhatsApp

Cons

Technical problems and failures again and again

Vendor response

Hey Kristin, thanks for your comments, we're happy to hear your customers like hearing from you on WhatsApp. We're really sorry to hear about technical problems. This is not what we want to happen for our clients. Make sure you report any issues and we will do our best to fix them. Best, charles

IK
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Ibrahim K.

Consumer Goods, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ibrahim Koc

Reviewed 20 days ago
Pros

The interface is very useful and fast. It is very nice that it can be integrated with many apps.

Cons

It is a pity that there is no mobile app. The price is also more expensive than others.

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