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Contact Center
Mid size business

Top Rated Contact Center Software with Mid size business - Page 13

Last updated: October 2026

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425 software options

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Bitrix24

4.2

(1K)

467

359

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud & on-premises workspace for all business sizes

Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Dialpad

4.2

(571)

296

170

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The AI-native platform where conversations become action.

Dialpad Contact Center is an Agentic AI contact center where AI agents reason, resolve, and act across voice, digital, and human channels. Up to 80% of issues resolve autonomously, governed by Dialpad's Guardian layer and validated through the Proving Ground.

Aircall

4.2

(466)

251

135

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based phone & AI comms for SMB & mid-market

Make every phone conversation matter and give time back to your reps with 100+ CRM, helpdesk, and software integrations.

Efficy CRM

3.9

(91)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Pay-less for more. Europe's most flexible CRM

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

Agile CRM

4.1

(526)

251

164

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

JustCall

4.1

(225)

109

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based AI communication platform for sales teams

AI-powered contact center software with smart routing, 24/7 AI Voice Agents, omnichannel messaging, and deep CRM integrations.

DialPhone

(0)

AI-powered phone and contact center platform

DialPhone AI Pro is a unified communications platform combining cloud VoIP, business SMS, video meetings, online fax, team chat, and omnichannel contact center tools. AI-powered features include real-time transcription, automated SMS drafting, an AI receptionist for call routing and booking, and CRM integration with automated logging. It supports compliance standards like HIPAA, SOC 2 Type II, GDPR, FINRA, and PCI-DSS for regulated industries.

8x8 Engage

(0)

iCallify

(0)

Boost Productivity with Intelligent Call Center Software

iCallify is an AI-powered omnichannel contact center software designed to manage inbound, outbound, and blended campaigns efficiently. It includes advanced dialers, IVR, WhatsApp Business Calling, real-time monitoring, and analytics to improve agent productivity and customer experience.

LVM

(0)

Aeonix Contact Center

(0)

Regie.ai

(0)

AI-powered sales prospecting & outreach workspace

Regie.ai is an AI-powered sales assistant platform that provides an agentic workspace for outbound prospecting and pipeline generation. The platform features AI agents that handle sourcing, lead enrichment, email composition, dialing, and LinkedIn tasks from a single interface. Regie.ai offers multi-channel orchestration across email, phone, and social platforms, along with automated messaging that adapts to individual voice and identifies timely engagement opportunities.

QuandaGo

(0)

NVIDIA Riva

(0)

GPU-accelerated speech AI for enterprise pipelines

GPU-accelerated speech AI platform offering customizable ASR, TTS, and NMT pipelines for cloud and on-premises deployment.

IP Contact Center (IPCC)

(0)

Read more about IP Contact Center (IPCC)

Users also considered

Oriserve

(0)

Cloud AI contact centre platform for BFSI enterprises

Oriserve is a cloud-based generative AI platform deploying voice and chat agents for enterprise contact centre operations across BFSI.

Mitel Workforce Optimization

(0)

Read more about Mitel Workforce Optimization

Users also considered

Fastcall

(0)

Salesforce CTI: Native Phone Dialer + SMS

FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.