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Best Contact Center Software for Mid Size Business

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Genesys Cloud CX

4.2
(119)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud CX is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about Genesys Cloud CX

Aircall

4.3
(229)

Phone system for support and sales teams

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Aircall is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Aircall

CallTrackingMetrics

4.6
(62)

The Only All-in-One Call Tracking & Contact Center Solution

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CallTrackingMetrics is available for Mid Size Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about CallTrackingMetrics

Talkdesk

4.6
(669)

The world's leading cloud-based contact center software.

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Talkdesk is available for Mid Size Business and offers the following support options: FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat.

Read more about Talkdesk

Twilio

4.6
(252)

Voice and messaging for your web and mobile applications

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Twilio is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about Twilio

ChaseData CCaaS

4.8
(134)

Cloud-based call center solution for SMBs

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ChaseData CCaaS is available for Mid Size Business and offers the following support options: Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat.

Read more about ChaseData CCaaS

Balto

4.8
(4)

Call center phone coaching for sales & customer service reps

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Balto is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Phone Support, Email/Help Desk.

Read more about Balto

Noble Suite

3.9
(13)

Omnichannel contact management with compliance

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Noble Suite is available for Mid Size Business and offers the following support options: Phone Support, 24/7 (Live rep).

Read more about Noble Suite

InGenius

4.8
(5)

Computer telephony integration to fuel efficiency

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InGenius is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), Phone Support, FAQs/Forum.

Read more about InGenius

GoToConnect

4.5
(578)

The first-ever truly unified voice and video solution.

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GoToConnect is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about GoToConnect

Convoso

4.7
(16)

Dial Smarter, Not Harder

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Convoso is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, Phone Support.

Read more about Convoso

NICE CXone

4.2
(458)

Cloud Contact Center Software

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NICE CXone is available for Mid Size Business and offers the following support options: Knowledge Base, 24/7 (Live rep), Phone Support, Chat.

Read more about NICE CXone

Salesforce Service Cloud

4.4
(517)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

LogMeIn Rescue

4.6
(131)

Remote support for helpdesks, call centers and organizations

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LogMeIn Rescue is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LogMeIn Rescue

3CX

4.5
(237)

3CX communications system. Web & mobile apps (Android, iOS)

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3CX is available for Mid Size Business and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat.

Read more about 3CX

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Intradiem

4.4
(16)

Workforce automation solution for optimizing operations

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Intradiem is available for Mid Size Business and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about Intradiem

Kixie PowerCall

4.8
(152)

Ultra-reliable, easily-automated calling & texting for sales

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Kixie PowerCall is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Kixie PowerCall

Freshcaller

3.8
(25)

Modern Phone System for customer support & sales

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Freshcaller is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

Read more about Freshcaller

ProcedureFlow

4.9
(26)

Cloud-based knowledge management software

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ProcedureFlow is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base.

Read more about ProcedureFlow

ReadyMode

4.1
(16)

Predictive dialer and CRM for call centers.

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ReadyMode is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about ReadyMode

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Qubicles is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Qubicles

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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LiveAgent is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

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Zoho Desk is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

XCALLY

4.8
(82)

Omnichannel contact center management

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XCALLY is available for Mid Size Business and offers the following support options: Phone Support, 24/7 (Live rep), Email/Help Desk, Knowledge Base.

Read more about XCALLY

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