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Contact Center
Small business

Top Rated Contact Center Software with Small business - Page 7

Last updated: October 2026

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227 software options

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Aeonix Contact Center

(0)

enjoy.CRMⅢ

(0)

Cloud-based CRM solution for contact centers

enjoy.CRMⅢ is a cloud-based customer relationship management solution designed for contact centers. The software features voice recognition integration, generative AI capabilities for automated response history creation, and multi-channel inquiry management. It offers integration with Microsoft products including Teams and Outlook, supports remote work environments, and provides customizable security roles for different user groups.

NVIDIA Riva

(0)

GPU-accelerated speech AI for enterprise pipelines

GPU-accelerated speech AI platform offering customizable ASR, TTS, and NMT pipelines for cloud and on-premises deployment.

Callbook.ai

(0)

AI phone system that integrates seamlessly with Zoho CRM

Callbook.ai offers a sophisticated AI phone system seamlessly integrated with Zoho CRM. It features human-like AI conversations, easy integration without the need for extra tools, and automates the process of saving call data directly into Zoho CRM fields.

Mitel Workforce Optimization

(0)

Read more about Mitel Workforce Optimization

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Sonora AI

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Cloud-based AI voice agent platform for businesses

Sonora AI is a cloud-based voice AI platform delivering AI-powered voice agents and conversational AI to automate phone interactions.

DialNext

(0)

Cloud-based call forwarding & SMS platform

Cloud-based customer communication platform with call forwarding, time-based routing, voicemail, and SMS alerts for SMBs.

AI SCAPE

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MK

(0)

Calibration and metrology management software

MK is a calibration and metrology software that manages instrument control, advanced calculations, and calibration certificate generation. The system compares instrument measurements against references, calculating errors, uncertainties, and tolerances while supporting various instrument types including pressure gauges, scales, and thermometers. It can be installed locally or accessed via web, with features compliant with industry standards like INMETRO and IEC 17025.

Octella

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Straviso

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Telavox

(0)

Belsmart

(0)

Belsmart smart business management platform

Belsmart is a business management platform offering tools to help organizations streamline operations, manage workflows, and improve.

ilogixx

(0)

Operata

(0)

Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

AVA by NexAIS

(0)

AVA by NexAIS software solution

AVA by NexAIS is a software solution with no verifiable feature, deployment, or market data available at this time.

Eazyshow

(0)

MediaVoice

(0)

Cyndra AI

(0)

Video Call Center

(0)

Your own branded, video call center in a matter of weeks

Modernize your customer service by increasing customer engagement, enhancing customer service and strengthening loyalty. Video-based customer service can replicate the experience of a personal customer support, but at the same time increase its efficiency for both, your clients and your company.

healow Genie

(0)

Conversational AI and contact center solution

Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering overall operational costs. It is an EHR agnostic solution that integrates with leading EHRs.

Suzee AI

(0)

Coztel

(0)

Advanced cloud-based call center software

CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more

Orcalia

(0)

TextPeak

(0)

Manage SMS campaigns and omnichannel in one platform

TextPeak is a messaging platform for campaign management and omnichannel conversations. Scale SMS outreach and support two-way, transactional, OTP, and promotional messaging, plus WhatsApp and Telegram. A shared team inbox simplifies omnichannel, while AI improves campaign content and reply speed.