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Best Contact Center Software for Small Business

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RingCentral Contact Center logo

RingCentral Contact Center

4.3
(161)

The Collaborative Contact Center solution from the industry

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RingCentral Contact Center is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about RingCentral Contact Center

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(532)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

Twilio logo

Twilio

4.6
(267)

Voice and messaging for your web and mobile applications

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Twilio is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about Twilio

Genesys Cloud CX logo

Genesys Cloud CX

4.2
(126)

Mobile optimized cloud call center with multichannel routing

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Genesys Cloud CX is available for Small Business and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about Genesys Cloud CX

Bright Pattern logo

Bright Pattern

4.7
(97)

Cloud Contact Center Software with Embedded AI

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Bright Pattern is available for Small Business and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Bright Pattern

Zoho Desk logo

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

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Zoho Desk is available for Small Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk.

Read more about Zoho Desk

Webex logo

Webex

4.4
(5.6K)

One app for everything. And everyone.

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Webex is available for Small Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Webex

Kixie PowerCall logo

Kixie PowerCall

4.8
(171)

Ultra-reliable, easily-automated calling & texting for sales

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Kixie PowerCall is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Kixie PowerCall

Five9 logo

Five9

4.2
(400)

Cloud contact and call center software

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Five9 is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base.

Read more about Five9

USAN Contact Suite for Amazon Connect logo

USAN Contact Suite for Amazon Connect

5.0
(1)

Extending the power and breadth of Amazon Connect

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USAN Contact Suite for Amazon Connect is available for Small Business and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, 24/7 (Live rep).

Read more about USAN Contact Suite for Amazon Connect

Infobip logo

Infobip

4.7
(11)

Omni-channel customer communication and engagement

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Infobip is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Infobip

CallTrackingMetrics logo

CallTrackingMetrics

4.5
(64)

The Only All-in-One Call Tracking & Contact Center Solution

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CallTrackingMetrics is available for Small Business and offers the following support options: 24/7 (Live rep), FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about CallTrackingMetrics

3CX logo

3CX

4.5
(249)

3CX communications system. Web & mobile apps (Android, iOS)

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3CX is available for Small Business and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base.

Read more about 3CX

Zendesk logo

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Small Business and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Alvaria CX Suite logo

Alvaria CX Suite

4.0
(15)

Turn your customer experience into a competitive advantage.

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Alvaria CX Suite is available for Small Business and offers the following support options: Phone Support, 24/7 (Live rep).

Read more about Alvaria CX Suite

NICE CXone logo

NICE CXone

4.2
(511)

Cloud Contact Center Software

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NICE CXone is available for Small Business and offers the following support options: Knowledge Base, 24/7 (Live rep), Phone Support, Chat.

Read more about NICE CXone

Dialfire logo

Dialfire

4.9
(7)

Cloud-based outbound call center software

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Dialfire is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat.

Read more about Dialfire

ReadyMode logo

ReadyMode

4.1
(16)

Predictive dialer and CRM for call centers.

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ReadyMode is available for Small Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about ReadyMode

Hyro logo

Hyro

(0)

Conversational AI For Enterprise

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Hyro is available for Small Business and offers the following support options: Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum.

Read more about Hyro

LiveAgent logo

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

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LiveAgent is available for Small Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

GoToConnect logo

GoToConnect

4.5
(595)

The first-ever truly unified voice and video solution.

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GoToConnect is available for Small Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about GoToConnect

Qubicles logo

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Qubicles is available for Small Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, Phone Support.

Read more about Qubicles

XCALLY logo

XCALLY

4.8
(87)

Omnichannel contact center management

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XCALLY is available for Small Business and offers the following support options: Phone Support, 24/7 (Live rep), Email/Help Desk, Knowledge Base.

Read more about XCALLY

VoiceAnalytics logo

VoiceAnalytics

5.0
(1)

Gain insights out of all your customer interactions

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VoiceAnalytics is available for Small Business and offers the following support options: Email/Help Desk, Chat.

Read more about VoiceAnalytics

Newfies-Dialer logo

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

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Newfies-Dialer is available for Small Business and offers the following support options: Chat, Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base.

Read more about Newfies-Dialer