Contact Center Software

Best Comparison List of Vendor Applications & Tools
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162 apps

Vozy  

2
Cloud Phone System for today's Sales and Customer Support
Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences. Read more about Vozy
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Cloud Phone System for today's Sales and Customer Support
Vozy is a cloud communication platform where business can make and receive calls from anywhere, accelerate their sales and deliver enhanced customer experiences. Read more about Vozy
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MiContact Center  

3
Cloud contact center solutions
MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Read more about MiContact Center
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Cloud contact center solutions
MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers. Read more about MiContact Center
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Vivocha  

2
Next Generation Customer Interaction Platform
Real-time communication​ and collaboration right on the website, Mobile or messaging app, using any combination of Video, Voice and Chat. Read more about Vivocha
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Next Generation Customer Interaction Platform
Real-time communication​ and collaboration right on the website, Mobile or messaging app, using any combination of Video, Voice and Chat. Read more about Vivocha
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Click2Coach  

2
Workforce optimization software for contact centers
Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations. Read more about Click2Coach
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Workforce optimization software for contact centers
Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations. Read more about Click2Coach
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AireContact  

1
Multi-channel call centre software
AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place. Read more about AireContact
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Multi-channel call centre software
AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place. Read more about AireContact
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MegaPath One  

1
Unified communications & hosted VoIP from any device
MegaPath One is a unified communications platform that helps teams improve productivity and mobility by combining voice & video calling, conferencing, instant messaging, & SMS texting in a single solution that works on any device. Connect with Outlook, Skype, and third party CRM & help desk systems. Read more about MegaPath One
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Unified communications & hosted VoIP from any device
MegaPath One is a unified communications platform that helps teams improve productivity and mobility by combining voice & video calling, conferencing, instant messaging, & SMS texting in a single solution that works on any device. Connect with Outlook, Skype, and third party CRM & help desk systems. Read more about MegaPath One
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OneContact CC  

1
Omni-channel contact center management platform
OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres. Read more about OneContact CC
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Omni-channel contact center management platform
OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres. Read more about OneContact CC
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Xperience  

1
Cloud-based contact center solution
Altitude Xperience is a cloud-based contact center solution that provides real-time​ analytics support to campaign managers. Read more about Xperience
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Cloud-based contact center solution
Altitude Xperience is a cloud-based contact center solution that provides real-time​ analytics support to campaign managers. Read more about Xperience
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Zent.io  

1
Cloud omnichannel contact center software
Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io
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Cloud omnichannel contact center software
Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal. Read more about Zent.io
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SpiceCSM  

1
Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact cen… Read more about SpiceCSMter will not only provide higher quality service, but at a lower cost.
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Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact cen… Read more about SpiceCSMter will not only provide higher quality service, but at a lower cost.
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Parakeet  

2
Cloud-based phone system with mobile app, designed for teams
Parakeet is a cloud phone system for customer service, success, & sales teams. It requires no hardware, runs across devices and integrates with other apps. Read more about Parakeet
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Cloud-based phone system with mobile app, designed for teams
Parakeet is a cloud phone system for customer service, success, & sales teams. It requires no hardware, runs across devices and integrates with other apps. Read more about Parakeet
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LiveOps  

1
Cloud Contact Center | On-Demand Customer Service and Support Solutions
Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Read more about LiveOps Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.
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Cloud Contact Center | On-Demand Customer Service and Support Solutions
Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Read more about LiveOps Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. Accelerate your cloud contact center implementation, maximizing business value while minimizing risks. Our comprehensive portfolio of services & support offers unparalleled levels of expertise and experience to fully harness the power of LiveOps Platform and LiveOps Applications to support your core needs.
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AVOXI Genius  

0
Contact Center Solutions for Improving Team Performance
The effective, affordable, and easy-to-use cloud-based contact center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. With plans starting at $24.99 per user, AVOXI Genius is one of the most affordable solutions worldwide!… Read more about AVOXI Genius
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Contact Center Solutions for Improving Team Performance
The effective, affordable, and easy-to-use cloud-based contact center software, AVOXI Genius. Easily manage your business communications from an intuitive, web-based contact center. With plans starting at $24.99 per user, AVOXI Genius is one of the most affordable solutions worldwide!… Read more about AVOXI Genius
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Akio  

0
Multi-channel customer relations management platform
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio
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Multi-channel customer relations management platform
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams. Read more about Akio
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Avaya Aura Call Center Elite  

0
Contact center management solution
Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance. Read more about Avaya Aura Call Center Elite
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Contact center management solution
Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance. Read more about Avaya Aura Call Center Elite
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CRS  

0
Capture & resolve consumers' comments, questions & issues
CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS. Read more about CRS
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Capture & resolve consumers' comments, questions & issues
CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS. Read more about CRS
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Cingo  

0
Omni-channel customer service platform
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling. Read more about Cingo
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Omni-channel customer service platform
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling. Read more about Cingo
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Clarabridge  

0
Customer Experience Management
Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business. Read more about Clarabridge Clarabridge offers three core solutions: Clarabridge Social, Clararidge Survey and Clarabridge Speech. Combined, these solutions enable you to garner important customer sentiment and intention from all your touch-points.
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Customer Experience Management
Clarabridge is an intelligent customer experience management app for turning customer feedback into analytics. The app uses a text analytics engine to translate all customer interactions coming from multiple sources and put actionable insights into work across your business. Read more about Clarabridge Clarabridge offers three core solutions: Clarabridge Social, Clararidge Survey and Clarabridge Speech. Combined, these solutions enable you to garner important customer sentiment and intention from all your touch-points.
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Cloud Contact Center  

0
Omni-channel communications management and call tracking
Cloud Contact Centre by Masergy is an online call tracking software for omni-channel interactions with call recording, queue management, and more. Read more about Cloud Contact Center
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Omni-channel communications management and call tracking
Cloud Contact Centre by Masergy is an online call tracking software for omni-channel interactions with call recording, queue management, and more. Read more about Cloud Contact Center
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CommBox  

0
Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Cloud-based contact center and customer service solution
CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients. Read more about CommBox
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Corizon  

0
Enterprise Mashup Platform for Contact Center Performance
Builds user-centric applications from existing systems free from the underlying technical complexity in a safe, governed framework. Read more about Corizon
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Enterprise Mashup Platform for Contact Center Performance
Builds user-centric applications from existing systems free from the underlying technical complexity in a safe, governed framework. Read more about Corizon
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CozTel  

0
Advanced cloud-based call center software
CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more. Read more about CozTel
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Advanced cloud-based call center software
CozTel is a cloud based contact center software offering solutions for inbound, outbound and blended call centers, including oubound dialers, ACD, IVR, and more. Read more about CozTel
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Cross CRM  

0
Quality monitoring & reporting platform for contact centers
Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels. Read more about Cross CRM
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Quality monitoring & reporting platform for contact centers
Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels. Read more about Cross CRM
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Magnetic North  

0
Cloud contact center & PBX
Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools. Read more about Magnetic North
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Cloud contact center & PBX
Magnetic North combines inbound, outbound and blended contact center features, along with cloud PBX and recording tools. Read more about Magnetic North
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Omnis  

0
Contact center solution for customer engagement
Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics. Read more about Omnis
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Contact center solution for customer engagement
Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management, real time monitoring and analytics. Read more about Omnis
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