Regal - 2026 Pricing, Features, Reviews & Alternatives

Regal is a cloud-based platform for building, managing, and continuously improving voice AI agents in enterprise contact center environments. Designed for mid-market and enterprise teams in industries such as insurance, financial services, healthcare, and home services, the platform supports the full lifecycle of AI agent deployment: from initial configuration and scripting to real-time monitoring, quality assurance, and iterative optimization. Voice AI agents handle inbound and outbound calls autonomously, covering use cases across sales, customer support, and operations without requiring human intervention for routine interactions.

The platform provides a no-code agent builder, allowing contact center and operations teams to design and modify AI agent behavior without engineering dependencies. Supervisors gain visibility into live and historical call activity through real-time dashboards and conversation analytics. Built-in QA tooling scores calls automatically, surfacing performance gaps and coaching opportunities across the agent fleet. Integrations with CRM systems, telephony infrastructure, and business intelligence tools allow call data and outcomes to flow into existing workflows. Regal also supports human-in-the-loop escalation paths, routing complex or sensitive interactions to live agents when needed.