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Regal Logo

Outbound Phone & SMS Sales Platform.

Regal Pricing, Features, Reviews and Alternatives

Regal FAQs

Q. Who are the typical users of Regal?

Regal has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Regal support?

Regal supports the following languages:
English


Q. Does Regal offer an API?

No, Regal does not have an API available.


Q. What other apps does Regal integrate with?

Regal integrates with the following applications:
Calendly, Simon, Zapier, Braze, Segment, Slack, Klaviyo, Customer.io, Iterable, Kustomer, HubSpot CRM


Q. What level of support does Regal offer?

Regal offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk

Regal product overview

What is Regal?

Regal is an event-driven outbound contact center that helps B2C brands proactively engage and convert customers over phone, SMS, or email conversations a key moments of the customer lifecycle to drive 25%+ revenue lift.

Key benefits of using Regal

Orchestrate customized cross-channel call and text message outreach with our drag-and-drop Journey Builder and Segment Builder. All based on real-time customer behaviors —online and in conversation.

Text, email, call, and leverage AI— all from one place. AI tools built for high-velocity sales including AI SMS Bot and AI Conversation Intelligence increase conversion rate.

Show off your impact with our automatic A/B testing and in-app reporting. Even stream Regal data out in real time to enhance your website and other platforms.

Don’t be an unknown number. Introducing Branded Caller ID on cell phones so your customers know who is calling. Do we offer two way texting and text message marketing from that same phone number? Of course.

BENEFITS OF REGAL CALL BRANDING.

Boost answer rates, reinforce your brand identity and increase brand recognition. Call branding makes a large difference for businesses that depend heavily on outbound calls for sales, customer service, or other customer relations. Whether you're a mid-market B2C business or an enterprise corporation, here are four key benefits of Branded Caller ID:

Increased trust and credibility: When a buyer doesn’t trust your calls, it can have severe consequences for the livelihood of your business. Branded Caller ID can help increase trust and credibility with customers. When people see a familiar company name or brand logo on their caller ID, they're 5x more likely to answer the call. With Regal, the recipient will immediately see your business's name and logo when their phone rings. Customizable caller IDs also create a more professional appearance.

Improved "Pick-Up" rates: Did you know customers are 80% more likely to answer the phone when they know who is calling? Not only that, but now you can tell your customers why you're calling. With a Branded Caller ID, customers feel more comfortable answering your calls, leading to more productive and successful exchanges and results.

Better customer experience: Caller ID branding provides a better customer experience. Unknown calls are frustrating, and when customers can't trust calls from your company, it starts to affect your customer loyalty rate. Branded Caller ID helps create a sense of familiarity and lets the customer know the incoming call is genuine.

Increased brand recognition: Do you notice that many customers don't answer incoming calls? Without a Branded Caller ID, most businesses struggle to get individuals to answer their calls or may be perceived as less trustworthy. We can all recognize a good logo, like the Starbucks mermaid or McDonald's golden arches. Having a Branded Caller ID helps increase brand recognition. Customers who see your logo and company name on their caller ID are more likely to engage with your brand.

Improve your company’s security: Branded Caller ID helps protect your business from fraudulent activity by making it more difficult for bad actors to impersonate your business and use your phone number.

BENEFITS OF REGAL SALES DIALER.

Use a Sales Dialer to improve your sales team performance and efficiency in order to close more deals and achieve growth targets faster. Your team will never waste time dialing or deciding who to call next.

The tool is also great for creating a personal connection with customers. Agents can see customer data through the sales dialer to build a more personalized approach.

More benefits of a sales dialer include:
- Increased productivity
- Easier lead management
- Better follow-ups
- Higher conversion rates
- More sales opportunities
- Automation for quicker time-to-close

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk

Training options

Documentation
Live Online
Videos

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Why am I seeing this?

Regal features

Functionality

4.8

/5

4

Total features

14

13 categories

Most valued features by users

Reporting/Analytics
Calendar Management
Auto-Dialer
Business Process Automation
Campaign Management
Communication Management
Content Management
For Sales Teams/Organizations

Regal users reviews

Overall Rating

4.8

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

3

1

0

0

0

SA
AvatarImg

Shajuan A.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A dynamic CRM platform with the best customer support in the game.

Reviewed 7 months ago

I have worked with a handful of cost effective CRMs and Regal continuously surpasses expectations.

Pros

Their customer support is always just a click away. every single time I reach out for help or advice their team responds in seconds and every rep is highly educated on the platform.

Cons

Everything I have not like they have improved or changed.

OR
AvatarImg

Odane R.

Consumer Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Regal Game Changer

Reviewed 7 months ago

I actually like the product, I use it every day and would recommend this to everyone who wants an all in one system

Pros

One stop shop for all my sales and customer service needs!

Cons

Not much of a con but they are beta testing their progressive dialer, delayed calls but valuable.

HC
AvatarImg

Hunter C.

Consumer Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good product

Reviewed 7 months ago

I like regal and would recommend them to anyone who is searching for this product

Pros

I like that our customers pick up the phone more often because our calls are branded

Cons

The reporting is hard to understand and hard to know if it’s accurate

EP
AvatarImg

Eric P.

Insurance, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Technology with simple implementation

Reviewed 7 months ago

The implementation was very quick and easy, and we've seen answer rates go up. So, I'm pleased with the product so far.

Pros

The outbound calling branding was our favorite feature. Customers answered the phone already primed to talk to us - which helped our CX experience.

Cons

I can't think of anything that was dissatisfying.

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