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Contact Center Software - Page 4

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FluentStream logo

Streamline Your SMB Communication Needs with FluentStream

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.5

Features

4.4

Description

Cross-channel business communications for the modern businessRead more about FluentStream
Pros and Cons from FluentStream users
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+15
AVOXI logo

Hosted business phone system and call center solution

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.7

Description

AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.Read more about AVOXI
Pros and Cons from AVOXI users
+15
Avaya UCaaS logo

Unified communications platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.4

Description

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.Read more about Avaya UCaaS
Pros and Cons from Avaya UCaaS users
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+15
Bria logo

VoIP communication and collaboration management solution

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.2

Features

4.1

Description

Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.Read more about Bria
Pros and Cons from Bria users
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+15
Kavkom logo

Predictive dialer and telephony software for telemarketers

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.5

Features

4.5

Description

Kavkom Predictive Dialer is designed to help businesses automate dialing and routing of calls to live agents. The application enables supervisors to manage and optimize prospecting, sales, and recruitment campaigns, track the productivity of agents, and provide access to specific agents to view information about leads or campaigns.Read more about Kavkom
Pros and Cons from Kavkom users
No pros & cons found
Toky logo

Virtual phone system for business sales and customer support

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.5

Features

4.1

Description

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and moreRead more about Toky
Pros and Cons from Toky users
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+15
Lifesize logo

Video, audio & web conferencing platform

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.2

Description

Lifesize is an audio, web & video conferencing tool which supports chat functionality, an integrated search-based directory, plus video call recording & sharingRead more about Lifesize
Pros and Cons from Lifesize users
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+15
Anywhere365 logo

Contact center management software

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.2

Features

4.1

Description

Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.Read more about Anywhere365
Pros and Cons from Anywhere365 users
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+15
Kustomer logo

Modern Customer Service Software For Customer-First Brands

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.6

Features

4.5

Description

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.Read more about Kustomer
Pros and Cons from Kustomer users
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+13
VoIPstudio logo

VoIPstudio: the no-hassle VoIP phone service for business

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.4

Description

High-quality Cloud PBX service with full Contact Center capabilities. Enhance your sales and customer support teams' productivity while improving customer satisfaction. +40 features: Call Routing, CTI Integrations, Call Logging, Call Recording, IVR, ACD Queue Management, and Wallboard. 24/7 support.Read more about VoIPstudio
Pros and Cons from VoIPstudio users
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+13
msg91 logo

Cloud communication tool for handling multi-channel comms

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.6

Features

4.6

Description

MSG91 is a cloud communications platform that offers a diverse range of services to facilitate streamlined communication. With MSG91, users gain access to a suite of channel APIs, including SMS, email, WhatsApp, voice, authentication, and more, allowing for multi-channel communication. The platform also provides serverless tools and fully programmable solutions such as Hello, Campaign, Segmento, SendOTP, ShortURL, and KnowledgeBase, offering ready-to-use capabilities.Read more about msg91
Pros and Cons from msg91 users
+15
Channels logo

Power up your customer service

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.7

Description

Calling software tailored to Contact Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away!Read more about Channels
Pros and Cons from Channels users
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+15
Soon logo

Scheduling and collaboration tool for customer service teams

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.5

Features

4.4

Description

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing employee schedules, team communications, time off, events, employee availability, roles, time and attendance, and more.Read more about Soon
Pros and Cons from Soon users
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+15
Ameyo logo

All-in-one Contact Center Software

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.2

Features

4

Description

An all-in-one customer interaction suite powering over a billion interactions worldwideRead more about Ameyo
Pros and Cons from Ameyo users
+15